They consider compact and intermediate size cars under the same "class" specially if you are going through an insurance claim. Of course they always have a compact car available but conveniently never an intermediate regular sedan around, so they always want to upsell you the rest of their vehicles. Not to mention phone calls take forever to be answered. As of right now, I've been on hold for 45 minutes, and waiting to solve an issue between them and what insurance paid. I will never get a vehicle from this lot again. Ever! I felt scammed. read more

Definitely know how to satisfy a customer. I rented a car and after I left realize it had 0% oil in it. I was pissed that I had to leave my beautician with my hair wet to return the car before they closed. Before I can ever say anything Dexter apologize for what happen. Upon doing that he upgrade the vehicle, waive the gas fee, and took a day off. Now that's service I'm doing traveling AAU basketball so a rental is needed pretty much every weekend. Because of what he did I am, will continue doing business with them. Couldn't ask for better service. Thxs read more

Really surpassed my expectations, really can not speak highly enough about the customer service. Everyone we dealt with was so incredibly kind and courteous. We were picked up and dropped off in a timely fashion, and our rental far surpassed what we expected. Would def recommend. read more

Everyone at this location was very friendly and professional. Car was very clean, pick up and drop off were smooth. There was a bit of a wait but it was well handled. Highly recommend! read more

Booked reservation thru my Insurance 5 days in advance. Had to phone Enterprise to remind them to pick me up. I reserved a standard size SUV, which they did not have. Manager told me that he thought a mini-van would work just as well. Ended up with a compact SUV that had a crack in the windshield that covered 3/4 of the windshield. Phoned Enterprise customer service and was told that it would be a week to 10 days before this complaint could be reviewed. read more

I had a reservation Sat 5/6 to rent a car locally for 6 hrs. Needed an SUV to accommodate a car seat for our granddaughter. Very slow service at the counter to start with. Then I learn that there's a $250 deposit for a $44 rental, well ok we have a function to attend. I provide my license and insurance and now informed that I cannot rent the car with a debit card because I do not have a return flight. I offered cash, they do not take cash! (I've rented with Enterprise throughout the US and Canada never had a problem). I find out that it is this location's policy, the problem is that it's not noted anywhere. I drove from Baton Rouge to get this car to be turned down. BS BS BS I called the Enterprise Customer service hotline, they informed me that it's the location's policy. Sorry.. I asked for compensation, they said that they would have to submit a form to the location and have the Manager call me. I asked that he give me a call ASAP, she allegedly put in the request. Well it's 6 days later and I have not received a call. So much for customer service at this location. So in the future, book multiple cars with all of the agencies to ensure you get one that comes through for you. AND if you do not have a return flight, it would be most interesting if someone went on an airline reservation website and printed an itinerary from to LFT and gave this cracker jack team something bogus to get over on them. PS the phone is still not ringing for the local Manager read more

This Enterprise delivered with the same service as we have come to expect. We always rent from Enterprise over many years and know they are dependable and friendly with good, clean cars. We have been disappointed once or twice but not with the Lafayette LA rental. read more