I booked Briar & her team based on the positive reviews I've read online. Before our wedding we had complete confidence in Epic Events ability to handle our 'day of' wedding coordination.
Now, almost 3 weeks after our wedding we are still in shock of how disorganized & careless Briar & her team were!
Some of the many mistakes made during our wedding:
- When we were assembling for our bridal party entrance it was obvious that Briar was totally unfamiliar w our script (even though it was emailed to her twice) so I had to step in & direct everything myself (she had no idea what order couples were together or what order they were to go in)
- The Coordinators were missing for many key events
during family pics so we had to round up family members ourselves (have you tried to direct adults that have had a few cocktails?? in a room of 120 ppl?? We were going to pull our hair out!!
- We asked Briar to liase with the venue about the bar tab. But after speaking to the catering manager we discovered she was giving us completely wrong information. And after hearing several times " Your wedding coordinator doesn't know/isn't doing anything!) we lost all confidence in her management abilites & had to ask our Bridal party to takeover communicating with the venue.
- The table numbers were messed up(despite giving Briar verbal & written instructions on SEVERAL occasions - there are social and cultural expectations around this so it was VERY IMPORTANT to us to have it done correctly. But instead our family & closest friends were seated far away in the back of the room :( The error couldn't be fixed. So we grinned, apologized many times & tried to make the best of it.
Needless to say the night - up until the moment we got drunk & relaxed - was super stressful.
We hired Briar to help alleviate our stress about the day but honestly their mistakes & disorganization caused about 95% of it.
We understand mistakes happen but When I spoke to Briar after the wedding, she DID NOT APOLOGIZE or ACCEPT ANY RESPONSIBILITY what happened. Instead she was argumentative and kept putting blame on my family for being late with the flowers, it was appalling!
When I went through all the other mistakes with her, she had no explanation for them.
We asked for a refund, but honestly all we really wanted was for her to take some ownership & show remorse for all the stress it caused us.
When you devote so much time and love into planning your wedding and the coordinator you hire is so CARELESS with it. It's HEARTBREAKING. It's obvious that Briar doesn't understand that.
Was she having an off day? Maybe. But can you risk that on the most important day of your life? We don't want this to happen to any other couples. You put your trust & spend good money for a wedding coordinator. And bottom line Briar & Epic events completely disappointed us. We definately DO NOT RECOMMEND USING THEM!!! read more