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    Eric Mathews - State Farm Insurance Agent

    5.0 (1 review)
    Closed 9:00 am - 5:00 pm

    Services - Eric Mathews - State Farm Insurance Agent

    Car and truck insurance

    Life insurance

    Homeowner or property

    1 More Service

    Vehicle

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    MountainStorm Insurance - Kendahl, Jeff and Kylie

    MountainStorm Insurance

    (10 reviews)

    We started using MountainStorm as our insurance broker in mid 2022 for car and home insurance. At…read morefirst they were great, very attentive and we felt they were working hard to get us the best deal possible. But two years later that all changed. Our rates started to soar and we began to have a hard time getting ahold of someone or even getting a promised return call. We finally decided to stop doing business with them this year after we kept calling for over a month trying to get someone to shop around our policy due to huge increases in our premiums (we've never had an accident or filed a claim on our home). When they finally did get back to us the conversation felt very steered towards insurance companies that would benefit them and definitely not us (ie best commission for them) We went with another company that saved us over 3k on our policies and will be proactive in making sure we have the best rate and coverage each year without us having to call in and ask for it. I would avoid doing business with them because they are no longer for their clients and it shows.

    I was referred to them by my realtor and find their lack of professionalism astonishing. I reached…read moreout to them July 2nd and it took 9 days (July 11th) to even respond to me about revisiting a quote for insurance. After the response, it then took them another 7 days (July 18th) to reply to me. Keep in mind that this is coming off of the original engagement in which I contacted mountain storm and didn't receive any follow up or quotes for over 3 weeks due to an employee termination. On top of all of this my realtor sends me an email where the owner Jeff finds it appropriate to personally attack a client prospect, ME: "He is so price sensitive because he wants the best coverage in the world for nothing. I've done all I can do for him. I fill in the gaps in his coverage and I tell him to go back to his agent to do this. He just keeps complaining about the price. My price is going to be higher because I'm not gonna sell a crapy policy." Let's be clear: 1) Your job is LITERALLY to find me like-or-better insurance coverage at a like-or-better price. My second request to you was an attempt to move business to you because my existing Allstate policy was going up $700. It has absolutely nothing to do with price sensitivity. 2) I have never ONCE complained about price, because in the entirety of our working relationship, it took nearly a month to even seen pricing information. 3) I'm not looking for the cheapest crappiest policy, that's why I reached out you professionals like you for your guidance. For your information, I reached out to another insurance broker and within 24 hours he (like you said originally) recommended that I stay with my existing policy even with the $700 price increase. Imagine that? Good customer service. You should try that.

    Trailstone Insurance Group - Trailstone Insurance Group

    Trailstone Insurance Group

    (39 reviews)

    Matt was AWESOME !!! He worked so hard to find me affordable coverage!!.... I got more than I asked…read morefor VERY happy A++

    Avoid that business, it has become obsolete. House and cars insurance went up significantly. So, it…read moreis now very hard for Trailstone to really save you on your insurance needs. Trailstone seems to favor Auto Owners (which has very bad customer support). I have searched for insurance on my own and beat Trailstone twice (And yes for the exact same insurance coverage for both cars and house). So, I no longer use them and no longer pay for their overhead. I explicitly notified Trailstone Insurances that I was not renewing my insurance, house and cars, before the current Auto Owners insurances needed to be renewed (I received confirmation from Trailstone that they got my cancellation request). Trailstone failed to cancel my insurance with Auto Owners (I received a request from Auto Owners to pay for renewal). I got high pressure from Trailstone to sign a Docsign. It was obvious that Auto Owners would require some fees to be paid for late cancellation. Trailstone was trying to make me liable for those fees by signing this Docsign. (I really thought that Ryan Black was taking me for an idiot trying to explain me how to sign a Docsign.... Who doesn't; Chris Barry continuously failed to answer my questions). Trailstone even tried to get my wife to sign the Docsign. It really shows how desperate and dishonest Trailstone is. Chris Barry finally cancelled my Auto Owners insurance (It was about time). What kind of business fails to execute customer requests? Trailstone failed to cancel my policy in a timely manner even being notified before expiration of existing policies. Just stay away from that business.

    Eric Mathews - State Farm Insurance Agent - homeinsurance - Updated May 2026

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