I hired the owner of Equility to train three of my horses, to be conducted at my farm. She committed to twice-weekly sessions, which I prepaid 30 sessions per horse. Her contract required prepayment and stipulated she kept all funds regardless of her fulfillment of services.
Over the course of 6 months, she kept less than half of the scheduled appointments and my horses' progress was minimal. None of my horses met their training goals, and I had to pull one horse after five months because she felt she would need to start over from scratch with him. I then hired another trainer to work with the same horse, and in a handful of days he met his goal.
Her communication about cancellations was poor at best, often requiring that I ask her the morning of the scheduled session, or even at the time of the session, if she would be coming before she would tell me she was not. I tried in good faith to resolve the situation. When I requested better communication from her, she informed me she is too busy to do so and her priorities are otherwise. Her words to me were, "I understand you would like more notice but as a business owner AND trainer AND instructor it's really difficult to know what my days are going to look like. I am really sorry that this has caused issue but truly feel as if it should not." [The emphasis was hers, copied and pasted directly from an electronic message.] Based on that information I terminated our arrangement, in spite of her still owing me several more sessions. read more
