Not a very honest location. I hope no one gets billed for damages that occured on their lot because…read morethey left the windows down on a rainy weekend. This car was at the Hertz lot in Salem, Va on Valentine's Day weekend.

They canceled my reservation 2 hours before I was set to pick up the car. Don't understand why I…read morecan reserve a car when they don't have any to give out. Do not waste your time here, not even attempting to reserve one online from them.

I DO NOT recommend anyone do business with this location. I had a reservation that was made a week…read morein advance for an important trip. I got to the location at 7 am when they opened and no one was there. After waiting for 40 mins , I called another location who tracked the person that was supposed to open down. I was told to wait there for another 20 mins because he was running late.. This delayed my trip an hour as I had to search for another rental company to use. No one reached out to me or tried to do anything to fix the situation.

You have to give at least one star but if I could I would them a negative score. My fiance and I…read morewere planning a vacation to see my family for the first time in over a year. I filled out the reservation online and paid. Mind you my fiance and I don't have a car right now. She had a friend drop her off at the Avis rent a car place to pick up the car. Well...... when my fiance went to pick up the car, they had to run a credit check and charge a $100 fee. I can't for the life of me understand why this wasn't mentioned and why it would even need to be done in the first place. If we paid the reservation, what does credit have to do with it? So she finds this out and now because of something we were not told, she has to walk home. She has to walk all 10 miles home. I spoke with Carli (not sure on spelling) on the phone and she mentioned that the $100 credit check is in the fine print. I outright said to her "Oh, you mean the fine print that no one ever reads?" She actually responded by saying that was correct.... horrible way to do business. Planning on taking Avis to court. I also have an audition in Northern Virginia for a paid theatrical role I will now be missing out on.

New location, new management, AMAZING! They truly cater to you and go above and beyond what they…read moreneed to do in order to make their customers happy. You best believe I will be back, time and time again! Thank you!

Not dependable, not reliable, bad business practices…read more I will never use Enterprise again. I am a young woman moving by myself out of college. I booked a week in advance a mini van to move my things. Day of my rental, two hours before pick up, This enterprise branch called me to cancel my reservation. I have no car for my move. You say you're family owned, but you've left me with no choices or options ! They did try to offer a much smaller vehicle, but that would involve me throwing out half my belongings. I asked for a big van for a reason, almost a week in advance, only to have it cancelled the day of, less than two hours before pick up. After talking to headquarters, they agree that this was unprofessional behavior to cancel a reservation day of that was made a week in advance. DONT USE this location or enterprise at all if you can help it. I am a student leader at VTech and I'm trying to spread the word via emails and social media posts to Hokies, VT students and families - Enterprise in Roanoke is completely unreliable. I don't want another student to get stuck. Take your business elsewhere : Alamo, Budget Truck Rental in Christiansburg or National. Alamo, out of the Roanoke airport, saved the day for me and offered an awesome new 2018 van, very last minute and the price for renting it day of was less than what I had originally reserved enterprise for a week in advance.