Interestingly enough, I had signed up to the "One Big Switch" campaign, a bit unsure about solar due to the costs involved being a big barrier for me. OBS gave me a company to call, and I had discovered that the company they had suggested was ridiculously expensive, for all their options.
So, I begun a deep search into Australian companies and what they can offer with solar. Long story cut short, I could *not* beat the deal that Enviren was offering me, and neither could their competitors.
A huge factor for me was being able to pay the solar off on certegy, without a huge hike in cost, and Enviren were the only competitor who could offer a sensational deal on finance.
Bear in mind, that I stayed far, far away from some companies which have been openly named and shamed on the internet. I'm sure there's no need for me to say which ones.
So, I had chosen Enviren, with an SMA Interter (5kw) and a 3.5Kw of Phono solar panels. I did all my research, and knew that I was getting great equipment.
I have to admit, that dealing with Enviren was pretty awesome up front, with Mark answering any and all questions I had... and I had many of them.
It's pretty rare to have the kind of customer service that I received.
I dealt with Kiralee in the office, who was always happy to receive my call.
So, I booked in, and even asked them to fast track the install... which they were happy to facilitate.
The install date quickly arrived and the system was quickly up and running. I didn't have internet monitoring, as the SMA couldn't connect directly to the internet, but I did have the PC software installed very quickly, and connecting to the inverter was a snap.
I was watching monitoring, and wondering why it appeared that only half of the system was working. It was starting to worry me, so I took screenshots of the information, as the monitoring revealed that one side was not working.
I called Mark, who was very responsive, and I had the installer electrician call me within an hour later, on a Sunday!
I have to admit, I was floored to find out that he was going to come out the following day, after another job, to investigate and sort it out.
I've heard of good customer service leading up to a sale, but this sale was done, and not only were Mark and the electrician installer (I believe it was Daniel) incredibly helpful and reassuring, they had it sorted out in no time.
It ended up being a faulty circuit breaker, and I had a fully running system the next day.
Now, depending on the weather, I get consistent output from the system and quite love the fact that I sign into my computer and can see the full history and live data from the SMA inverter.
I only recently had Energex upgrade my inverter to a digital one, but I received a power bill for a 2 month period, that shows we're using less electricity than a single person... so even on the old meter, it's definitely doing what it should.
Would I recommend Enviren? In a heartbeat. Book with confidence. read more
