Garbage company. I would rate lower than one star if I could and this from a guy that never leaves reviews of companies. There is too much to list here so I'll just go over the highlights. Purchased a home in 2016. Blue prints called for fake dormers on the roof. These are the little pop outs with a window or vent to make it look like the home has a second story. They're pointless and for aesthetic only. They have no structural element and must be hand built on top of the roof once you roll the trusses and install the plywood sheathing. I say all this to illustrate how easy it would've been for Epick to just not build them on the roof. When I requested this, Epick operations manager replied that they 'could not accommodate the request but homeowner could remove them after close of escrow'. So they went forward with the process of building unnecessary fake dormers that their customer didn't want and would've actually made their job easier to eliminate. If someone reading this thinks to themselves, 'well they have to stick to the plans approved by the City of Chico', the City of Chico building department would not care about non-structural parts of a house. If you changed square footage or added windows, they would care. For this, I know for a fact they would not care. Epick refused a simple request for no reason. Other than that issue, there were many more issues with the house I won't go into detail about but their response to these issues was terrible. I had to redo the plumbing under almost every sink. I've had to replace several components on the toilets. The cabinets were chipping after 8 months of living in the house and their response was that our finger nails chipped the paint and their not responsible. We got a second opinion and was told they did a terrible job on the paint and neglected to apply a second coat. I would rent an outhouse before buying another Epick home. read more

Bought our home almost 9 years ago in Sycamore Creek and this is still one of the most desirable neighborhoods in Chico. It was fun watching all of the homes be built out here. We love our home. We have had warranty issues over the years and Epick has been responsive and taken care of the repairs. Warranty issues are never any fun, having contractors in your home fixing things and your life disrupted. However I do appreciate that the repairs were made. Epick also lets you make changes during the build. We almost went with another local builder but were very limited on what we could personalize. Our only negative has been how crazy the traffic has become on Eaton Road over the years. read more

Purchased an Epick home in early 2020. The floor plan is nice, but the builder tried to save money and cut corners on a lot of items in and outside of the house. No lights in any closets (except master), used the cheapest paint possible inside and outside the house, very cheap door locks, super cheap carpet, etc. We actually found out that our key unlocked our neighbor's house! The first thing we did was change our locks. If more quality and care went into the building of the home, they would probably sell a lot more. read more

DON"T BUY HERE!!!!!!!!! We went in to sign papers and there is about an hour long post I could write about the issues. The two realtors, Kelsey and Allie, are very indifferent, not helpful, and downright rude. Allie was dressed as if she was going garage sale-ing and not at all dressed how a Realtor should be dressed. When I asked for a list of pricing on upgrades, I was told they had no prices. I explained I was not going to know what I wanted without knowing pricing ahead of time. They said ok email me and I will get you a list. Shouldn't they be offering to do that for me? We had such a bad taste in our mouths we went with another builder completely. They made snide comments about my boyfriend having visited there several times as if that was so ridiculous, this is A HOME PURCHASE! I should hope we come several times! BUYER BEWARE read more

I got the chance to work with Allie and Chris over at Epic recently, and the process could not have gone smoother. I found that Chris was willing to not only listen to us but was willing to work with us far beyond what I was thinking at the start. Allie was a pro and on top of all the paperwork. The home buying process can be a stressful one, particularly on folks not used to the process, not everything moves at light speed. I felt like Epic took great care of us during the sales/build process. We did have a minor issue with a door after close of escrow, brought it to their attention and they came out and fixed it with no hassles. I am not sure how a realtor is suppose to dress so I can not comment on that, but I can tell you at the end of the transaction, I felt a debt of gratitude to not only Alley but Chris as well. read more

Epick homes builds a great product with a family friendly atmosphere. I'm currently building a second home with them. I love my current Epick home and the value was such that I was able to upgrade in just under 2 years. Like many, I fail to review when I have a positive experience. I noticed some of my neighbors have given subpar or negative reviews. My experience has been nothing but postive with both homes, construction process, the Rancho Chico realtors, Summit Funding and warranty through Epick. I highly recommend Sycamore Creek; a family friendly, outdoor focused neighborhood. read more

Horrible experience! Bring your own realtor. Builder is biased and has different rules for different buyers. One buyer can go on their property at any time without representation. If you catch a mistake (WHICH YOU WILL) you'll be targeted and prevented from looking at your home without having one of their realtors with you. Don't trust ANYONE in the model home!!!! They will tell EVERYONE your business. For example the minute after signing a contract someone within that office called my neighbor and told him! They literally have zero boundaries. Very unprofessional if you ask me. read more

I am now building my 2nd home through Epick, and I have to say it has been just as good if not better than the first go around. The sales staff from Rancho Chico, along with there preferred lender from Summit Funding are the best group of professionals I have ever had the pleasure of doing business with. It truly has been a smooth, and enjoyable process both times around. My parents were so impressed with how happy we were during our build, that they chose to purchase a build within 6 months of our moving in. Normally I don't post reviews, but this time I thought I would to douse the negatives a little. It's simple math, we are not the only ones upgrading our house in the same subdivision read more

Purchased a re-sale Epick Home and we love it. The floor plan is fantastic, love the location and found out we still had a warranty on some of the systems of the home which is an added relief. These homes dont feel like they are subdivision homes, they feel like they are custom homes but without the custom home price tag. read more

DO NOT PURCHASE AN EPICK HOME! This whole process was a nightmare from the beginning and we should have walked away early on. Now we are stuck with a home that has bug infestation issues in the wood that Epick flat out refuses to do anything about, even though they have several homes recently built who are dealing with this problem, there are countless other issues including structural issues with the stucco, the driveway already crumbling less than six months in, the carpet not being laid properly, dishwashers leaking resulting in all the flooring having to be removed and replaced etc. I could go on and on. The neighborhood talks about how a support group for those who have purchased an Epick should be started because of how awful the entire experience has been. Ally Gibson, that realtor that you have to deal with has got to be the worst realtor ever! Incredibly rude ad lazy and not willing to represent anyone other than Epick. The contractors Chris and Pete Giampaoli will not even respond when you request to speak with them about the issues. The craftsmanship of the homes is shoddy at best, even their subcontractors say they are awful to work for. Do not purchase a home from this company. It will be nothing but headaches and letdowns. read more

We just moved into our new Epick Home two weeks ago and could not be happier!!! I purchased a new home in housing development 15 years ago and it was 180 degree different experience! Our previous home was outfitted with the cheapest fixtures, cabinets, flooring, and items possible; where in comparison, the base level of quality products used in Epick's homes is MUCH higher and we've been so happy. They bent over backwards to accommodate each upgrade we wanted, and we are IN LOVE with our new home. I read some of the negative reviews, and you have to know, if you decide to purchase a new semi-custom home, that you need to be very involved in the process. Keep a binder, be sure everything is in writing and that you communicate as much as possible. They are extremely busy and building numerous homes so you need to really be a good record keeper and advocate for yourself in your home buying process. But I don't think any of the negative things said should keep you from having a high quality home in the perfect Chico location. That being said, any little thing that we found upon moving in, they are more than willing to fix and are extremely prompt and cordial. They bend over backwards to make certain we are happy with our finished product. You can contact them regarding anything, and they will go above and beyond what many builders in town will do to be sure their buyer is happy. Let's be honest, this is your HOME. Even if any of the things said about the realtor and other items were true. You just can't compare the quality of their homes and their home warranty with ANY other Chico builder. I'm an accountant and have researched these things meticulously! Would you rather deal with a few frustrating things (if that was the case) and have a beautiful, high quality home in an amazing location; or have a great realtor in a lower quality home in a less desirable location??? In the end, whether you get along with their realtor or not - its your home that you'll live in for a long time! On that note also, there's really great people living here - so, on a personal and selfish note - only purchase one of their homes if you're a nice person who wants to be in a great neighborhood! Regarding the location - you just can't beat the location of their current development at Sycamore Creek. We moved from Hancock park, that is adjacent to the Epick development and we purposely decided to stay in this location because we have loved it SO much for 15 years! A few minutes walk and you are back at the mini canyons, foothills, jogging trails, off leash dog paths, the back way to walk to Wildwood Park and beginning of upper park. Yet, about a mile away (perfect for a nice bike ride, is Safeway, restaurants, yummy frozen yogurt and the AMAZING Mexican ice cream place. We ride our bikes easily up the park to the Saturday morning market. Close to everything, near the foothills and beautiful walks/jogs - you cannot beat it. Angela M. read more

I was a bit taken back by the hostility and negativity from a post on here about Epick Homes and especially the the personal attack on the realtors, Kelsey and Ally My wife and I had been looking for our first home for many months. We were excited and looked at many builders and went to several open houses. When we first walked through the door of Epic homes this past March, the two realtors greeted both my wife and myself with a friendly welcome. There were several others in the open house that day, but they kept checking in with us to see if we had questions. As first time home buyers we were nervous, especially about building our first home. Ally and Kelsey answered every question and were extremely patient and helpful. I'm sure my wife and I drove them nuts with our hundreds of questions and design choices. Not once did either of the lady's act unprofessional. It truly was because of Ally and Kelsey that we decided to buy and build an EPICK home. We will be doing our first walk through in a couple of weeks, and you can bet Ally and Kelsey will be there sharing this truly amazing experience with us!! We appreciate everything these two professionals have provided us as first time home buyers :) read more

I agree with the previous review. This company is a nightmare!! People do not follow up on promises, (especially Allie), and a lot of the craftsmanship is substandard. The interior paint is a watered down Kelly Moore paint, which flakes off upon contact! I've never seen a Kelly Moore paint do that! The interior door knobs and outdoor lights look like they were from a cheap contractor's pack from Home Depot. Certainly not up the "look" of these high priced homes. We tried to upgrade some items during the sale, and were quoted such outrageous prices, we had to decline! $7000 to change to paint-grade kitchen cabinets! We also paid more than the retail store price for an appliance upgrade on the stove top and a vent. There was no opportunity to eliminate any of these appliances, and add them in later. The builder assigned random lot premium increases if there was interest in a particular lot. Thank God the neighbors in the subdivision are supportive of each other and wonderful!! read more

First off, I want to say that, after living in an Epick home in the Orchard subdivision for 10 months, we are fairly happy with our home. At the end of the day, they or their subcontractors or representatives addressed to our satisfaction the two main issues we had with them - an inadequate air-conditioning system and the fact that their rep put the wrong-colored tile in our kitchen. Still, it wasn't easy and we have no fond memories of the ordeal of buying an Epick home. Ally Gibson, a "Realtor," is Epick's point person with buyers. She is amazingly discourteous and disagreeable, as well as perfectly willing to be dishonest and disingenuous -- as I could demonstrate by quoting her own e-mails (including one ABOUT my wife that she mistakenly sent TO my wife). By now I realize she's precisely the sort of individual Epick wants because some people would find it easier to be dissatisfied than have to deal with Ally over all pre-move-in issues. One thing every buyer needs to know about Epick is also touched on in Stephanie G.'s Yelp! review: They keep as much as possible in the dark, so you're pretty helpless to try to make any sort of informed decision on upgrades, as I would think any prudent home buyer would want to do. For example, they provide a square-footage total for a house, but will give buyers NO DIMENSIONS ON ANY ROOMS in the house. So when we tried to make calculations on, say, whether it would make sense to have Epick put in wood floors instead of carpet (or wait for someone we could actually trust to do the work) it became a joke. We wouldn't have had so many questions had they simply had a price list for upgrades, or even something so basic as the aforementioned room dimensions (I've never heard of a builder NOT providing room dimensions in floor plans!). Instead, the befuddled buyer is supposed to e-mail Ally, who forwards it on to "Tammy," who days or weeks later gets back to you with a quote via Ally. Oftentimes that quote makes no sense. For example, when we asked what the cost was to upgrade our wood flooring, the quote was THREE TIMES as much over the standard flooring in the kitchen, but actually LESS for the same upgrade in the entryway. That makes no sense whatsoever, but that's what you're constantly dealing with, with Epick. Knowledge equals power (and money), and it was our experience that Epick went out of its way to keep buyers in the dark. Epick also insists that its homebuyers be qualified for loans through Academy Mortgage - a company with which Epick and Ally seem to have an incestuous relationship of sorts. We decided to shop around for the best loan for us, not the most convenient deal for Epick, and got a better loan offer from BofA (a lender that actually appreciated our business). When we asked Ally for a letter that BofA requested, she replied: "Unfortunately I cannot give you an addendum guaranteeing a close within 60 days. With new construction there can sometimes be issues that may take extra time to resolve so that is not possible. If you are going with a new lender then I will need a preapproval letter from him and you will need to call Rob Roberson at Academy Mortgage and let him know that you have changed." First off, we had never entered into any agreement with Academy -- and had only dealt with them at Epick's insistence to get preapproved. Further, we had broken off all communication with Academy for quite some time, so there was nothing to notify them about. Third, our loan person at BofA regarded Ally's e-mail response as coercive (and the sort of behavior the state Department of Real Estate frowns upon) and coached my wife into sending her the following response: "Our choice is to use Bank of America as our lender. We will not be contacting Academy Mortgage to let them know. If using Bank of America is going to be a problem then we have an issue. It appears that you are attempting to steer us toward Academy and they are not our choice." After that, Ally did such a flip-flop that it was hard not to equate her behavior with that of a bully who had been stood up to: Initially, she flat-out refuses to give us the letter our lender needs to have, and then, 2 hours later - after my wife's e-mail response - she becomes accommodating in a VERY out-of-character-for-Ally sort of way. Hmmmm? Epick being Epick, I guess. I could go on. I won't. Bottom line: GET YOUR ARMOR ON IF YOU BUY AN EPICK HOME! read more

I recently moved back to Chico after a 15 year absence. I bought my first new home there in over 12 years. I picked a Epick Home because I was impressed with the design and the workmanship. I have bought 12 homes in my life and I have had good ones and I have had bad ones. Same way with contractors. Good ones and some really bad ones. Epick Homes looks like a good one to me. Everyone I have dealt has been knowledgeable, helpful and responsive. I have been in the house for 2 months now and I have had just a very few minor issues which Epick has been responsive too. I have asked the realtors I dealt with, Ally and Kelsey Gibson, to pass my compliments on to the Epick Homes management. My last home the contractor was such a headache that I appreciate the Epick team. Ally and Kelsey are a dynamic duo that helped me every step of the way. As I said it had been 12 years since I had bought a house and they helped me get up to speed on the current real estate situation and the current laws and regulations to help me get through the process and into my new home. Since their office is just a few homes down the street from where I live now I see them frequently and know how many hours they put in working with, and helping their clients. Often first time buyers who have never bought property before Ally and Kelsey are there to guide them through the rough seas of home purchase and financing. I know I enjoyed working with them and appreciated their guidance and professionalism. read more