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    Eric H Dixon, DDS

    4.4 (18 reviews)
    Open 10:00 am - 4:00 pm

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    11 years ago

    Doctors are still great, but some dental tech aids not so patient and short with my younger boys.

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    Ask the Community - Eric H Dixon, DDS

    Review Highlights - Eric H Dixon, DDS

    We just left Kensington Pediatric Dentistry for my 3 year old's first dental appointment (we were referred here by a friend).

    Mentioned in 3 reviews

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    Lil' Smiles-David M. Toppi D.M.D. - Threats

    Lil' Smiles-David M. Toppi D.M.D.

    4.6(170 reviews)
    1.5 mi

    Had my daughter's first appointment today and the office is so cute and welcoming. The staff were…read moresuper nice and knowledgeable. The appointment was super fast and to the point just as you would like for a baby's first visit to the dentist. My girl got a cute little toy and a new pooh bear toothbrush, can't wait to come again in 6 months!

    I am submitting this complaint to formally report unethical billing practices by the dental office…read moreassociated with a disputed dental charge of approximately $300. I want to be clear that the quality of clinical care itself is not the issue; my concerns relate solely to billing conduct, transparency, and the handling of insurance-related disputes. After receiving care, I submitted the claim to my dental insurance provider. The claim required escalation and is currently under active review by the insurer. This process was communicated clearly and in good faith, and I have documentation, including a claim number, demonstrating that the charge is under legitimate insurance review, not ignored or refused. Despite this: The office pursued payment while the insurance claim was unresolved asking for "just a small payment" while they wait. The matter was escalated to a third-party collector before insurance determination There appears to be no reasonable accommodation for standard insurance dispute timelines There was no transparent explanation of why the bill was deemed immediately collectible rather than pending insurance resolution Patients should not be pressured to pay balances that are actively under insurance review, particularly when the provider is aware that the insurer is evaluating coverage or reimbursement. This practice places patients in an unfair position--either paying out-of-pocket prematurely or being threatened with collections while complying with standard insurance procedures. Further, the billing escalation process appears to lack: Appropriate verification that insurance review was complete Ethical safeguards before referral to collections Clear written communication outlining patient rights during an insurance dispute While I respect the clinicians and the care I received, billing practices are part of patient care and ethical responsibility. Referring a patient to collections under these circumstances undermines trust and may violate professional and consumer standards. I am requesting that this matter be reviewed for: Compliance with ethical billing standards Appropriate handling of insurance-pending balances Policies regarding referral to collections Oversight of third-party billing or collection agents acting on the practice's behalf I am submitting this complaint in good faith to ensure accountability and to prevent similar experiences for other patients. edit: Owner responded - yes, this is for this business Lil Smile Dr. Toppi. I am also a healthcare provider and I know this is 100% unethical. They did send me to collections for $300 while my insurance was escalated. I did pay the $300 (minus paying the "interest fees" - another unethical practice!) while my insurance worked on it out of fear. It is sad way to treat patients and other people deserve to know about these unethical practices.

    Photos
    Lil' Smiles-David M. Toppi D.M.D. - We love the decor!

    We love the decor!

    Lil' Smiles-David M. Toppi D.M.D. - Literally the best dental staff ever. This team knows how to help kiddos feel comfortable with a new experience, like getting Xrays!

    Literally the best dental staff ever. This team knows how to help kiddos feel comfortable with a new experience, like getting Xrays!

    Lil' Smiles-David M. Toppi D.M.D.

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    Kensington Pediatric Dentistry

    Kensington Pediatric Dentistry

    4.6(136 reviews)
    0.0 miKensington

    I had such a wonderful experience with Eloisa She was incredibly patient, gentle, and kind with my…read moredaughter, which made all the difference. From the moment we walked in, she created a calm and welcoming environment that immediately put my child at ease. Eloisa took the time to explain everything in a way my daughter could understand, and she was so encouraging throughout the entire visit. You can truly tell she cares about kids and loves what she does. It's not always easy finding someone who is both professional and great with children, but she exceeded all expectations. I'm so grateful we found her and highly recommend her to any parent looking for a positive dental experience for their child!

    Not the best experience here. In terms of billing, it was really shady that they would not let me…read moreknow if insurance would cover costs. I have great coverage through work but they wouldn't let me know ahead of time what my bill would look like although I asked several times. Finally got the bill and the charges on the bill were quite frankly silly, especially concerning the appt experience we had. We had an 8:30 appt which they said was the earliest appt possible. Got there early and it still took 20 minutes to be seen. No books or toy, only iPads in the lobby. My child is 2 years old, he doesn't need a tablet. Once we were shown inside, another 10 minute wait. All that waiting for an appt that lasted 5-10 minutes, including the fluoride varnish. What was frustrating is that my 2 year old is not shy and quite comfortable with dental examinations (we floss every night, brush teeth and tongue scrape twice a day) and the dentist barely looked at his teeth and I'm honestly not even sure if the varnish she applied touched his teeth? No exaggeration, she went in with the varnish in less than 5 seconds. If he was screaming or crying, I would get that but he was sitting calmly in my lap and was totally fine! I would be perfectly content paying the additional fees for a quality pediatric dental experience but this was not it.

    Photos
    Kensington Pediatric Dentistry - Adorable waiting room

    Adorable waiting room

    Kensington Pediatric Dentistry - 1st day with braces

    1st day with braces

    Kensington Pediatric Dentistry - Dr. Jenna McDonald

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    Dr. Jenna McDonald

    Western Dental & Orthodontics

    Western Dental & Orthodontics

    2.4(220 reviews)
    1.0 miCity Heights

    I had an appointment scheduled for 3pm today. I showed up and was told that the dentist had left…read morefor the day. A phone call prior to getting there would have been very nice instead of spending time and money to get there. Unprofessional and unorganized, will be going elsewhere to get work done. It appears that other people have had this same issue, I wouldn't even bother going here.

    I had pretty bad gum pain and needed to see a dentist as soon as possible. I found the nearest…read moredentist to me that accepted my insurance. My appointment was at 2:00PM, but I was not called in until around 2:45PM. The dental assistant did my x-rays then told me to go back to the lobby to wait for a room to open up for me. I don't know if they forgot about me, but it was around 4:15PM when I asked the front desk how much longer it would take for a room to open for me. She looked at me confused and asked if I had done my x-rays yet. She brought me in moments later and said that they were "aware" of me but "perhaps a room barely opened now". I had seen various patients come and go while I was waiting, so I was feeling pretty frustrated. I have a feeling that the front desk staff, the dental assistants, the hygienist, and the dentist do not actively communicate with each other. They all kept telling me different information. The hygienist looked at my x-rays and told me that I may have some cavities forming, but that they have a special gel that will regrow my teeth enamel. The dentist later contradicted this by stating that I had zero cavities and "nothing" that she could see forming. After that, the dental assistant asked if I still wanted my cleaning. I had waited close to 3 hours already and all I needed was a regular cleaning. Why was everything taking SO LONG? I was so surprised by the complete lack of professionalism here. I felt so unimportant and small. After my appointment finished, I went to the front desk and the front desk person said that I had cavities and needed to make another appointment. Again--they clearly don't communicate here, so I told her that I didn't have cavities. She said, "Oh sorry, I don't know what the doctor told you." Yeah, clearly! Please go elsewhere!

    Photos
    Western Dental & Orthodontics
    Western Dental & Orthodontics
    Western Dental & Orthodontics

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    Dean Van Nguyen, DDS - Christmas party at Bucca Di Beppos. The famous "pope room!"

    Dean Van Nguyen, DDS

    4.9(775 reviews)
    1.5 miNorth Park

    This place is a gem. I've had my teeth examined and cleaned for decades. So many newer dental…read moreoffices act like plastic surgeons, insisting on services my insurance will not cover but are somehow necessary. This is upselling and it's an incredible annoying cheap ploy for a dentist to compensate what insurance does not cover. The office of Dean Nguyen isn't like that - they're old school. They make sure my teeth are healthy, thoroughly examined, and properly cleaned. No added b.s. that I never asked for. All the staff here are great to work with. Diana was my hygienist recently, and she clearly enjoys her job and working with patients. As so many others here have stated, I highly recommend and endorse this dental office.

    Recommended to me by an old coworker and I have been here a few times now and have loved it. This…read morehas easily been the best dentist office I've been to since moving to CA 6 years ago. They have been very helpful, informative, and efficient at each appt I've had with them. Every employee I honestly am planning on continuing to come back here for all my dental needs. I really appreciate that they provide me with referrals, but don't push their people if you like someone else. It's refreshing to not have to say "no" over and over again.

    Photos
    Dean Van Nguyen, DDS - It's my first time here I did a cleaning and everything worked out just peachy 7/11/25

    It's my first time here I did a cleaning and everything worked out just peachy 7/11/25

    Dean Van Nguyen, DDS
    Dean Van Nguyen, DDS - Meeting my grand-nephew for the first time.

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    Meeting my grand-nephew for the first time.

    Pediatric Dentistry of San Diego - White crowns to restore decayed front baby teeth.

    Pediatric Dentistry of San Diego

    4.8(16 reviews)
    2.9 mi

    As a special needs parent, today was one of those moments that reminds me how important…read morecompassionate, skilled care truly is. My daughter had dental work done under anesthesia, and finding a place that not only offers this service but does so with such professionalism, patience, and kindness is not easy. From the dentist to the anesthesiologist and the entire team, we were treated with outstanding care every step of the way. They took the time to make us feel comfortable, answered every question, and most importantly, treated my daughter with so much gentleness and respect. Trusting others with your child--especially in situations like this--can be overwhelming, but today I felt reassured and grateful. Thank you for providing a safe, compassionate environment for families like ours. It truly means more than words can express. As a special needs parent, today was one of those moments that reminds me how important compassionate, skilled care truly is. My daughter had dental work done under anesthesia, and finding a place that not only offers this service but does so with such professionalism, patience, and kindness is not easy. From the dentist to the anesthesiologist and the entire team, we were treated with outstanding care every step of the way. They took the time to make us feel comfortable, answered every question, and most importantly, treated my daughter with so much gentleness and respect. Trusting others with your child--especially in situations like this--can be overwhelming, but today I felt reassured and grateful. Thank you for providing a safe, compassionate environment for families like ours. It truly means more than words can express.

    My kid love coming here. She was so scary to go dentist because the previous one the dentist always…read moremake her scared. She not even know how to communicated with kid and make my kid so scare every time we visited. So i decided to change dentist for her. And I found Pediatric Dentistry on ig. I called them and told them the problem we have. Im so happy i pick the right one. All staff and Dentist are so nice and help my kid from trauma. 100% recommend here :)

    Photos
    Pediatric Dentistry of San Diego - Tooth fragment rebonded after trauma.

    Tooth fragment rebonded after trauma.

    Pediatric Dentistry of San Diego
    Pediatric Dentistry of San Diego - Dr. Truska Mahmood

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    Dr. Truska Mahmood

    Western Dental & Orthodontics

    Western Dental & Orthodontics

    3.5(98 reviews)
    2.3 miRolando

    Overall good experience. Only 4 stars because of the…read moreyounger receptionist, in my opinion, was not very certain of schedule and honestly had great people skills but just didn't seem like she really knew what she was talking about . Sandra was amazing though, she was kind informative and seemed very happy to be working there. My dentist as well was very straight to the point and didn't want to waste anytime . The other from desk woman with blonde was very patient and kind with me even though I was a little irate about what procedure I was having done. She gave me all the info I needed and made sure I had no other questions. I appreciate the customer service and hospitality at this location ! See you all at my next appointment!

    I wouldn't recommend this place to anyone. The first couple of times I went in for a cleaning, the…read moreappointments took far too long because their X-ray machine wasn't working properly. I decided to give them another chance, but once again I was kept waiting for over an hour in the consultation room. When the dentist finally came in, he asked if I was experiencing any pain -- which I wasn't -- and then asked if I was there for braces. That really concerned and frustrated me. How does a dentist not know what a patient's appointment is for? The lack of communication and poor scheduling are unacceptable. Eventually, a staff member came in to apologize and explained that everyone had been in a meeting. A meeting in the middle of scheduled patient appointments is unbelievable. I ended up leaving without getting any services done. The overall experience was terrible, and the office itself didn't seem very clean or well-maintained. Save yourself the time and frustration -- I do not recommend this place.

    Photos
    Western Dental & Orthodontics
    Western Dental & Orthodontics
    Western Dental & Orthodontics

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    Eric H Dixon, DDS - pediatric_dentists - Updated May 2026

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