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    Enterprise Rent-A-Car

    3.6 (67 reviews)
    Closed 8:00 am - 5:30 pm
    Updated 1 week ago

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    4 months ago

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    10 months ago

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    8 months ago

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    1 year ago

    amazing easy great customer service nice car! loved the whole experience. will rent again for sure goleta enterprise

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    2 years ago

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    6 years ago

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    8 years ago

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    10 years ago

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    12 years ago

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    13 years ago

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    7 years ago

    Great service, great car, was very happy with my rental experience. I will be renting from here again.

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    10 years ago

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    11 years ago

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    14 years ago

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    5 years ago

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    Page 1 of 2

    Ask the Community - Enterprise Rent-A-Car

    Review Highlights - Enterprise Rent-A-Car

    The employees were super helpful and even drove us back to our place after we returned the car.

    Mentioned in 6 reviews

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    National Car Rental

    National Car Rental

    3.3(19 reviews)
    0.8 mi

    Amazing service, always. Thank you Elle and Helen for your professional and kind service !read more

    Waiting for a clean four door car to replace the Alamo car we picked up in St. George, UT, last…read moreMonday afternoon. This morning we could not start the car, and roadside assistance said it would be a long time before someone could help us in Oxnard (Sunday and Boxing Day), but if someone could jump it (cousin did this- short walk away) we could switch it out at the nearest airport (1 hour away at Santa Barbara airport). Adrian, the gentleman at the National/Alamo desk, was pleasant and understanding. Pulled up our paperwork about rotted tire on Las Vegas rental, and roadside assistance report on dead battery. He also gave us a tool to measure the tiny crack from rock hitting the windshield of the Camry near Vegas. We need it for insurance, if we are going to get charged. Not sure. When Husband took pictures, crack was MUCH smaller than one that required insurance. The pleasant gentleman said it would be 20 minutes to clean a 4 door premium car for us. That is what we got in Vegas and St. George. Unfortunately, the bad & bald tire on the Accord required another rental in St. George, and the dead battery in their Camry got us here. At least everyone has been nice and efficient (including Eagan with roadside assistance who directed us here). Adrian checked us out in a white GMC Terrain - clean and nice. He also recommended Boat House for lunch. He made this a pleasant experience. I hope your experience will be pleasant here, too!

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    Budget Rent A Car System - LOW TIRE PRESSURE

    Budget Rent A Car System

    1.8(37 reviews)
    0.9 mi

    Truly, the worst rental experience of my entire life. We rented a car and drove it from Santa…read moreBarbara to SLO. When we reached our destination, we saw that there was a bump in the well of the tire, which could result in the tire exploding on the road. We called budget and they sent out a tow truck and put the spare on the car, and then we had to drive it to the SLO budget at the airport to exchange it. We got a new car and drove back to the hotel. The next day we saw that none of the tires on the cars had air caps. We also did not drive off-road or hit any speed bumps, but a piece of plastic was dragging on the bottom of the car. We also exchange that car at SLO. Days after this terrible experience I see they've charged me an extra $150 for insurance I did not approve, and a fuel fee because we did not return the malfunctioning cars with a full gas tank. We were more concerned with getting off of the road in these dangerous cars and returning them to the office. I called customer service and they most they would offer me is a 15% discount on the fuel fee and a 50% on the insurance I did not improve. I really think I should get 100% back because the reason we returned the car early without a full fuel tank is because it was dangerous to drive and we wanted to spend as little time on the road with it as possible. Additionally, I did not approve the insurance so I don't know why I need to pay any of it. I cannot recommend anyone use budget.

    About the worst car rental experience I have ever had…read more I rented a CAR at Santa Barbara Airport, CA on Oct 14; The flight was on time and NO one was at the rental counter; a minor irritant since I waited for 10 minutes to get service. Had a flat tire on 10/18; Budget helped with TOWING; Promised a replacement at Santa Barbara airport rental location. On 10/20 Been trying to confirm that they have a 'replacement (I have said any car is fine)' ready at Santa Barbara airport, Budget rental location, before I go there in person. Made about six phone calls to Budget Customer care; Spent over 90 minutes waiting on the line and then talking- issues not resolved. They have technical difficulties and the phone lines are sending a message to call back later. I have to go in person to the location, and hope they have a replacement. Avoid this car rental. Such a lousy service. They do not care about customer. Nor do they deserve your business.

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    Dollar Car Rental - Mechanical failure - wheel fell off. No accident or incident. They sent bill for $2900.

    Dollar Car Rental

    1.6(24 reviews)
    0.8 mi

    Negative stars. This review is specifically for Dollar Car Rental company. On my last day of the…read morecar rental, I hear a weird noise & pull into a gas station. The front driver wheel falls off the car (Refer to pictures). I was just about to pull onto the freeway onramp and if this happened then, I could've died or gotten severely hurt and caused a major pile up. There was no accident or incident. A complete mechanical failure. They send a claim a few weeks later asking for payment of $2900. When I disputed it, they said it's not a mechanical failure when there is damage to the fender. I have video and photo of the fender without a scratch. WTF?! PSA: Do not rent with Dollar, Thrifty, or Hertz. They do not maintain their cars and they will try to stick you with the bill.

    Dishonest. Stealthy. Duplicitous. That sums up my experience with Dollar Car Rental…read more They double charged me for my rental and slipped in extra costs I never agreed to. When I tried to resolve it, their customer service was unhelpful and dismissive. It's clear this company operates with shady practices, prioritizing squeezing extra money out of customers over transparency or integrity. I've rented cars all over the world and have never had an experience this bad. If you value honesty and fair dealing, look elsewhere. Dollar Car Rental cannot be trusted.

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    Dollar Car Rental - Mechanical failure - wheel fell off. No accident or incident. They sent bill for $2900.

    Mechanical failure - wheel fell off. No accident or incident. They sent bill for $2900.

    Dollar Car Rental - Mechanical failure - wheel fell off. No accident or incident. They sent bill for $2900.

    Mechanical failure - wheel fell off. No accident or incident. They sent bill for $2900.

    Dollar Car Rental - Mechanical failure - wheel fell off. No accident or incident. They sent bill for $2900.

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    Mechanical failure - wheel fell off. No accident or incident. They sent bill for $2900.

    Budget Car and Truck Rental - "We can't inspect every car that comes through."

    Budget Car and Truck Rental

    1.7(19 reviews)
    0.9 mi

    We needed to go from New England to Ojai, CA and flew into Santa Barbara for the shorter drive. We…read morebooked a car online to pickup at the airport. The flight got in around 10-11pm PDT. My wife double checked that we could get a late pickup and was assured that, of course, she could get a late pickup. On arrival, we found no one at the Budget counter. The other rental companies said Budget *never* did late pickups. We called the toll free number and they confirmed that, no, they didn't do late pickups. Weird My wife went by in the morning to get the car. When she looked at the bill is was DOUBLE the price quoted. The guy at the counter mumbled something about how the terms of the contract had changed and that accounted for increased price. "We couldn't pick UP the car to begin with," she told him. Only then did he correct the price. She brought the car back to the hotel and complained about the steering. I went out and looked at the car. This is what the driver's side front tire looked like. See that not insignificant gash in it? That's a big no. Plus (and it may just be me) but the tire look fairly close to bald. We took it back and exchanged it for a new car. I showed him the photo of the gashed tire. "Well," he said gruffly, "we can't really inspect EVERY car that comes through." Really? Even at major airports, when I've rented a car I've had to do a walk around with the agent. But, heck, why should they have to insure the cars are safe to drive? They did give us a different car. "It's in spot #14." Naturally, there WAS no car in spot #14. So BACK to the counter. "Oh. It's around there. It's a Crown. Just hit the alarm button until you hear it." We finally found it. I walked back to the desk and dropped the key to the previous car on the counter and walked away. "Hey!," he called out, "is the tank full??" Let's recap - we drove the car from the hotel and back to Budget. It took about 7mins. So, yes, the goddamn tank was full. More, importantly, you gave us a crap car which you tried to inflate the price on, had to give us a newer, better car...and you're concerned about a full tank?? You had several screw ups already. Let it go, you idiot. Of course, when the bill came through it was wrong.

    Guy with glasses genuinely the worst human being i've ever met. incredibly rude to not only me but…read morealso the other customers trying to receive their rentals. i have no idea why he's still employed, people like him make life not worth living.

    Alamo Rent A Car

    Alamo Rent A Car

    2.4(19 reviews)
    0.7 mi

    I had a deeply frustrating experience with Alamo rental car this past weekend. Upon picking up our…read morevehicle (later on Friday afternoon), I offered to do an inspection with the representative when picking up our vehicle and was told that it wasn't necessary - a mistake I won't make again. The following morning - we'd hardly driven the car except from the rental location to the hotel - I noticed an air pressure bubble on the tire. Because we were really only using the car that Saturday I wasn't super worried, but our flight left on Sunday morning around 5 am and a 3:30 airport trip with the potential for a busted tire wasn't a risk I wanted to take. I called Alamo immediately upon noticing it and was told it was an "easy fix" by taking it to Jiffy Lube. The Jiffy Lube team tried to warn me that I'd been mislead by the agency, but unfortunately I didn't listen to them... two hours later and multiple phone calls to the rental agency and the "corporate" agents STILL hadn't approved the tire fix, we were still sitting at Jiffy Lube waiting on updates, and our plans for the day had been significantly delayed. Finally, the airport agent offered that we bring the car back to the airport and we could swap cars out. We took her up on the offer and returned to the airport for a car swap. At this point, I called customer service to let them know of the delays and the rep we spoke to was very kind but couldn't do anything helpful. She did suggest that we call following the contract to request a refund. I did so this week, and was told the issue would be escalated and I would receive a call back within two days. Three days later I still hadn't received a call back and called the agency myself, when I was informed that the issue had never been escalated but the customer service rep offered me a small amount of money back, which I accepted. My largest frustrations: - I suspect this car was not properly inspected and should not have been given to us with the tire in the state it was - the suggestion I was given to fix the problem seriously deterred our plans for the day, incredibly frustrating and it was my birthday with many plans. Time we can't get back! - the issue not being escalated after I was told it would be left me wondering if Alamo was hoping the issue would simply be dropped, and that is absolutely unacceptable. Also, I was offered the partial reimbursement by the CS rep directly when I called a 3rd time. Why could this not have been offered from the first? What I appreciate: - while some did not do their jobs, all the customer service reps I spoke with were kind and professional on the phone. - I returned the first vehicle without filling it up with gas (probably not even a quarter gallon was used, but still) and the manager on duty (Ammi, I believe) agreed to not charge me. I'm greatly appreciative of that. - I did receive a refund after my final call to customer service. These appreciations are what impacted me leaving three stars rather than two.

    Had a reservation at Hertz and they were closed leaving me and a few other customers stranded…read more Thankfully Alamo right next door was open with friendly agents who helped get set up with a new car quickly. Thank you!

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    Enterprise Rent-A-Car - carrental - Updated May 2026

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