I rarely write negative reviews, but my experience trying to get a simple question answered was…read moreextremely frustrating. I needed to find out which Sunrise Medical Laboratories location performs a specialized laboratory test. This is not something listed clearly online, and I wanted to avoid driving from one walk-in location to another. There appears to be no effective customer service. Every phone number I found, including those listed for customer service, routed me to the billing department. The billing representatives were polite and genuinely tried to help, but they could only provide the phone numbers for individual facilities. Unfortunately, no one answered at the facilities I called. I wasn't asking for medical advice or test results, just a simple yes-or-no question: "Does your location perform this test?" Patients should not have to spend hours calling unanswered numbers or driving from place to place just to find where a test is available. The billing staff deserves credit for trying to assist. My disappointment is with the lack of accessible customer service and the inability to reach the individual laboratory locations. I hope Sunrise Medical Laboratories improves communication so patients can obtain basic information without unnecessary frustration. Your review focuses on your firsthand experience and avoids speculation, making it stronger and more credible. It also acknowledges that the billing staff was helpful while explaining the broader customer service problem.

I have been using this location for bloodwork for years and never had a problem. The staff is…read morealways pleasant, the phlebotomist has always been gentle and caring.

I have been with HALPER for years out of Rockville Center and more recently Bayshore since I moved…read moreto Suffolk in 2018. Jen has been my doctor and she has always taken great care of me. She listens to my concerns and helps me with whatever needs to be done. They recently caught a big blood issue and are helping me navigate through it. Other than having to wait I have had a good experience here. I'm surprised at all of the negative responses. Jen has always been good to me.

This is a Doctor's Office that specializes in incorrectly billing/upcharging patients. If you enjoy…read morethat then this is the right office for you to receive care. I should have checked the reviews beforehand and that was on me but I wanted something close to my house. The people physically in the office are pleasant so no problem with them, just whatever billing practices they encourage are awful.

Tory was incredible! She was kind and friendly throughout my blood draw. She made me feel cared for…read moreand heard, and she made the experience pleasant. The facility is clean, and small. The wait was reasonable.

Been going to the west Babylon location for many years! Always in and out!…read more Very nice lab techs!

Front desk staff are not that friendly and do not seem pleased to be working there but everyone…read moreelse is pleasant and helpful. Even those just taking blood/administering infusions and injections. The doctors are extremely thorough and will run every test they can think of to help diagnose the issue. I do believe the quality of care is high but there are definitely areas to be improved on starting with reception.

Every time I go, I pay in person. Yet repeatedly, every time a few days later I am billed for what…read moreI just paid. Poor billing department. Also, every time I go, the secretaries tell me that my appointment is a different day/time. EVERY TIME I GO! So then I am left with waiting 1.5 hours for a bus ride home, for I cannot drive. They are unorganized, so I stopped going there and switched to Stony Brook Hospital Hematologists. I first tried seeing Dr. Yelda Nouri. She quickly stated something briefly. Then she rushed me out the door. I tried to ask some questions. She replied in about five words. Then she left the room to make more money by seeing more patients. She does not care about patient's health; works only for money. Dr. Nawaz is brilliant and kind, yet runs 45-60 minutes late. The Patchogue location has poor quality sensors for the water to turn on in the restrooms. The water turned on for only one second, off four seconds; on again for one second; then no more water at all from the faucet. I have never experienced such poor water sensors before. I almost began to bleed caused by so-called blood specialists. They seem to have no idea what causes eczema. My fingers within two minutes became cracked, peeling and almost bleeding from this location. Patients with eczema, beware. In general, NY Cancer and Blood Specialists has some good doctors, some not so good, and the quality of everything else is poor.

Making an appointment was easy peasey. Wait time was minimal when arriving at the office…read more I saw Dr. D Franko, out of the Medford office. It is a convenient location right off the LIE. The office was clean and staff extremely kind and helpful with any questions I had. Dr. Franko was swift and pleasant. I feel confident with continuing my care with him and the efficient staff at this location.

This office has zero respect for their patient's time. Over an hour wait time After Time. They…read moreconsistently cancel and reschedule appointments. Send you to take test after test after test. Rude staff when questioned about the completely unacceptable wait times.

Fabulous care given to every patient. They make getting an infusion much better. Always flexible…read morewith scheduling.

I'm writing to praise oncologist Dr. Li-Ten Wu for his professionalism and kindness. I have been…read morehis patient since 2000 in Manhattan, and he has helped me and treated me well for these many years. When I had surgery he even visited me in the hospital even though he was not the surgeon which made me feel special. He has identified problems and helped treat them successfully. Recently, I was at his Elmhurst, NY office (at 88-06 55th Avenue, Elmhurst NY), and he gave me attention and discussed my plan and possible treatment options which made me feel comfortable. Other doctors the past, in other practices have rushed through my appointments, but not Dr. Li-Ten Wu. His explanation and patience encouraged me, helped resolve my concerns and boosted my courage to face possible medical issues. He is highly recommended as an oncologist and is my best doctor. Thank you Dr. Li-Ten Wu.

My father has been in Rehab at Quantum for a stroke since August. The caring staff has been so…read moreamazing, they're so patient and kind. It's very comforting to be able to trust that your loved ones are in good hands, especially when you can't be there in person on a daily basis. The special touches, like seasonal decorations and the delicious complimentary bakery items with sugar free options are a very special treat.

I will start out by saying do not go to this facility period!!!! Per reviews provided from…read moreStonybrook 5 out of 5!!! I came to sign my mother out on the 17th day at this facility!!! The insurance only covers 20 days stay!! I was told by the social worker/staff no problem we have programs to assist after the 20th day!!!! My mom being on over 11 meds at this facility signed a document without a family member present that she will cover the co-pay. My mother 79 yrs young thought co-pay is $25.00 . When I finally checked my mom out of this facility, in her mail was a bill for $4818.50!!!! After contacting the business unit in Baldwin, NY the young lady told me that the bill is actually $7,751.50($209.50 per day)!!!! If a program could not be found for my mother, why did it take $7,751.50 to make her aware & the family!!! We only live around the corner from this facility.!!! STAY AWAY!!!!!!!

I had to come here for MRI They took care of my issues with good quality care, very pleasant…read moreatmosphere in the office.

The people there are always very nice and usually can accommodate quickly but lately test results…read moreare taking much longer (took 6 days) than in the past. I would go to them specifically because it was quicker to get results. Now I might as well get tests at doctors' facility