1. Eric Roth - Farmers Insurance

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Benbrook, TX

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Eric Roth - Farmers Insurance

1.0 (1 review)
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Services - Eric Roth - Farmers Insurance

Life insurance

Car and truck insurance

Homeowner or property

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2 years ago

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Farmers Insurance - Nicholas Martinez

Farmers Insurance - Nicholas Martinez

(3 reviews)

Western Hills/Ridglea

Communication is everything in the insurance industry, and unfortunately that's exactly where this…read moreagency fell short. I signed an EFT authorization, confirmed my payment information, and was told the payment would be processed. At no point was it explained that the payment wouldn't actually be drafted until nearly a month later. Had that been communicated, I would have monitored the transaction and made sure it processed successfully. Instead, I found out after my policy had been cancelled. A simple phone call or text before the cancellation could have prevented this entire situation. Ironically, my concerns were addressed by the agency's Director of Client Experience, yet the focus was on telling me what I should have noticed rather than acknowledging the communication breakdown that led to this misunderstanding. I expected proactive customer service when something as important as my insurance coverage was at risk. Unfortunately, that wasn't my experience, and I'll be taking my business elsewhere.

This goofball sent a 97 dollar balance to collections without even calling me. We're talking over a…read more30-60 day period. I was under the impression that the balance had been paid. Plus was in the middle of a move to another state. I get an email or two about the issue, think it's resolved and then boom--comes after my credit rating of 820+ with this nonsense. It is a rare thing for me to miss a payment on anything but this dude didn't have the courtesy to pick up the phone and tell me. Goes after destroying my credit for absolute nonsense money. Well I paid the "massive" debt immediately yet now I'm getting calls from collection agencies and credit score took a giant dive. 97 dollars. Unreal. Totally regret giving this man my business.

Eric Roth - Farmers Insurance - lifeinsurance - Updated October 2026

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