I've been here a few times. Mainly for a sinus problem (rhinitis) that would not go away. They are very helpful, knowledgeable and the process is fairly fast. The front desk ladies are always friendly and professional. It always feels like the wait isn't too bad and once you see a doc they have you in and out fast. I've had the pleasure of scheduling a few appointments with a few different docs at this office and each one has been friendly and listened to any concerns I have. I don't really have anything bad to say about them. read more

I scheduled a consultation for my daughter regarding a tonsillectomy I expected the appointment to be informative and reassuring. I wanted us to leave with a better understanding of the procedure, what to expect, and how to confidently move forward. Unfortunately, that was not our experience. Instead, my daughter and I both left the appointment feeling defeated, afraid, and anxious about what should be a routine surgical procedure. Jessica, the PA, repeatedly used words such as "risk" and "complications" when speaking with my 18-year-old daughter, who was already nervous about having surgery. I understand that every surgical procedure has potential risks, and I absolutely believe patients should be properly informed. However, there is a significant difference between appropriately educating a patient about risks and communicating in a way that creates unnecessary fear and anxiety. At one point, I questioned Jessica about the choice of language she was using because I could see the impact it was having on my daughter. It was difficult to understand why the conversation seemed to focus so heavily on everything that could potentially go wrong rather than providing a balanced explanation of the benefits, the expected recovery, the actual likelihood of complications, and what steps would be taken to keep my daughter safe. My daughter is an 18-year-old young woman who came into this appointment already nervous. She needed information, reassurance, and an opportunity to ask questions without feeling as though she was being frightened away from a procedure she had been referred for. We understand that informed consent requires discussing risks. However, patients--especially young adults facing their first surgery--also deserve compassionate communication and reassurance. The way information is presented matters. We left the appointment with more fear and uncertainty than we had when we arrived, and that is extremely disappointing. A consultation should empower a patient to make an informed decision, not leave them feeling terrified about moving forward. I hope this feedback is taken seriously and that greater consideration is given to how surgical risks and complications are communicated to young patients. There is a way to be honest about the risks while still being compassionate, balanced, and reassuring. read more

The people here are actually so rude. Me and my boyfriend came in for him and off the walk in, nobody says hi nobody greets they immediately ask for the name. But after someone else walked in they greeted them. Not sure what the issue is with the girl who works front desk but she needs a different job if she can't show hospitality. read more

Please DO NOT GO HERE, at least in the Greenbelt office! I ignored all of the negative reviews only to realize all the bad things about this office is true. Here's a quick breakdown: 1. The office LITERALLY does not return phone calls (except when they call to charge you money for giving you test results over the phone). 2. They charge for EVERYTHING, including CALLING ABOUT RESULTS ($80 for calling about results) 3. They are unapologetic about their poor service causing over a month delay in getting desperately needed medical supplies. 4. They only care about money and use underhanded and unethical tactics to get your money. 5. Patient care, at least in my case, is not a priority at all at this office. 6. The representative of my insurance provider said that this particular provider often receives many complaints. The office manager, Teresa, apparently works remotely and cannot be called directly. Unfortunately, she never returns phone calls, even though billing and other issues are incorrect. That is not how you should conduct any business, especially when there is a major problem. Look, I don't like putting people on blast, especially in this economy, but BEWARE! They do not disclose that calling to give you results is an office visit. If you feel that this office has deceived you or grossly treated you unfairly, please contact the Maryland Board of Physicians who governs them. You can either Google Maryland Board of Physicians, or go to the following website (if Yelp allows links): https://www.mbp.state.md.us/resource_information/res_con/resource_consumer_complaints.aspx. If this review helps even one person avoid this horrible experience, it means I've done something right. To others who are still considering this office, ignore this warning and the others at your own risk. Both your mental health and wallet will be worse off. read more

This place is so ghetto! The front desk reception is trash. They look at you stupidly when you come in, instead of greeting you like normal front desk professionals should. Every time I go for an appointment they charge me extra for my copay. I wish I never would've went here. Please save yourselves... DO NOT GO! read more

If you want neglect, ENT services at ENT & Sleep Specialists in Greenbelt has the doctors for you if you want excruciating pain to continue w/out them wanting to lift a finger to help the patient. I am furious about the neglect from the Greenbelt office - I waited for a month for a referred specialist visit for excruciatingly painful ulceration under my tongue that had healed in the month of waiting for appointment but the excruciating pain persisted in glands underneath jaw, the doctor told me that since it healed, that there was nothing he could do! He didn't try to help me at all, ENT & Sleep Specialists made me feel desperate to leave and find another doctor somewhere else that would help me. He barely gave me an examination at my insistence. Never got my neck palpated, no tests done, barely got an examination, it's been two months since my visit and I'm still in pain; I had to see another doctor to find someone that cared because quite honestly, I felt like they didn't care at ENT & Sleep Specialists office, and if they do, they need to step-up, because they totally neglected me into seeing my PCP the next day and am seeing another doctor to figure out what ENT & Sleep Specialists should've done. BECAUSE OF THIS, I DO NOT RECOMMEND ENT & SLEEP SPECIALISTS IN GREENBELT, MARYLAND, it will be a waste of your time and money and you'll still be in pain, like they did to me. read more

DO NOT GO! I REPEAT, DO NOT GO! Charged for services I never received. Spoke to billing and was informed they would call me back. NEVER DID! Called every month for 4 months straight and NEVER received a call back after several promises too. I WOULD NO RECOMMEND! I see why doctors have since left this establishment. I WILL TOO! NEVER GOING BACK! read more

I have never been so mad at a clinic. This place billed me for a service I did not know about, and I tried to reach out to them almost every day for 2 weeks. The first time I was told it was an error, I reached out to insurance, couldn't solve it. I consecutively called them for almost two weeks, even going there in person with the promise that they would call me- NO ONE DID. I called the next day again, and all I got is, "We will call you back", and finally, on the 2nd day, the allergist got back to me saying that you were charged for the service because "we were mixing the treatment for 4 days". Absolutely horrible customer service! read more

Dr Patel and his team are AMAZING!! Very efficient, organized, and helpful!!! Friendly staff that are willing to go above and beyond to help their patients!! You will not waste your time visiting this office!! I have mild sleep apnea and have been struggling with the CPAP machine. Dr Patel and his team are working diligently with me in exploring all options so I can have a better quality of life!!! read more

Worst ENT you could go to - avoid! First, I was also misdiagnosed by Dr. Patel as others in the reviews were, so I had to visit another ENT. Second, he saw me for three minutes and barely gave me any attention. Third, the billing department calls me non-stop as during the patient intake they lost my referal and the want me to pay them $180 on top of the $20 copay I already pay. A year later, I'm still dealing with this office and I only wish I never went there as I wasn't help by the doctor and ended up with a large bill. read more

Most disorganized group of doctors' offices I've ever been to. If you want to get a sleep study it takes a couple doctor's visits before hand. Every time they refuse to make the next appointment at the previous appointment. They say they will call you, BUT THEY NEVER DO, not a single time. I had to call them back EVERY TIME after hearing nothing. THEN when I show up for my sleep study their credit card machine is down. Instead of letting me do my study and paying later they make me go home and come back the next day. The women felt bad and said I could come in a couple hours late the next night to make it easier on me since I'm a late sleeper. When I get there she acts as if I showed up late and cuts the sleep study two hours Short. So I only got to sleep for 6 hours. This isn't even the worst part. After a couple months of receiving my CPAP machine I realize that I don't need it. When looking up prices online I realize they charged me around 3 times the cost of the actual machine (my insurance didn't cover anything). I ask for a refund. They say yes. I returned the equipment, they give me a receipt and tell me the name of the person who will be handling my refund. It has been 4 months since I returned the equipment, 4 MONTHS, and I have not gotten my refund yet! I've talked to them multiple times about it and they're so disorganized they're still sending me bills for equipment I don't have anymore!!! read more

This place is great, the doctors are very nice and so is the staff that works there! My husband is going there for his sinus issues and they are very imformative and helpful. We have been seeing dr Kanu Patel and him and his assistant Samra are great! I would recommend them because they are really helping my husband get the treatment he needs! read more

ENT & Sleep Specialists - Waiting.. - Ear Nose & Throat Near Me - Greenbelt, Maryland

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After lots of swimming in a pool in Mexico, I developed a severe ear infection. I visited Patient First twice within a week in an attempt to get relief from the pain and heal the infection. After days had passed and I hadn't regained any hearing, I was concerned. I was able to make a same-day appointment. Once I entered the lobby, I was welcomed with a smile. I was quickly seen by the doctor who examined my ears and reviewed the medication I was taking. He vacumned my ear and requested that I schedule a follow-up in a few weeks. He also took the time to answer ALL of my questions. So overall, I found it to be a great experience. read more

This is the worst doctors office I've ever been to they are telling me they have no place with a surgery date available to operate on my daughter and have sent me to Children's hospital and the hospital looked at me like I was crazy the receptionist have attitudes and say they are sending emails and they don't the worst experience read more

The worst faculty I've ever been to. Very uneducated team and the office staff has zero sense of customer focus. Would never recommend

WORST PLACE EVER. After suffering with a gross tonsils infection for two months with out anyone being able to help I desperately set up an appointment with them. Everything was fine till the day off the appointment. I spoke to the doctor 2 mins tops never told me exactly what it was was more focused on getting me to do a sleep study. Flow was supposed to call me to set that up it's been a week haven't heard a thing. Also the prescription was never handed to me so o spoke with my pharmacy nothing was ready. I call them back to ask if they can send it over and they never did . I had to call them 3 times the same rude staff member picked up every time cutting me off and saying excuses and never fixing the problem. Finally I told them again and they wanted me to loose another day of work to pick up a prescription they should have been given me or sent out. I said no to just email it and finally was able to get it. Every time I called the phone would hang up after one ring and i had to call 8 times today just to get the email read more

We have had 2 appointments and a sleep study. We felt very welcomed by the team. PA Eileen was Awesome!! very knowledgable, friendly and explained things thoroughly. Afterwards sat with Jessica, Jessica was amazingly patient with all my questions answered each one until we were comfortable and also completed all our follow up scheduling. We are very happy with our visits to Ent, read more

I have since spoken with Jessica who was VERY helpful and apologetic for the confusion. After speaking with her, i decided to give them another chance. read more

I set up an appointment for a second opinion for an issue after researching ENT specialists in the area. I was really excited to see such great reviews for Dr. Wong. However, the day before my appointment I needed to reschedule because I got sick so I called the office. I was stuck listening to the same soundtrack for 5 minutes! It even sounded like the receptionist had picked up and put me back on hold without acknowledging I was on the line. I hung up and called back the next day. Same thing! I tried again in a couple hours, giving them the benefit of the doubt. Maybe the first time they were short staffed and the second time very busy? Then it happened a third time. I did not want to be charged for my 'missed' appointment at this point because there wasn't even the option to leave a voicemail, so I tried again in another hour. FINALLY I got through to a receptionist and informed her of how challenging it was to get in touch with the office. She did not seem phased. I told her I can't have a doctor I can't reach for days and cancelled my appointment. Fast forward a few days and I'm trying to find another ENT specialist to see. I come across the great reviews again for Dr. Wong and people in that office and I figure, OK maybe I will try ONE more time. Same thing, same soundtrack, no voicemail. And on top of that, I feel it's so irresponsible as a doctor's office that I had to write a review so people know what they are getting into. What if you had complications following surgery and couldn't reach the doctor? Unbelievable. read more

I went to visit with Dr. Wong because I have been having sinus issues for years. So he put me on steroids several times when that wasn't working he had me to go see a allergist. So I'm thinking ok he is really doing his job because no other doctor has recommended the steroids or to see an allergist. I bring him the disc of my sinus cat scan images and he recommends surgery for a deviated septum. At this point I'm all for it because I wanted relief. I go have my surgery and with my insurance I get 90 post op appointments. His office knew that and still charged me the $40 co-pay when I came the week after my surgery to have the packing, splint and stitches taken out. He requested that I come every two weeks so that he can check the surgery area and clean any clots, debris etc. from the surgery. I went to him 3 times after my surgery all in the month of March never reached my 90 day period. Mind you I had the surgery the end of February. Every visit he looked in my nose and suctioned the area then told me to use a nasal rinse and he gave me a prescription for nasal spray. So I then requested to get a copy of my full medical records every time I got an excuse after countless attempts they finally gave it to me. Then I get a bill from them saying I owe $500 from the surgery. Mind you my insurance company already paid them and my portion was ONLY to be $200. My insurance company contacted them on several occasions telling them that yet they still billed me $500. I continued to call the office to speak with the billing dept. and they kept saying they will call me back and never did. So I called back the next day the lady that answered said no one was there from the billing dept. I advised that I was not getting off the phone until I spoke with someone because they continued to say they will call me back and never do. So magically the woman from the billing dept. got on the phone and I explained my bill and that they needed to change it or I will have my insurance co get involved again. I get a call back that day and was told to only pay $200. I sent the bill over to my insurance company and was informed they told the office during the time of the surgery I have to pay $200 and NOTHING on the bill they sent matched ANYTHING the insurance company had on file and that the office was already paid for the surgery along with my 90 post op appointments which I never received because every visit they tried to charge me. Beware of this office and make sure to check your bill and investigate because they will try to take your money for services not performed. Now I am currently looking for another ENT for a 2nd opinion because I am still having issues after the surgery. read more