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    Entrust Oral Surgery

    5.0 (65 reviews)
    Closed Closed
    Updated 2 months ago

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    Joyce L.

    When my teen needed his wisdom teeth removed, a colleague recommended Entrust. Since the office is not that close to us, I booked my son's consultation to be immediately followed by surgery with Dr. Tyler Nelson whom I specifically chose after reviewing his bio and credentials. We arrived to discover, however, that a scheduling error had placed my son with a different surgeon instead. While the other surgeon seemed fine, I had my mind set on Dr. Nelson and asked the front desk to check with him about our options. To my pleasant surprise, Dr. Nelson agreed to shift his schedule around to accommodate us rather than make us return on a different day! He took ownership of the booking mistake and apologized for the extra wait time in trying to address the situation, discounting my out-of-pocket bill by 10% as a customer service gesture. My son's surgery went very smoothly and I appreciated Dr. Nelson's post-op aftercare approach of a complimentary pint of ice cream and no narcotics for pain relief unless absolutely necessary, as well as his call that evening to see how the patient was doing. TL;DR: Dr. Nelson is a class act and I wouldn't hesitate to recommend him to anyone who needs oral surgery!

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    3 months ago

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    1 year ago

    APleasure to do business with. They took awesome care of my son for an all four wisdom teeth extraction. Staff are great!

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    1 year ago

    Well taken care of, in and out fast without complications, good service, friendly and professional

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    Ask the Community - Entrust Oral Surgery

    Review Highlights - Entrust Oral Surgery

    Nelson and his assistants find a way to connect with each patient and are so kind.

    Mentioned in 46 reviews

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    North County Oral & Facial Surgery Center - Escondido - Dr. Brandon Soelberg

    North County Oral & Facial Surgery Center - Escondido

    4.4(158 reviews)
    6.7 mi

    I have now had 3 visits to North County Oral and Facial Surgery…read more My AMAZING oral surgeon was Dr. Soelberg. I am so grateful fate set me up with him. Germaine & the entire front and back office are equally amazing. I felt heard & supported. I felt understood and listened to. I felt empathy; I felt like I was having a genuine human interaction, which is getting rare these days. Absolutely everyone there was friendly AND professional! They completely humored me, put up with my bad jokes and nervous babbling & laughter; answered my questions and listened to my concerns. Germaine was the best! Super funny guy himself! I hate to say it, but he was my favorite. though everybody there was awesome. And let me tell you, Dr. Soelberg has a magic touch! I had 13 teeth extracted, 3 alveoplasty's with 3 sutures. And that was my second visit. I had an extraction a month before this and had zero pain afterwards. Then, I literally had almost zero pain at all 13 extraction sites. Now my jaw is another story. But that is normal & I'm grateful for the i uprofen. I'm not sure if it IS normal to have almost zero pain at the extraction sites, but I did not. I'm not even sure how that's possible. They truly have a magic touch. The facility is gorgeous, super clean, warm and inviting. I really just can't emphasize adequately how absolutely awesome Dr Soelberg & the staff are. They made an absolutely terrifying, life changing procedure, bearable. I am forever grateful and I would recommend them 100%! Big thanks to the entire staff at NCOFS!

    I am writing to express my concerns regarding the care my son received during his recent wisdom…read moreteeth extraction by Dr. Soelberg. My adult son, who has high-functioning autism, underwent surgery under general anesthesia earlier today. We arrived ten minutes prior to his scheduled appointment, and two female assistants were prompt in escorting him at the appointed time. When I requested to accompany him to the treatment room to help him feel more at ease, I was abruptly told by a male assistant, "Sorry, you can't." The tone and manner of this response felt dismissive and lacking in empathy, especially given my son's condition. This same assistant proceeded to review the discharge instructions with me in the lobby. I explained that, since my son was receiving general anesthesia and this was his first surgical procedure, I wished to be present in the recovery room to help ensure he remained calm upon waking. The assistant did not respond to my request, leaving me with the impression that my presence would be permitted. To my surprise, after a wait of less than forty minutes, I was informed that I needed to drive around to the back of the building to pick up my son. Upon arrival, I observed the male and female assistants helping him to walk. He was clearly disoriented and unsteady on his feet. I was deeply concerned that no wheelchair was used, especially considering the effects of anesthesia. Once he was seated in the car, I noticed blood pooling in his mouth. I brought this to the assistants' attention, and the male assistant promptly blamed my son for not biting down firmly on the gauze. This was an unfair and inaccurate assessment; the bleeding was significant and not due to any lack of compliance on my son's part. Nevertheless, they replaced the gauze before departing. I am extremely disappointed with the overall quality of care and communication we received. While the facility itself is aesthetically pleasing, the lack of compassion, accommodation, and post-operative follow-up has left me feeling disheartened. In contrast, when my daughter had her wisdom teeth extracted by Dr. Alan Shelhamer, the experience was markedly different. Although her procedure was done under local anesthesia, she was observed for a significantly longer period following surgery. I was allowed to be with her in the recovery room, Dr. Shelhamer spoke with me personally afterward, and his assistant called later that day to check on her recovery. Not once today did I have the opportunity to speak with Dr. Soelberg, nor has anyone from the office followed up to check on my son's well-being. This lack of communication and care is troubling and warrants serious reflection.

    Photos
    North County Oral & Facial Surgery Center - Escondido - Dr. Curtis Andrus

    Dr. Curtis Andrus

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    Dr. Matthew Madsen

    North County Oral & Facial Surgery Center - Escondido - Dr. Jason Thompson

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    Dr. Jason Thompson

    Entrust Oral Surgery - oralsurgeons - Updated May 2026

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