Dr. Reason Ford is incredible. During a very scary time in our family's life, he provided calm, thoughtful reassurance by clearly explaining everything we faced, all of our options and laying out a logical course of action we could all understand and prepare for. He is quite literally a life saver. Their entire staff made us feel welcome. There was and is genuine concern for all of us. Dr. Ford made us all believe again that healthcare isn't about numbers but truly caring about people and making the people, their patients, the priority. read more

Awesome experience and such a kind staff. Excellent bedside manner. He has taken care of most of my family.

DR. Ford is amazing has treated our family for years, excellent with kids as well! always through and caring.

Amazing care. My son had an ear infection that just wouldn't get any better. We finally found someone that cared enough to get to the bottom of the issue. They have a patient for life. read more

Highly recommend if you are looking for this type of care! He has taken care of my family and the experience and treatment is handled with the upmost professionalism! read more

Dr. Ford was very condescending and dismissive of my elderly mother. He was a poor listener and interrupted her every time she tried to ask a question. At one point he told her "I don't like to repeat myself so you need to listen better." My mom was in tears by the time we left. read more

I have been a client here for just over 3 years. I have moderate hearing loss. I chose this office initially as they had a combination of medical doctors and audiologists on staff in case there was a medical reason for my hearing loss. I had an initial medical exam but my hearing loss required hearing aids. From the time of my initial visit I have found the front desk staff rude and abrasive. They were very demeaning towards me when I questioned some of the costs. Also I have insurance that covers part of the cost of hearing aids up to $2500. I discussed this on my initial visit but once I got my hearing aids they demanded all the money up front even though I had insurance to cover $2500 of the cost which they were aware because they looked it up. Also once they had their money they neglected to file my insurance claim for me. When I asked about it several weeks later the response was that most people don't have coverage so they didn't think about it. Not, "I'm so sorry. We'll take care of that right away" as should have been said but just a feeble excuse. Well I talked about insurance on my visit and you even looked my coverage up so you should have known about it. It took a long time to get reimbursed because of their indifference. And once I was notified by the insurance company that they had paid the $2500 to the provider, did they send it back to me right away? No it took several calls and several weeks to get my $2500 reimbursed. And they were rude and condescending about it. Why have I stuck with them for three years you ask. Well the hearing aids were covered under warranty for 3 years and follow-up visits were established as included in the initial cost during the 3 year warranty period. Also I liked my initial audiologist very much and the care she provided so that was another reason to stay. have had several problems with my hearing aids over this 3 year period and have been back several times. They have always taken care of the problem but I always felt a little rushed like they wanted me out of there as quickly as possible. They already had my money and it seems that's the most important thing in this office. Also during the 3 year period of being a client I am now on my 3rd audiologist. Apparently they don't stick around. The 2nd audiologist I had was awful and didn't seem to know anything or help me at all other than to send my hearing aids in. The 3rd audiologist the last few times is pretty good. She checked my hearing again to see what had changed and made some adjustments on my previous visit before this last one at no charge. On my latest visit which I scheduled just prior to the warranty expiring she also has discussed some replacement options and newer features available for when I decide to replace the ones I have down the road. On this last visit the purchase terms were changed. They arbitrarily decided there will be an additional cost for cleanings and follow-up visits even during the warranty period which I was just at the very end of. If I had known that up front I would have cancelled the appointment because the only reason I scheduled that visit was to have things checked before the warranty ran out. So they backed out of that initial agreement and charged me for the visit. Well the 3 years is now up anyway so it doesn't make much difference from here going forward. My insurance will cover a new pair every 3 years but I will not be back when I need to upgrade. I'll try to find an office that cares a little more about the patient and less about the money. I could have written most of this 3 years ago but felt it would negatively affect the way I was treated during the warranty period. The only reason they got two stars was they have taken care of the problems I had with the hearing aids and 2 out of the 3 audiologists were pretty good. read more