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    Epic Travel

    5.0 (1 review)
    Open 12:00 pm - 5:00 PM

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    5 months ago

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    Unique Romance & Adventure Travel - Wedding Party

    Unique Romance & Adventure Travel

    4.5(15 reviews)
    32.2 km

    I worked with Rosemary Wynn on our Spring 2025 Vacation to Play del Carmen. Rosemary found a…read morebeautiful home, short distance to Playa del Carmen 5th St. and on the Ocean for our family. She made all the arrangements and flights. We have worked with Rosemary several times since moving to Austin and can highly recommend her! She is a full service travel planner for business or pleasure!

    From start to finish this was so deceitful and unorganized. We were traveling with two babies under…read moretwo for my sister in laws wedding. We triple confirmed that we would have two cribs, two car seats, and some type of acknowledgement for my daughters first birthday. Stephanie T. Confirmed via email multiple times to both my husband and we that we were all set. We even paid her directly and up front for the car seats. Upon arrival to Mexico they told us we didn't pay for the car seats yet and we couldn't put our babies in the car until we paid. We showed them email confirmation that we already paid and they still wouldn't budge. They didn't let us use the car seats, pulled them from the car and drove us there as is. I emailed Stephanie who responded immediately and said they can bill her there was a miscommunication and then later responded saying actually we have to pay them directly and she will refund the $80 but we will have to pay $80 for the car seats on the way from the hotel to the airport. ( which by the way there weren't any car seats for that trip) When we finally got to check into our room hours after our arrival there were no cribs. When I reached out to Stephanie she said it's up to us to call the front desk and coordinate that. This was surprising to us because what was the point of going through her at all if we had to do everything?/ I would have organized this prior to getting up to the room when our babies were completely exhausted. They brought up two old pack n plays with no mattresses. The wrapped blankets in sheets as the mattress which is not safe AT ALL. The most disappointing part was that it was my daughters first birthday and Stephanie confirmed that the hotel would definitely do something ( balloons, decorations, a special treat) but she wasn't sure what. The day came and nothing happened so I called the front desk who knew nothing about what I mentioned. They said they'd try to do something and never did. Overall, I'm unsure why we went through this company or used Stephanie because we could have done exactly what she did but way more efficiently. USE OVER THE MOON VACATIONS NEXT TIME

    Photos
    Unique Romance & Adventure Travel - Peek a Boo in Cabo

    Peek a Boo in Cabo

    Unique Romance & Adventure Travel - Beautiful Wedding Gazebo in the Riviera Maya

    Beautiful Wedding Gazebo in the Riviera Maya

    Unique Romance & Adventure Travel - Dubrovinik Croatia

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    Dubrovinik Croatia

    Epic Travel - travelagents - Updated May 2026

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