Had my first haircut in this salon this week and have to say the stylist was pleasant, professional and chatty and cut my hair very well. The price was good too.
Whilst I was waiting there was a lady having her hair coloured. The young girl(a trainee I assume?) stood in front of me and offered the lady a coffee, made her one then went upstairs in the shop, totally ignoring me. The coffee isn't the issue but to have even been asked would have been nice. The cost of that cup of coffee will mean I'll likely not return. I ran pubs, bars and hotels for years and know the impact small things like this have on customers. Made me feel like my custom wasn't very important and the amount of money you spend decides wether or not you deserve a drink while you wait. Not a great first impression on me I have to say.
As I said though, the haircut itself, and the stylist, I'd have no complaint about at all but the fact that you are 'very proud of the welcoming atmosphere' and the 'friendly team', I'd say some staff training in basic customer service may be a worthwhile investment. read more