My fiance and I were a loyal customers for 7 years, always paid the bill in full and promptly. Last…read moreyear when I had a kerosene delivery scheduled the woman I spoke to on the phone was rude and made it seem like it was a real burden for them to have to come out and deliver the product that they sell. On the bill they left for me they had written a snide remark that it was almost spring and that I shouldn't need kerosene to heat my home at this point. I brushed it off and this year called them again to order kerosene. It was nothing but attitude on the phone, again as if it were a real hassle for them to come out and deliver the product they sell. I don't know what happened to this company, it was recommended to me by a family member and they used to be great, very polite, great service. Not anymore, I would not recommend them, I think they got too big for their britches and it all went to their head. Apparently it is too much hassle for them anymore to come and pump $800 worth of fuel into my tank, and you know what that's okay. I just called and told them to cancel my order and I am never ordering from them again. I found another great company that is family owned, we're very polite to me over the phone and are happy to have the business. If anyone has a similar experience, try Reichenbach Oil Co. They are great.

Our old mower died, and we bought a used one from Kunkel's; it worked great. About 10 days after…read morethe 60 day warranty was up, the safety cut-off cable broke. Kunkel's replaced the cable at no charge. Terrific customer service! They will always get our business.

Over the last 15 years we have purchased several tools from these fellows (lawn mower, weed walker,…read morepressure washer, tiller, snow blower, chain saw, leaf blower). They are honest and sell a good solid product. They service what they sell and you always have a tool that starts up right away. When we need a tool or service, we don't even consider any other place but Kunkles.