We started using MountainStorm as our insurance broker in mid 2022 for car and home insurance. At…read morefirst they were great, very attentive and we felt they were working hard to get us the best deal possible. But two years later that all changed. Our rates started to soar and we began to have a hard time getting ahold of someone or even getting a promised return call. We finally decided to stop doing business with them this year after we kept calling for over a month trying to get someone to shop around our policy due to huge increases in our premiums (we've never had an accident or filed a claim on our home). When they finally did get back to us the conversation felt very steered towards insurance companies that would benefit them and definitely not us (ie best commission for them) We went with another company that saved us over 3k on our policies and will be proactive in making sure we have the best rate and coverage each year without us having to call in and ask for it. I would avoid doing business with them because they are no longer for their clients and it shows.

I was referred to them by my realtor and find their lack of professionalism astonishing. I reached…read moreout to them July 2nd and it took 9 days (July 11th) to even respond to me about revisiting a quote for insurance. After the response, it then took them another 7 days (July 18th) to reply to me. Keep in mind that this is coming off of the original engagement in which I contacted mountain storm and didn't receive any follow up or quotes for over 3 weeks due to an employee termination. On top of all of this my realtor sends me an email where the owner Jeff finds it appropriate to personally attack a client prospect, ME: "He is so price sensitive because he wants the best coverage in the world for nothing. I've done all I can do for him. I fill in the gaps in his coverage and I tell him to go back to his agent to do this. He just keeps complaining about the price. My price is going to be higher because I'm not gonna sell a crapy policy." Let's be clear: 1) Your job is LITERALLY to find me like-or-better insurance coverage at a like-or-better price. My second request to you was an attempt to move business to you because my existing Allstate policy was going up $700. It has absolutely nothing to do with price sensitivity. 2) I have never ONCE complained about price, because in the entirety of our working relationship, it took nearly a month to even seen pricing information. 3) I'm not looking for the cheapest crappiest policy, that's why I reached out you professionals like you for your guidance. For your information, I reached out to another insurance broker and within 24 hours he (like you said originally) recommended that I stay with my existing policy even with the $700 price increase. Imagine that? Good customer service. You should try that.

Mark and Noreen are awesome! They are always so helpful and get me a great rate for both auto and…read morehome insurance!

From the owner: We are a full service insurance agencyread more

Matt was AWESOME !!! He worked so hard to find me affordable coverage!!.... I got more than I asked…read morefor VERY happy A++

Avoid that business, it has become obsolete. House and cars insurance went up significantly. So, it…read moreis now very hard for Trailstone to really save you on your insurance needs. Trailstone seems to favor Auto Owners (which has very bad customer support). I have searched for insurance on my own and beat Trailstone twice (And yes for the exact same insurance coverage for both cars and house). So, I no longer use them and no longer pay for their overhead. I explicitly notified Trailstone Insurances that I was not renewing my insurance, house and cars, before the current Auto Owners insurances needed to be renewed (I received confirmation from Trailstone that they got my cancellation request). Trailstone failed to cancel my insurance with Auto Owners (I received a request from Auto Owners to pay for renewal). I got high pressure from Trailstone to sign a Docsign. It was obvious that Auto Owners would require some fees to be paid for late cancellation. Trailstone was trying to make me liable for those fees by signing this Docsign. (I really thought that Ryan Black was taking me for an idiot trying to explain me how to sign a Docsign.... Who doesn't; Chris Barry continuously failed to answer my questions). Trailstone even tried to get my wife to sign the Docsign. It really shows how desperate and dishonest Trailstone is. Chris Barry finally cancelled my Auto Owners insurance (It was about time). What kind of business fails to execute customer requests? Trailstone failed to cancel my policy in a timely manner even being notified before expiration of existing policies. Just stay away from that business.

An all around poor customer service experience. Their helpfulness changes completely once you've…read morefiled a claim. I was sent to a catastrophe claim center that did a rushed and incomplete estimate that was short by 40%. I was given incorrect information when attempting to resolve the issue. Promises were made that were not kept. When I expressed my frustration over these issues I got nothing but bad attitudes and indifference. Not recommended.

The team with Randy Johnson is always so helpful and great! They answer the phones and the office…read moreis really well kept. All the people in the office are nice and geniune with me, and as always State Farm is still the best insurance around!

I was in a bind and needed insurance on a hurry .. a friend of mine suggested Neiderman insurance…read more.. They got back to me so quickly .. went through all Of my options (daunting .. but he made it relatable to me!!) and I had insurance within the hour!! With all of the BS that is going on on our country with healthcare .. it is nice to talk with an actual human being that knows this business!! Neiderman insurance is definitely the way to go!!

Nothing about insurance is fun or easy. Thankfully, I have Brad at Niederman Insurance to help…read moreguide me through the never ending red tape and let me focus on my business and not what insurance policy is best for myself and my team. He has vast knowledge of not only policies but is also very involved in the bureaucracy behind the laws that govern these agencies. So grateful to have him to guide us down this constantly changing and confusing path.

So far it has been seamless. very good experience. The people work here are very helpful. They…read morelowered my costs something American Family who I had been with forever could not do.

Bruce Oyler and the Agent staff in his office are great to work with. They are always available,…read moreready to answer questions or provide help and are glad to do so for their customers. We've been with Bruce Oyler for almost 20 years and have never had any issues with him or his staff. They are the first insurance agency I've ever done business with that truly is there to partner with you and help you through your insurance needs and with the right amount of coverage. There is a reason we have been with Bruce and team as long as we have. Can't recommend them enough!

I have been very pleased with my experience through Insurance Specialists of Colorado. The…read moreemployees are very knowledgeable and helpful to me, no matter my issue or question. I always prefer having a personal insurance agent rather than an entire insurance company. Not only do you build that relationship, but really, who do you want to call if you get in a car accident? A trusted agent, or a 1-800 number and cycle through the phone tree before finally reaching a representative? IS helped me get the lowest rate on my car and renters insurance that I have ever had. Really happy!

From the owner: Our expertise is creating quality, customized insurance solutions, giving you the best value for…read moreevery dollar you spend protecting your assets. We write through quality carriers, known for their elite coverage and high-end products. Such as Chubb, SECURA, Safeco, Travelers, Encompass, and State Auto.