I am writing to express my profound disappointment with the service I have received from Ergeon Fence. My experience has been nothing short of frustrating, and I feel compelled to share my story to warn others about the lack of professionalism and communication I encountered. My journey with Ergeon began in the first week of February when I was connected with Gabriella. I was hopeful and eager to get started on my fence project, which was simply an extension to an existing fence. From the outset, I provided all the requested documentation in a timely and efficient manner, believing that this would expedite the process. However, what followed was a series of delays, miscommunications, and outright negligence. After a week of silence, I called to follow up, only to be told that more documentation was needed. I promptly provided the additional information, assuming this would resolve any issues. Yet, three weeks later, I decided to contact the city directly to check on the status of my permit. To my shock, I discovered that the permit had been denied twice by two different departments due to incorrect information provided by Ergeon. This was incredibly frustrating, as it was entirely avoidable had the correct information been submitted in the first place. When I tried to reach out to Aragon (presumably the project manager or representative handling my case), I was met with complete radio silence. Despite multiple attempts to communicate, I received no phone calls, no feedback, and no updates. The customer service representatives I spoke with were friendly, but their hands were tied, and they could not provide any meaningful assistance or escalate my concerns to someone who could actually resolve the issue. At this point, I am beyond frustrated. I have been waiting over a month for a project that should have been straightforward. Instead, I have been left in the dark, with no resolution in sight. I requested to cancel my order, but even that has been ignored. I have not received any email confirmation or acknowledgment of my cancellation request. This level of disregard for customer satisfaction is unacceptable. In summary, my experience with Ergeon Fence has been a nightmare. The lack of communication, the incorrect information provided to the city, and the inability to reach anyone who can address my concerns have left me extremely dissatisfied. I would not recommend Ergeon Fence to anyone. This is not the way to conduct business, and I hope my review serves as a cautionary tale for others considering their services. **Rating: 1/5** **Recommendation: Do not use Ergeon Fence. read more

I recently got a quote from Ergeon for a fencing project at my home. While I ultimately didn't proceed due to budget constraints, I was really impressed with their service. From the get-go, their responsiveness was top-notch. Jose provided a detailed and clear quote promptly. During our discussions, he was incredibly patient and helpful, taking the time to answer all my questions and offering various options to meet my needs. What stood out was his professionalism and lack of pressure to commit. Despite my decision not to move forward at this time, he was understanding and encouraged me to reach out in the future should my situation change. I appreciated their transparency regarding costs and options, which is a big plus in my book. Although my budget didn't align this time, Ergeon Fence will definitely be on my call list for any future fencing needs. read more

A++++ for Kelly from Ergeon! First and foremost Kelly was super prompt in her response to my initial inquiry. She responded and asked me some questions and then gave me a realistic timeframe for when I could expect a quote. She was fantastic to deal with, and she was able to take the admit minimal information I had and provide me with a phenomenal and detailed quote. Not only that but she was able to take my concerns and relay them to her team and come back with a solution for my fencing problem that actually came in under the budget I had requested. I am excited to work with Kelly and her team and will 100% be using her in the future and recommending her company to my builder who is always looking to find local contractors who provide excellent service. read more

Would recommend to my closest friends and family! We were moving from out of state and the wanted a fence installed ASAP cause we have dogs. Ergeons remote walk through and estimate process was amazing, a lot of places required us to be on site which wasn't possible. Ergeon went above and beyond to make the process as smooth as possible. They communicated and got everything done in a timely manner. They dealt with all the hiccups in our closing process and date changes with ease. Incredible! From the sales person (Nikolas) to installation team (Jorge & crew) and the project manager (Krista) ... I can't say enough good things about each of them! We love our fence!! read more

I needed a fence for my dogs and called Ergeon. They were great to work with , kept me up to date with everything i needed to do. Raul took care of all the details and was very friendly and responsive to all my questions ( immediate response when i would text or email him ). The company they contracted for me in the Pittsburgh area The Deck Doctor (Brad Jackson) and his crew were very knowledgeable and professional. Seemed to really care about their work. Very nice guys i highly recommend them for any fencing or deck you need to build ! raul.mandujano@ergeon.com read more

We found the whole Ergeon team to be wonderful to work with. Manny was great at helping us design the layout and pick the fencing material. We then worked with Marilyn who coordinated the installation. She was in frequent contact with us leading up to and after the installation to ensure everything went smoothly. Jorge and his team were able install the new fence in one day. We requested a few changes to how the gate was installed. Jorge and his crew were back within 3 days to make the changes and were amazing to work with. We highly recommend Ergeon. read more

When other fencing companies didn't even bother to return my calls, Ergeon quickly scheduled a video call based estimate and emailed me the terms of the contract immediately. It was super helpful to have someone skilled with the fencing design software show me in real time how the fence would be laid out. I received another quote for the same work that was for far more, but didn't come with the excellent customer service - or option for financing. I feel much better knowing that the project is fully insured, bonded, and will come with the proper permits. read more

I've been working with Ergeon's customer service to get a fence built around my new home. So far, it's been just great. Nicolas was my single point of contact and he has been friendly, helpful, patient, warm, and professional as we sorted through what my options were and went through various iterations to "get it right". I am really looking forward to phase two of all of this. The company's 3D rendering of what we are looking for, the planning iterations with where the fence line could go, etc., have all been seamless. My fence is going to be awesome. read more

Nicole was extremely responsive to my request, contacting me within the hour or requesting a fence quote. She took the time to answer my questions, provided me with multiple options, and the entire process was done via my phone walking around the property. She was able to provide me a quote immediately and also provided me with the contact information to our local municipality to obtain any needed permits to install the fence. I highly recommend Nicole- professional, prompt, thorough, extremely helpful and answered all of my questions. Thumbs up! read more

We loved working with Ergeon to get our new fence installed. We were in the process of purchasing a new home and our team at Ergeon were so helpful and flexible with the timing of everything. We were able to get the install started on the day of closing. We are thrilled with the support and communication we got from Diego and Marylin!!! They were both fantastic!!! Princing wise Ergeon was cheaper or right on point with other companies and Ergeon was able to get the install scheduled sooner than everyone else. read more

I needed a fence installed. I contacted them for an estimate. They replied in a timely manner. They stayed in contact with me during the entire process. I did get a few other estimates. Their prices were higher. 1 company lost my estimate. They said they'd call me back after looking for it. Never heard from them again. This company is very professional, efficient and reliable. They are contacting me in a week to pick a date for installation. I will use them for other projects. read more

we had the pleasure of working with Alberto to help plan our fence. He was able to have a virtual session with us to see exactly what the yard looked like and he was able to provide a good estimate for a quote! although we did not end up purchasing our fence through Ergeon Because we decided we wanted a different type of fence, they were very pleased professional and understanding. I appreciated that they were available to help us in any way. The customer service was amazing. read more

It was great talking with Manny. He took the time to listen to what I wanted and showed my my options and helped me with the recommendations they had in the different types of fencing. I appreciated how he took the time to show me what it would look like on my property and the prices. He answered any questions or concerns I had. He was an awesome salesperson and I would greatly recommend him to anyone and everyone!!! read more

Kimberly from Ergeon went above and beyond to help me to send the quote for fence repair to my insurance company. She also called me on a Sunday when she saw that I had tried to accept the quote but had not completed the process. She spent time to explain and walk me through the process to accept the quote. She was very patient, professional, helpful and friendly. Working with Kimberly was a very pleasant experience. read more

My experience with Ergeon was excellent. I originally got a quote last year and when I was ready, this month I got an updated quote and began the project. I was always able to contact Luis with questions and his response time was very quick. The crew worked steady and quickly to complete my job in one day. The fence is very sturdy and straight. My neighbors are looking to use them also. read more

We were a little leary at first. But our agent, Kimberly explained everything that we needed to know about replacing our existing fence. She was very professional and enthusiastic when going through all the steps for our job. Kimberly gave us a quote that we could manage and then gave us some time to look at other companies for other quotes. I feel very confident with this company. read more

The service they provided was excellent and efficient. They got my fence done in a timely manner and I appreciate that. They were very helpful throughout the whole process along with alerting me of their presence and letting me know if there was a price difference. I will be using them again in the future and will be recommending them to family and friends. read more

My sales rep Kelly was extremely nice and very helpful through the entire process. She was patient and answered all my questions either through texts or call. With being a first-time home owner and first-time fence buyer and being unsure the entire time, she made me feel confident and reassure. Would recommend her and ERGEON to anyone in the future. read more

Working with Ergeon was an easy and delightful experience. From sales to the project manager and with the installation... this was a headache free experience. There were some hiccups along the way with the materials and the weather not cooperating, but the installation team overcame those obstacles easily and made it as stress free as possible. read more