So I'm highly disappointed in the way they ran their business. We applied for a cat two weeks ago…read more My children have been waiting patiently we had planned on getting both children a cat we were not offered the sibling. We were not told about the sibling so therefore we were denied she told us we were denied because they wanted to be adopted as siblings, but yet we were not called and offered that so they went ahead and let someone else adopt the cat that we had applied for and instead of them calling and asking, they just said screw us is just bull crap honestly it takes two seconds to call someone and ask if they would be willing to adopt sibling cats But instead they chose to just give it to someone else so the cat my daughter fell in love with, unfortunately, she didn't get a chance get because they pick and choose who gets to adopt the cats

This is a wonderful, seemingly new facility run by volunteers and donations. I adopted my dog here…read morefor a very low price. My dog's initial veterinary exam, some immunizations, and limited treatment for 14 days were covered in the adoption process. The staff were very helpful. Please consider giving one of the animals here a home before purchasing one elsewhere.

I called a couple other shelters/rescues prior to contacting this company. They were not friendly…read moreand seemed like I was an inconvenience asking questions. So I saw a dog on the animal league of green valley website and called to communicate about it. They were very nice on the phone and their recommendation was to come during their open hours. Which I did. Gregory was the volunteer that worked with me to meet lots of dogs. He was nice and professional. They treat the dogs well and it looks good from that perspective. Yes they ask a lot of questions but I don't see that as a problem. They want the dogs to go to proper owners, when a dog goes to a good home they are less likely to return. Wow they don't want the dog to be off leash... cause we have coyotes that will eat that dog. Hello. And I train my dogs very well and never let them off leash. They spay/neuter, give shots and start to try to train them. The welcome bag was some food, toys, a blanket, leash, and collar. Amazing experience, when I am ready for another( hopefully not a long time) id go there again. And I live in Tucson, worth the drive.

We were blessed to adopt a dog from the shelter. The staff were so helpful in making the transition…read morea happy outcome. We would highly recommend the shelter.

Our health and living space made us give up our pet cat of 8 years. It was a hard thing to do for…read moremy wife and I. I read every review of every shelter in Tucson before driving to Hope. Although it was beyond hours, Susan greeted us, answered questions, and, in reality, comforted both of us. She also offered any help she could give to our situation. Indecision kept us busy for two more weeks, but decision made, we called her. She and a volunteer came on a Sunday and collected our surplus and our cat, taking time from her weekend to let us say goodbye, assuring his care, and thanking us for the privilege of being able to help. Fantastic, caring organization. We are indepted, and will be in their support list for a long time. If you are searching for a new furry friend, give them a call. You'll leave with a good feeling of meeting the people as well as the friend I hope you'll meet there and bring home.

Two years ago we were looking for a new pup and finally found Hope in Tucson. A wonderful…read moreorganization, they called and said they were rescuing a mom and 3 pups and thought either the Mom or one of the pups was what we were looking for. We got to visit the Mom and pups at her wonderful foster home and picked out our girl pup. The foster home was incredible and we love our dog so much. This is a wonderful organization to support. Alison

We adopted Jinc. She is a corgi mix and so cute. She was clean and so was her kennel. They provided…read moreus with a leash, collar, and harness. We tried her out on the foster to adopt. We had her for a full weekend and fell in love and adopted her. They have also Spayed and neutered my dogs. I love the staff here!

We adopted a young mixed breed dog today and we hope it works out. The staff was friendly and…read moreattentive and the facility was clean. The animals seemed well cared for. Minimal stress and paperwork. They have a program where you can foster an animal for 2 weeks and then adopt if it works out. Very much worth the drive from Tucson or Green Valley. Sent us home with new dog harness,collar and leash ! No charge. Senior discount for adoptions also.

Volunteered for several months. Staff is caring, and the facility is top-notch. They are…read moreshort-staffed as the officers seem to work double as the managers of the facility and also as animal control throughout the city. The animals are well cared for, and the systems to volunteer and care for the animals are well thought out and easy to follow.

This place USED to be very well run,and fantastic.Many kind and caring people were there.I had…read morevolunteered there in the past,and even donated food and supplies.I even knew Nancy back in the day.That's all changed.Nasty,rude,money hungry,and uncaring is how it is now.A total embarrassment to the City,and Community they represent.Nancy would role over in her grave if she knew how bad it has become.I had heard this from several people recently,but got to experience it first hand this week.The lady in charge should be fired.She is uncaring,rude,unprofessional.The lady before her was an Angel.I thought this was probably the best facility in the state prior the change.Now it's gotta be one of the worst.Beware!She will treat you like a criminal and could care less about you,or your animals.She never says she's sorry,or made a mistake even if it's obvious.She care less!

Very nice staff. Process went smoothly. Felt jack would find a good placement thank you for your…read morehelp.

The ladies in the intake department did an amazing job helping me fix the problem we had. I am…read moreconfident Mayra is in good hands and beyond thankful she is safe.

I purchased Bagheera, an 11 year old Shire mare who was sold to me as "bomb proof". I paid what I…read morefeel is an extreme amount for a horse than turned out to be green and very unused to more advanced riding. She's scared of dogs, cars, trucks, mud, etc. She has zero knowledge on leg commands and does not know how to move her rear. Anytime someone puts leg pressure she begins to act out by throwing her head. If you use your boot heels lightly or have light spurs on and gently use them to get her attention, she rears and kicks. In thick brush of a creek bed she began to buck and kick about 6 feet into the air because of the brush hitting her (at least that's what I think happened because there wasn't any other issue I could see). She bucked and kicked quite a ways and rubbed me against a tree where I lost a stirrup and went down. I'm a widow who lost my husband in January. I have two teenage boys who are terrified of being orphaned. My son now has ptsd from seeing her come out of the thicket kicking about 6 feet into the air (his words) without me and having to run to find me thinking I was gone too. They knew my story and sold me a green inappropriately handled mare anyway. I gave them a chance to make the situation right but all they offered was to bring her back on my dime and get no refund. When I declined because my boys were attached to her already (this was before she went rodeo on me) I asked about a second at a discount price. That way I wouldn't feel taken advantage of with what I paid. Thus far they've declined. This doesn't even cover the fact that there's a good chance she has cushings because she's lactating NOR the fact that I asked for a vet health check and all they did was a coggins test and lied about getting a vet health clearance. So I have one mare I'm going to have to spend a lot of money on testing her for hormone issues, plus have to spend months for a professional trainer. I purchased my second from another place in hopes of more honesty and professionalism. I do not recommend.

This place is amazing. Great for children and all ages. Francesca and the whole family are…read morefriendly and love what they do. What can be better than helping people with their wedding and saving horses, a pair made to fit. Lots of amazing horses for all levels. Friendly horses who just want to love on you. Great carriage rides, amazing sunsets and great venue not only for weddings but for all events plus they cater home cooked amazing food to fill your belly. Love Horses come adopt one, they rescue and re-train all their horses and they find amazing homes for them. They rock, give them a call you will not be disappointed, remember to take a carriage ride

PACC staff works so hard to take care of the never ending stream of stray and abandoned dogs and…read morecats. I've fostered and adopted may times from PACC. It makes such a difference to give them a shelter break even for a few days.

I moved here almost a year ago and wanted to foster a cat so I was recommended PACC. Sure enough…read morethey were overflowing with animals and I was happy to take a senior cat home with me. He needed eye removal surgery along with some dental work so a month later I took him for that. Before I get ahead of myself, he also has some sneezing fits which they gave me medication for before his surgery which it seemed to work. They did blood work three separate times while he was under their care. Fast forward to taking him in for a pre adoption appointment in November 2025, they gave him the all clear, saying he was in good health and he may just need more dental work in the future which no big deal because they set me up with Fetch pet insurance. The agent setting up his insurance account informed me all of his teeth would be covered and if he needed special food in the future that would be covered too. It also sounded like a good deal because they are the only insurance that covers pre existing conditions that shelter animals typically would have throughout their lives in the shelter or on the streets. Cool. One month later, December 2025, he had sneezing fits again so we took him to friends of Pacc clinic because Pacc recommended them to us to use after adopting him. They diagnosed him with herpesvirus, didn't even take blood work or run tests to confirm it, gave me medicine for him. It had been a week and he was getting worse so I took him to another vet for a second opinion. This was earlier this month January 2026. Good thing I did because I found out he has calisivirus, mycoplasma virus, kidney dysfunction, and is severely anemic and needs to go to the ER asap to get a transfusion. I've already spent near 1 grand on medication and vet visits, now I'm going to spend who knows how much on a transfusion he needs to live. How could they not have caught all of this at Pacc with the amount of tests they ran on him, I'm very annoyed and angry, I feel like they withheld this information from me or they were cutting corners there. I want justice for my cat for their lack of care for him and for myself financially and the emotional toll this has taken on me. Also, the agent at Pacc that set up my insurance for him put his age at start of insurance as 4 instead of 12. So the "great deal" on insurance I thought I was paying was all a lie. After submitting all my recent vet expenses for my cat, I discovered this major error and had to report it and I was charged a pretty penny of back pay along with a hefty increase in my monthly payment. Extremely disappointed. I also called the insurance to ask about the prescription food coverage he needs for his kidneys and they said the agent at Pacc misinformed me and his food will not be covered. So I just had to pay almost 60$ for only 24 cans of food that will only last me a month. They need to not be giving out false information and have some more competence when it comes to filling out insurance forms. How do you put 4 instead of 12. I could understand maybe putting 2 instead of 12 due to just simply missing a single number, but 4?! The only reason I'm giving the extra Star is because the over all staff of volunteers there are incredible. The people who aren't getting paid by Pacc, who show up to volunteer, those are the people that make that place even worth going to. Never going to Pacc again. It's so sad that so many animals are there that need homes and so many people go there and think they are getting the best care but they aren't getting the full disclosure on their animals health. It's not just me too, I've heard other stories from people fostering and adopting through them as well, one of them being a kitten with ringworm, they weren't told he had ringworm and they ended up needing to get rid of their couch and all their kids stuffed animals and spent a lot of time cleaning their whole house only for it to come back three other times. They need to be honest with people so they can decide whether they can take in the animal financially and if their home is equipped to handle them. Please if you decide to go to Pacc, please please please make them do a recent medical evaluation with blood tests and any other tests you think they need especially if it's an older animal.