Ali and Steve jumped on a Zoom call with me (on a Saturday) to help resolve some issues I was…read morehaving on the backend of my site. Steve was actually off work at the time and still was willing to help. Excellent customer service!

I had the unfortunate experience of working with Realtyna, and I must say that it has been nothing…read moreshort of a nightmare. Their terrible communication, lackluster customer service, and failure to provide the necessary technology support for their plug-in have left me utterly disappointed and out of pocket. We began our partnership with Realtyna with high hopes, only to be met with a series of disappointments. First and foremost, after almost almost months of engagement, we discovered that we needed new hosting requirements to make their plug-in function properly. This revelation incurred hundreds of dollars in additional expenses, which could have been avoided had Realtyna been forthcoming about these prerequisites from the start. We did multiple demos for them to communicate needed facilities on our end to which they said nothing. Don't let their SEO opportunities trick you either. We had this live on our site for over 6 months and our domain authority did not change one point over the entire duration. To make matters worse, their plug-in bogged down our site to an almost unusable state, causing significant frustration for our users and potential clients. Despite reporting this issue to their team, Realtyna did absolutely nothing to optimize the plug-in's performance. Instead of addressing the problem, they offered credits that were of little consolation, and they refused to provide even the slightest refund for the development fees we had invested even though our project was never finished to what we had initially asked but I got tired of hounding them receiving no care for our needs as a paying customer. Our initial project timeline was completely disregarded. Realtyna promised a two-three month completion but took over six months to deliver, still not fully complete to this day, leaving us in a state of perpetual uncertainty and frustration. The most infuriating aspect of this ordeal was their lack of responsiveness. I would often go days, and sometimes even weeks, without receiving any meaningful communication from their team. This level of disregard for customer concerns is inexcusable. Desperate for a solution, we engaged an esteemed IDX developer to investigate Realtyna's plug-in. To his amazement, he described it as the most disorganized and inefficient system he had ever encountered. The plug-in was the primary reason for the continuous failure of our website, and it cost us thousands of dollars to rectify the issues created by Realtyna's product. Perhaps the most disappointing aspect of this entire experience is Realtyna's refusal to take responsibility for the troubles they have caused us since March of this year. Their customer service has shown no willingness to acknowledge the extent of our problems or offer any meaningful solutions. It's clear that Realtyna's lack of professionalism, poor communication, and failure to deliver as promised have caused our business substantial harm. In summary, my experience with Realtyna has been a costly and frustrating one. I strongly advise anyone considering their services to proceed with extreme caution and explore alternative options, as my unfortunate ordeal with them has resulted in wasted time, resources, and an immense amount of frustration. We have been working with another company since and the customer service and thorough expectations and follow through shows that Realtyna is not a customer-centric and problem solving company. In my experience, they only create problems and offer no solutions. All they care about is making money and anything else is your problem, not theirs. Save yourself the trouble and look elsewhere!