Paid in advance and was declined at the counter for my rental. Was told my credit score was to low…read more(it's most definitely not, I have full knowledge of my credit and had it pulled up on an app with all 3 bureaus) the gentleman didn't seem to have his wits about him. Took 30 minutes to service the gal in front of me and roughly the same to the guy after me. I ended up renting through Avis a booth down in 3 minutes flat, no credit issues. What a headache after delayed flights. Now I have to fight to get my money back in n a non-refundable car from Hertz. Awful. That guy shouldn't be doing this job if he can't properly run people's info.

Used this Wichita Falls Hertz for a business trip, recently, and have nothing but good things to…read moresay about the guys here. When I landed, they were swamped with a line of people, and (somehow) managed to get people through quickly while having the most positive attitudes. Not like the put on the smile nice, but the genuine "I love my job" nice. I was very fortunate to pick this location for an extended rental. If you're in the area and looking for a car, this is your place!

Maybe answer the phone at 9am when ur suppose to be open so I hang up after 20+ rings. Then I call…read moreback...again answer the phone instead of having an automated system put me on hold for nearly 14 minutes, then I hear "your call cannot be transferred please try your call again later" & disconnected. Let's not forget to mention the repeated automated message that goes on & on about their standard of care & exceptional service blah blah blah I have other things to do besides being put on hold for 14 minutes just to be disconnected. If u are to have "standard of care" how about let us at least be able to leave a message for someone to call back when you're not so busy!

From beginning to end, my experience with Enterprise Rent-A-Car at 6103 NW Cache Road in Lawton,…read moreOklahoma was one of the best car rental experiences I've ever had -- and that's saying a lot. Our children were visiting from Minneapolis, and we needed a vehicle that truly fit our needs. From the very first interaction, the entire staff was welcoming, professional, and genuinely helpful. There was never a moment where we felt rushed or treated like "just another customer." The team was consistently attentive and courteous throughout the entire process. I want to give special recognition to Rodney, the branch manager. To him, it may have felt like he was simply doing his job -- but to us, he went far beyond that. Rodney didn't just help us find the right vehicle; he made sure it was delivered to us, which was completely unexpected and deeply appreciated. That level of care and follow-through is rare. This is what exceptional customer service looks like. This is how people remember a business. Rodney and his team made us feel valued -- honestly, treated like celebrities -- and that kind of experience stays with you. If you're looking for a rental location where professionalism, kindness, and true customer care come together, this Enterprise branch is it. Hats off to the entire staff and especially to Rodney for setting such a high standard. We will absolutely return and confidently recommend this location to anyone without hesitation.

All though I remain steadfast on making sure to take pictures of the gas gauge . I called the next…read morebusiness day and the manager was the one that answered the phone . I had no issues with them refunding me for the incorrect charge. It was greatly appreciated.

After I returned the car and left a positive review they lied to me…read more Charged me for hail damage even though the rental car was not anywhere near the area of hail on the days April 25 and 26th in question. I checked the car for dings and saw nothing. They have toll receipts showing the car was in Texas not Lawton. Asked them if I could come back to the business and have them point out this damage. At this point they back tracked and said well it was a minor insignificant spot that may not have been when I returned the car. However they still pursued a claim against me after they said they would not. They also failed to have someone there during posted business hours when I returned the car and claimed I turned in the car hours later than I did. This enterprise location is horrible. I will never use them again. They will lie to you. You're making a terrible mistake if you use their services. Manager Ashley is a liar. Would leave a negative Star review if possible

The insurance prices are outrageous! The prices to add a…read moresecondary driver are outrageous! Would definitely recommend avoiding this location!

From the owner: Need a rental car in Chickasha, OK? Enterprise Rent-A-Car is Here For It. Whether your car is in…read morethe shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Chickasha location today.

Called them and asked if they had anything to rent for the coming weekend. I was told they did not…read moreknow. How do you not know if you have anything to rent? I was told I had to wait until the returns came back until they knew for sure if they had anything to rent. Asked if I should call back tomorrow or move on to the next rental agency and the answer was "that's fine". Lawton car rental agencies do not care about customer service and are over priced. Prepare your self before renting in this town.

I had a very pleasant experience at this Avis car rental, which could have been a very poor…read moreexperience. However, your representative there turned things around in a very good way for me as your preferred membership customer. I rented a vehicle and was upgraded to an all electric vehicle, which has no standards for car return on charging and there was no place to charge this all electric vehicle in Wichita Falls, Texas. The representative assisted in every way, possible to help me with the issue and make my stay here monthly in Wichita Falls much more convenient and rest assured. Kudos to your team at this Avia/budget location

Being a Premier member means NOTHING to Avis. Arrived to pick up our pre-paid SUV rental only to…read morebe told by the representative that they had "no "cars. Then he lied when questioned why the gentleman ahead of my husband got the last car and surprise it was the SUV. What made things worse was the lack of ownership this representative had - it was a "who cares" attitude. I deal with complaints all day long and would be FIRED if I treated the individuals I deal with in such a manner. ***you got a "1" because "0" was not an option

This was the worse car rental experience ever. First, they…read morerented out my car that I reserved claiming I was supposed to pick it up at noon. I was 30,000 ft above Oregon at noon and never , ever claimed I'd be picking it up at noon. Second, the car we were given Had mechanical issues and we had to change cars in ft, Collins , Colorado. To top it all off, they double charged our credit card and still trying to resolve that issue. You'd think if these guys rented cars everyday, They would know how to do it right. Just an all around pain and headache.