Dr. Heather Adicks does not see the value her clients business as is not willing to compromise at all. Her prescription prices are very expensive. The Dr. Opens the medication during the visit so you are not able to return the medication if you do not want it. My husband came home with over $100 in medication half of which we did not need as our dog has a chronic issue, and my husband didn't realize that we already had most of it. Plus the medication given that we wanted to return was not even for the main reason we came in. I was fine with the medication she prescribed for our issue, however she added on several other high dollar items that we did not need. The same day within an hour I called back to say we did not need the medication and wanted to see if we could return it they said yes if the container was not opened. One of the items was given to us opened. We are new to town with 3 dogs and have already spent over $500 with their office in the last few months and would be giving them a lot of business over the years. When I went over the situation with the owner Dr. Heather and asked if she would consider crediting at least their $18 dispensing fee she said no. I can buy the medication she was selling me for $15 less at a pharmacy or online, (even with a shipping fee) and with their $18 dispensing fee on top it made the medication almost double the price what I used to pay at my old vet when I bought it at their office. She did say in the future she could write a prescription which was good and would be the route that we would go. I asked for a little compromise since we could not return the medication, if she would consider refunding the $18 dispensing fee, as a goodwill gesture. Which would go a long way towards a new client. She stated that she saw no reason to offer a credit and would not be crediting the $18 as she was a small business. Seems like a small price to pay for a happy loyal customer (I was with my last vet for 8 years) We will not be returning and cannot recommend them to anyone. I like supporting small businesses as usually they are willing to work with you. But not Dr. Adicks read more