I'm 70 years old and this might be the best shop I have ever encountered. Always very professional…read moreservice and they will NEVER try and hook you for unneeded repairs. I've been in El Paso for three years now, and I will NOT take my 2001 Chevy Silverado or my 2010 Chevy HHR ANYWHERE else (other than just an oil change). My latest experience was on 5/1/25. I tried to replace the power window motor on my Silverado by myself. Big mistake. Once I got the door apart I realized that it was a MUCH more complex job than I expected. I talked to Rick on the phone and he said, "we'll use your part and complete it for you." They did, and I was shocked when I got the bill: $95!! I was expecting at least $300 labor to complete this job. IF YOU WANT HONEST AND PROFESSIONAL SERVICE, don't look further. Jay's Automotive on Alameda in El Paso will treat you right.

Great small business in El Paso. They are by appointment only but provide quality service in a…read moretimely manner. They were able to diagnose and repair my issue in same day.

Premier did an absolute great job on what I needed fix. And did it same day. Last minute. Price was…read morealso very well worth it.

I made an appointment with this business and despite confirming my appointment via a link they sent…read moreme in a text , the staff at Premier completely forgot about my scheduled time. To make up for that , it got offer a complimentary engine wash, which I appreciated and thought it was a nice gesture, so thank you for that. The service got rescheduled for today. This morning my car got a full detailing service, and I'm disappointed with the results. The guy doing the work failed to open and remove dirt from the arm rest/ console box in the middle of the front seats of my car, he also left behind a noticeable smudge on the window. It's evident that he rushed through the job, and the lack of attention to detail was obvious. I will not be returning to premier auto detailing nor recommending their services to others.

First of all Herman is a sneaky fast talker. He charged me a $200 deposit in order to secure my…read moreappointment. Btw, that's his 20% commission on something I was already going to do anyway, that makes no sense. Second, he said that my car was going to be there for 8hrs, being that it was going to get 9h ceramic coded, that made sense. According to him,they were going to clay bar, paint correct then Ceramic coat it. 4hrs later my car was ready, red flag because it was hard to believe that my car was properly ceramic coated. I paid the remaining balance anyway thinking maybe they did. After receiving payment their attitude changed for the worse. Well, your car paint is too old, what do you expect? Meanwhile my car is mainly garage kept. I expressed my concern to the owner Jose, he didn't give a dam either. He wouldn't even meet me at the shop so I can show him my concerns on the vehicle. Instead he tried to insult me like Herman by saying my car was old,ect,ect.. Meanwhile I just got a brand new engine from Dodge installed at Dodge. In other words I take care of my car. All I want is for my car to have really been Ceramic coated like I was promised. At best,I probably got a wax done,and to top it off it brought out new scratches that weren't there before I took my car there. Yes,my car is 13 years old but the paint is still good and if they would have warned me about the car maybe not coming out good I would have rather sent my car to get painted then coated after or even wrapped. This place has horrible customer service, I'd avoid it. The owner isn't even there because (he has multiple businesses), he can careless. I am writing my review after bringing my concerns to both Herman and the owner, Jose. They both didn't care to even meet me at the shop so that can show them my concerns. I truly don't believe that my car was really coated and their actions even raised my doubt even more. You be the judge, they supposedly clay bared, paint corrected and ceramic coated my car in 4hrs(2 techs), even though I'm new to the ceramic coated game,I seriously doubt it.

I'm leaving an honest review about All The Way Car Details in reference to their business…read moremanagement and customer service. I booked and had my car detailed. At the time of the booking a $25 deposit was required. Their advertisement says in capital letters WE DO NOT ACCEPT CASH. When I picked up my car to make the final payment I was not informed that there would be a card fee if I used a credit card. If I was informed of this I would of paid in cash. After numerous messages sent to the owner of the business he refused to remove the card fee even though I was never notified that there would be a card fee. Beware of this business as they sneak in hidden fees. Alan

My Tundra was over sprayed by a neighbor painting his fence. The Toyota dealer recommended them…read more I met with the team and got a no BS reply. They exceeded expectations and did not once attempt to upsell me or price adjust. They kept their promise and delivered my truck back to me better than it originally came from the dealer with only 8 miles on it. Vernon is amazing. Great prices. Honest advice on what can be done, and options for getting there. HIGHLY RECOMMENDED

I borrowed my brother's truck- he's a smoke and I took the truck here to get the smell out…read more. instead of up charging me to shampoo etc. , the guy said he could do a smoke treatment "bomb" and vacuum it out... Worked great! 30 bucks and I was on my way! Great service- everyone super friendly- all the cars they were working on look like new! Definitely will come back here for a full detail when I have more time!!

So i went today around 1:50 am to go wash my car and i decided to use the automatic car wash and…read moregot the basic option for $7 i understand it was $7 but while i was in the wash i was only sprayed with soap and after it just stopped the wash turned off i was waiting thinking maybe it was letting my car soak but no it just turned off didn't even dry my car so i had to go ahead and wash it myself manually mind you it was like i said almost 2 am and cold smh this was really disappointing

A little too expensive. But they didn't do a good job. Of course it rained that night. When's the…read morenext day hoping to get a wipe down was toll no

EVERY WOMAN SHOULD TAKE THEIR CAR HERE........EXCELLLENT SERVICE! CUSTOMER FOR LIFE. AS A WOMAN, I…read moreREALLY LOVED WORKING WITH TIFFANY MENEFEE, SHE WAS PROFESSIONAL AND ALWAYS KEPT ME INFORMED. NOT A SINGLE REPAIR WAS TAKEN WITHOUT MY APPROVAL OF THE EXPENSE. COULD NOT BE HAPPIER!!! I had looked at reviews after my accident and based on their Google reviews I chose Pronto Body Shop. I recently had my white Ford Focus towed to their shop in August 2024. Laura was really nice and got the paperwork started. Unfortunately, my insurance decided to total the car based on its age. I decided to go ahead and work on the vehicle instead of releasing it to the insurance and having the car junked. I proceeded working with the manager, Tiffany Menefee, who truly made me feel like she understood my financial situation. I was given two estimates, one to make the car drivable and the other for cosmetic repairs to the vehicle. This was done so that I could determine financially whether I could proceed to the next step. They were careful to select salvaged mechanical parts that were in good condition to keep my expenses low. They also worked in stages by first addressing the mechanics and drivability. They did not want to remove any of the damaged fiberglass paneling incase I could not financially proceed to the estimate for body work because it would have been impossible to get the fiberglass panels back on due to them being bent out of shape. They worked methodically to ensure that I did not exceed the mechanical drivability estimate, not only did they not exceed the estimate they had provided but the total actually fell under the estimate. This is how businesses should be run! No surprise overages where you feel taken advantage of. Because of their dedication to details and constant communication to verify any changes or charges I was able to proceed with the additional body work. Everything together was still under the estimates I was initially quoted and the work was excellent. As a woman, I have been made to feel ignorant by some mechanics when I have struggled to ask technical or mechanical questions. I have felt their impatience with my lack of knowledge. However, I was never made to feel that way by Mrs. Menefee. She went over every detail step by step. Every question was thoroughly explained in a way that I could understand. As a previous insurance adjuster, she explained how to proceed with my insurance and the process of obtaining a salvage title. I felt like she treated me like she would have treated a family member. She was patient, understanding and walked me through the whole process. I could not say enough good things about her or Pronto Body Shop. As long as she is there I will continue to take my cars there.

This is not my first time using Pronto Body shop. I was a victim of a hit and run and there was…read moredamage to my truck. I already knew who to call. Tiffany and her crew are experienced, and knowledgeable. They kept me up to date on the progress of the repairs and dealt with the insurance company to get the work done in a timely manner. Ladies if you're worried about how men take advantage of women when it comes to car stuff, that won't happen here. Woman owned and Tiffany takes care of everyone. My truck came back looking as if nothing happened.