I had the best experience with Jake, one of the managers there! He was so professional, helpful and…read morekind. I would highly recommend this Hertz Rental location. The car was clean and had absolutely no issues with the SUV.

BAIT & SWITCH PRICING! I reserved a car in early August for an early October Saturday pickup at…read moreBoston Logan. The weekly base rate was $306 and with taxes/fees it came to $455.61. When I went online today to update my credit card, the amount was A THOUSAND DOLLARS MORE at $1,429.35! I've spent 3 hours online and on the phone, and no one is willing to adjust my rate back to the original, even though I have the confirmation email. They just keep saying, "That's what's in the computer" and cannot guarantee it will be resolved in my favor upon pickup. I feel like they are holding me hostage - and not for just a few bucks. IT'S A THOUSAND DOLLARS MORE. Totally inexcusable, and even after speaking with two supervisors it is not resolved. I will be traveling a lot for work in my new role, but I will NEVER EVER EVER again rent from Hertz.

Extremely Disappointed - $450 "Detailing" Fee for Normal Use…read more We've rented from Budget for years during our annual trip to Fort Myers and have never had an issue--until now. This year, we returned our rental in the same condition as always: clean, aside from a small amount of sand from a quick stop at the beach with our kids. At drop-off, the attendant inspected the vehicle, said everything looked good, and wished us a pleasant flight. A few days later, we were hit with a shocking $450 detailing fee. This feels like nothing more than a revenue grab and a huge departure from the consistent, reasonable service we've come to expect. There was no damage and no excessive mess--just typical, minor use you'd expect from a beach destination. Because of this surprise charge and the inconsistency in how customers are treated, we will not be renting from Budget again. There are plenty of other companies who value repeat customers and transparency. Budget clearly no longer does.

Under new ownership. I rented a one way rental last seek and Was very impressed , the new owner as…read morea nice young family man and it looked like he was working very hard to make his business a success. I will be back!!

Hertz customer service is incompetent. They are incapable of generating a receipt that shows how…read moremuch was paid and refunded on a car rental transaction. I returned the car early and received a very partial reimbursement. At least 10 email transactions with customer service proved worthless. Their outsourced customer service agents are untrained and incompetent. Evidence (the last email transaction of several...": "Dear R___________, Thank you for contacting us. I appreciate the opportunity to review your concerns. I hope this email finds you well. We appreciate the opportunity to address your concerns. Our records confirm that your refund was processed on May 6. We recommend checking with your bank for further details regarding its status. Thank you for your continued trust in Hertz and for being a valued Gold member. Yours sincerely, Ceje M. Hertz Customer Services https://www.hertz.com"

Made reservations in March for a vehicle at Hertz. Went to pick up the vehicle at the reserved date…read moreand time only to find out that they don't have the vehicle there yet, someone was to return it by noon. It's 9am. They suggested i call "customer service" to see about picking up the vehicle at a different location. That rep, wish i got his name, said that i could get it from the airport, 30 minutes away, for the same price. He said i had 24 hours to pick up the vehicle and at that point if not picked, my reservation would be lost. I go straight there because i need to get on the road, at this point, I'm already behind my planned schedule. I get to the airport, they can't find that my reservation was changed to their location and they can't book another reservation under my name since i still had one at the original location AND they don't even have the vehicle i needed. I called customer service back and spoke with Nina, i explained everything to her, she placed me on hold saying Northridge has the vehicle. I asked her how am i to trust that, that's the case, yall just sent me on a wild goose chase, so i asked her to call them and confirm. She said they aren't allowed to do that and that she could make the reservation for me. I requested her sup cuz ain't no way in hell yall can't contact them and verify they have the vehicle, yall just told me to come to the airport and it's not here. She puts me on hold and comes back saying her sup authorized her to call them, she called and they do have the vehicle and the price is now $100+ more. Girllllllllll bye, yall got me running around like crazy when i did what i was supposed to do. Requeted her sup, blah blah blah my sup will say the same, ok, give me the sup. I speak with Tim #1425316, allegedly, says he can't change the price. I requested his sup, he doesn't have one. He just places me on "hold" no music no nothing so i already know this dude just muted the dang phone. He gets back on talking about thanks for holding, pissing me off even more cuz no he didn't have me on hold, you muted the phone. He says his sup isn't taking calls and to try again in 30 minutes. At this point, I've been on the phone with yall 1 hour, i can and will hold for that sup. He says i can't and hangs up..... Where the F is the customer service? Why are we continuing to outsource these companies. Where's the compensation for NOT holding up to your end of the contract? Oh but God forbid i cancel on yall at the last minute. What do you have to say Hertz? Is this how you all treat customers?

The most horrible company to work with... I'm a gold member for 5 years and i do recommend to do…read moreyourself a favor and safe your time and definitely your money ...

I tried to resolve my issue with Hertz with the below message. I would not use this company for…read moreanything! Reference Case #11124604 I am writing to inquire into the status of this reference case. The practices exhibited by Hertz on these two transactions are not professional and should not be allowed. My story started with Rental #104320860. This was picked up on June 21 at 9:03 AM in the Gladstone HLE location. The car was a Nissan Rogue 2018. The estimated charge was to be $484.46 for a rental through June 28 at 9:00 AM returned to the same location. On June 25, the car blew a tire in Tucson, Arizona. I called the emergency roadside assistance from Hertz and proceeded to sit on hold for 90+ minutes. During that time I googled how to change the time, mostly finding the jack, and changed the tire. I also call Hertz on another line to ensure you had a comparable car at the airport location so I could being the car there to continue my trip. At this point, note that I was on the side of a highway in 110 degree temps with my wife, and two small children in the car. Luckily I had enough gas to keep the car running to keep them cool. Once I got to the Tucson Airport Hertz location, I pulled in and let them know of the flat and the change of tire. They noted it and sent me to the counter. I went in there and they provided me a comparable car. They indicated to make this work they needed to close the first contract and open a new contract for the new car. Not knowing any better I was fine with what ever they needed to do to provide me a working vehicle. This is where the deceptive practices really ramped up, it was bad enough that you don't staff your emergency roadside number enough to take a call in a reasonable period, but at the same time your reservation line picks up immediately. However, you must incent your agents to screw over the customers. So remember, the first contract was estimated at $484.46 for seven days, costing me $69.21 per day. That contract was closed early, as 'required' by your company to get me a working vehicle to finish my trip. This changed the actual cost of the contract to $569.78 for four days, costing me $142.45 per day. The second contract was then executed for three days at an estimated charge of $554.21 costing me $184.74 per day. So the total cost of the seven days of rental went from $484.46 to $1,123.99, thus an increase of $639.53 and the added stress of not being able to get roadside assistance. Closing this out I go to your customer service/billing department to help me resolve this to get it back to the agreed upon price, they proceed to tell me that I shouldn't have done a different contract, should have just changed the car out. Since I did that they couldn't do anything for me and had to route it to customer relations at corporate that has no phone number just an email address. I am looking for the status of this, and if this is not being resolved I would like to know the address that I can provide a copy of my formal compliant that I will be filing with the Attorney General of Arizona, Missouri, and Florida, as well as the same compliant will be provided to the better business bureau and posted to every social media provider and rating site that is available to me. A corporation should not be allowed to treat a consumer in this way and I intend to make it my personal mission to ensure that you make this right or answer for it to all groups that I can file with to investigate you on it.

After waiting 5 hours the Hertz rep did show up at the Hyatt Coconut Point and offered a 50%…read morereduction in rental rate for the delay and mistakes made in my reservation. I appreciate the gesture and accepted the offer. Bottom line is they accepted fault and made good on the rental. I do have to give credit to the Hertz rep who personally showed up at the Hyatt on Monday the 27th of October he made everything ok! He personally saved the incident and my return business! Thank you.

The Best place in Bonita/ Naples to take your car or truck . They have always kept my 16 year old…read moreJeep Wrangler going and our Mercedes Benz 300 SLK as well. Honest and fair . Peter Bonita Springs FL

This auto repair shop is excellent. They diagnose the problem tell you the options for repair and…read morefix the problems very professionally. We trust Jose with all of our vehicles even the German cars. Best shop in the area. The prices are reasonable and they never overcharge.

Everything! The car was dirty and the managers special was a Versa. They hold $500 and are in no…read morehurry to return. The shuttle is also slow with long waits!

I would not rent from this company again…read more The rental process was frustrating from start to finish. Instead of being located at the airport rental car center, this company is off-site, which meant taking an additional shuttle while all the major rental companies were conveniently located at the airport. After a long day of travel, that was an unnecessary inconvenience. When we arrived, the office was essentially a trailer, and the vehicles were noticeably lower quality than what you'd expect from the major rental agencies. Our car had dirty floor mats and existing damage that had to be documented before we could leave. The biggest issue was the payment process. I had originally reserved the vehicle through a third-party site, but because my original credit card had been stolen and replaced, they would not work with me to resolve the issue easily. I was forced to use a different credit card, which was particularly frustrating because I specifically use my American Express for the rental car insurance coverage. I ended up having to go back inside the office four separate times before everything was finally sorted out. The check engine light came on 5 minutes after we left. Overall, the combination of the off-site location, poor-quality vehicle, dirty interior, existing damage, and cumbersome check-in process made this one of the worst rental car experiences I've had. I would recommend paying a little more to rent from one of the major companies located directly at the airport. Note: the shuttle driver man was great though. Very nice.

These guys are always very friendly and helpful each time I have been there. They also always have…read morewhat I need.

We moved here mid March and pulled a UHaul trailer 19 hours straight from MS loaded down. That…read morecaused my Differential to start leaking on the rear. Turned out to be the pinion seal leaking. I added some fluid but it leaked out every day even with it sitting and not being driven. I called up and spoke with Frank. He told me to bring it on in and I made an appointment. He asked if I needed it back same day! I did not so they started in on it and when they pulled the pinion and it had suffered some grooves in it from being low on fluid. They gave me a price that I was happy with. They ordered the part and it came in the next day and I was able to pick my truck up in the afternoon. I put a price of cardboard under it just Incase but this morning not a drop! Great company and I'm happy o found my new mechanic and it's right down the road.