Darrell and Deyon really run a fantastic business with a great, hardworking crew. This was our first major move in 10 years and as working professionals, we knew we didn't have the time or energy to move our 3rd floor 2/2 apartment (no elevator!) to our new house. We were looking to hire a company local the area we were moving to so that we could support our new community. We called around and got quotes from half a dozen companies that were charging more per hour, charging flat rate surcharges for fuel, charging per mile and even one that wanted to charge a flat rate $150.00 surcharge for our oversized (70in) tv. Not only was the estimate from Epik the most reasonably priced quote, they were sending 3 movers instead of 2 which is what all the other companies quoted. We knew the extra person would make a big difference with having to go up and down the stairs so many times.
We agreed on a 9:30 AM start time and one of the guys for our job, Steven, gave us a courtesy call prior to the start to let us know they were delayed due to traffic. When they arrived, they quickly and efficiently moved over 40 medium size boxes plus all of our furniture. They were personable and friendly, making sure they carried a conversation with us as they were working. It was a nice touch to have them interacting with and taking an interest in us - fantastic customer service skills.
They could have easily crammed everything into the truck and gotten the job done in one trip, but they didn't want to risk damaging anything so they left the bigger pieces for a second trip. They were very respectful of our time and even asked about stopping on the drive for a short break. On the second trip they even grabbed a few things we had planned to transport ourselves and helped my partner load his vehicle.
They handled all of our items with care and even offered to repair a piece of furniture that accidentally got damaged going down the stairs.
As the crew was finishing re-assembling the last of our furniture, Deyon came by the house to settle our bill. He was genuinely interested in how our move went and receptive to our feedback. It was a nice conclusion to the transaction to get a few minutes of one-on-one time with one of the owners. Having never used a moving company before, I would absolutely recommend Epik Movers and we will definitely use them in the future. read more