20+ phone calls without answer. Installed a damaged window and multiple screens not fully…read moreattached. Ugly horrible caulking done around some windows. Being told my brand new 2mo old windows are supposedly from a company (the main source they use) that often doesn't send them the requested products. Sounds like BS stories as to their shortcomings. "Lifetime warranty" that's essentially pointless if they'll never be fixed. Taking time out of my work day to be home at a time that fits their schedule only for no one to show up and an hour later finding out their business is closed for the weekend already. Absolutely awful customer care. Go somewhere else

I think word should be getting out there that if anybody has made any deposits and is waiting for…read moreany kind of installation from Wiregrass windows and doors to not hold out any hope since their offices are currently packed up, their meter for their electric box is padlocked and their control meter is missing so they have no power at their Dothan location. The Birmingham office nobody ever answers the phone or it goes right to voicemail and the voicemail is full so they're not accepting any messages. We have been duped over by this company and I have at least six other people that they have taken advantage of. I would just like to get word out there so other people who may have already given Josh Lowe a deposit or are thinking about using that company to definitely not. They have also taken down their Facebook page.

I wish I could give zero stars. On August 20, Watson Glass Co. replaced the glass on my back patio…read moreand left glass and metal shavings scattered across the patio, in my doorway, and even tracked them into my living room. With a small child and two dogs in the house, this level of carelessness is nothing short of negligent. I wasn't home when the technician arrived due to medical reasons, but the mess he left speaks volumes. Given the broken glass shards I observed during his initial measurement visit, which I spent an hour cleaning up myself, I assumed someone would learn from that mistake after notifying them of this initial oversight. Clearly, I was wrong (unfortunately I didn't take pictures). All I asked for was a simple apology to acknowledge their mistake. When I reached out, the owner flatly refused to apologize, stating "we cannot apologize." To claim an apology is off the table after compromising a customer's safety is an astonishing display of arrogance and disregard. Needless to say, I will never use Watson Glass Co. again, nor will I recommend them to anyone who expects professional service and basic human decency.

We called to try to schedule an appointment to get a crack in our windshield fixed. They scheduled…read moremy wife for 1pm and so she showed up at 1pm to be told that no one was there to fix it. The man told her that someone might be back by two, but he didn't really know, so just to come back at 2. She came back at 2 for another man to tell her that a nickel sized crack where a rock hit was too large and that they could work on it, but wouldn't be able to warranty the work. I do not appreciate the customer service or them giving my wife with our three kids the run around. The crack still looks about like it did when we took it and we are out $65. I generally try to give local businesses the work over chain stores, but I will be doing business with safelite from here on out.