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London, XGL

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Envirohive

5.0 (1 review)
Closed • 8:00 am - 6:00 pm

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15 years ago

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NSUK - Asbestos Surveys

NSUK - Asbestos Surveys

(2 reviews)

Swiss Cottage, Finchley Road

Before NSUK's PR team jump on this, this is not a fake review. My order number was AA8892. I've…read morealso now emailed them to lodge a formal complaint, after they've accused me of posting a fake google review with a new account, despite my account being open for 2-3 years. It's pretty telling that they were quicker to respond to this review than they were to send me my survey. ORIGINAL REVIEW Initially communications were good and NSUK were happy to negotiate and match the price we'd been quoted from a more local provider (in Bristol). Once we'd signed the contract and been invoiced, the communications got really patchy. We asked for a specific time for the surveyor to come to look at our property, only to have that request ignored completely in the reply and to be told they would arrive "at some point between 10am and 1pm". Wish we had gone with the other company, slightly more expensive than NSUK. That company would have arrived at a time of our choosing. My partner spoke to NSUK and they were not really interested in making any adjustments to these arrangements. In the end the surveyor turned up at around 10:30am. Admittedly we were a few days late paying for our survey, but NSUK certainly weren't too shy about suddenly being very on it in terms of making sure the invoice got paid. However, once we'd paid the invoice, the communication dried up again. I emailed three different employees asking for our survey, which should have been sent to us 2 days after the payment was completed but actually took 5 days to arrive. And in the end it only arrived when I got an email asking for my "customer feedback". I said I'd be happy to give my feedback, once they sent me the survey we had paid for. Guess what? The survey arrived within 24 hours. Communication is poor, it's really unclear who you should be talking to, and they don't respond fast enough. Sometimes it takes days to get a response. Would suggest you go elsewhere for your survey needs. These guys will give you a cheap price if you negotiate, but the service matches the cost. I pity anyone who's paid full price for services from NSUK.

I had a survey booked and the surveyor didn't turn up (wasting my entire morning). I phoned to…read morecomplain and mysteriously my booking had been moved forward by a week - I got nothing but a 'sorry'. When I pushed for compensation, I was given 5% (wow!) off, so I said I would go elsewhere. I was then given 10% off (still an insult given the half day's holiday I had wasted) and given a promise that the surveyor would turn up at 1pm. Again, I waited and waited but nothing. To add insult to injury, I have now been sent an invoice for payment! If it was possible to give zero stars, I would. You've been warned!

Envirohive - environmentaltesting - Updated October 2026

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