Everyone was very nice and helpful. They answered all questions we had without any hesitation. We…read morewould definitely do business with them again in the future.

This morning I took my husband's truck to Walterboro Ford to see about an issue with the…read moretransmission. My previous visits to this location over the years have not been very positive, but this morning was a complete turnaround, the service advisor Ryan was awesome from the start to finish explaining what they can and what they are unable do at their location, giving me advice and talking in depth with me about options. To say that this was a very positive experience versus my previous visits is an understatement, very grateful I took the chance and went back as every single person at that location was excellent. My experience this morning was great and a nice surprise as generally I don't have very good experiences when I have to take vehicles to dealerships. Thank you Ryan and thank you Walterboro Ford for your honesty and help this morning.

Whenever something on my mower brakes this is my first stop. Though their show room is full of…read moreHusqvarna equipment, they will most likely have (or definitely order) any part you might need for whichever mower you own. I have a Cub Cadet Zero Turn mower and I've never had any problem getting the parts I need for it through them. Most of the time they need to order the part for my particular mower, but they always have been able to get it the next day. When I've tried ordering something something myself online, I've had to wait several days to get it and the price is usually pretty close to what Walterboro Rental quoted me. Since my mower usually brakes down when half of my yard is mowed, (and can't stand leaving it like that for very long) I'll opt to getting the part quicker by ordering it with them.

I had them pick up my riding mower a week ago after stopping there in person hoping to buy a small…read moreitem that might help my problem. Two men there were very helpful and told me what they thought the problem was. I asked when they thought they would be able to look at it and get a part ordered. I had my owners manual which both men looked at and we discussed it being a Craftsman with a Kohler engine. This was on a Thursday. I was told probably the beginning of the week and then it would depend on how long it took to get the part in. The mechanic and one of the other men said once the part came in they could fix it in 25 minutes. They guesstimated they would probably be able to get it done by the end of the following week. They were too busy to pick it up then and would try to get it the next day. I called Friday morning and the p/u was squeezed in for which I was thankful. By then my grass was already high. I called the following Thursday (today) to get an update. NOW comes the problem. The woman answering the phone couldn't find my paperwork. After a few calls, she finally found it and said the problem was that I had told her it was a Husky. NOT TRUE. She went to the back and said they hadn't looked at it yet and that the mechanics were working on some commercial Huskys and couldn't do anything else until they were finished them. I was angry by then because she was pretty short and curt. I told her that a week ago the mechanic said they'd check it out probably Mon. or Tues, etc. She said "I was there as the counter during the conversation and they said they'd get to it as soon as they could." NOT TRUE. Then she said there were people from last week still ahead of me and they had to do the commercial work done first. She was getting very rude, never apologized for any misunderstanding, any errors, would not even guess when they could look at it to find out what part was needed, etc. I offered to order the part online and bring it in, and she said she'd call me back when a mechanic came up front because they had 2 men and they were both under lawn mowers. Then she said she had to hang up because she was there by herself and the phone was ringing. They have some very nice and good employees, however, she does not have the skills to deal with the public, and now I have a mower that I desperately need back and can't get any idea of how much longer it'll be until it can get checked out. I'm left up in the air and am not happy at all.