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English Mountain Spring Water

5.0 (3 reviews)
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2 years ago

Great customer service! I really appreciate the flexibility of delivery, but the highlight is the quality of the water.

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6 years ago

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6 years ago

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Ask the Community - English Mountain Spring Water

Crystal Springs Water

Crystal Springs Water

(19 reviews)

0 (Zero) rating. We…read morehave been a customer with Crystal Springs twice. The first time we cancelled due to lousy customer service and went with another company - who later got bought out so we went back to Crystal Springs thru Costco. They were very good for several years. We had a great delivery driver. He left and the next one would not leave the "free" thank you items listed on our account. Then he did not deliver for 3 weeks but invoiced us as if he had delivered them on the due date. He left and we got a GREAT delivery/route driver. We notified Crystal Springs and it was "Oops - Sorry" - that's it. We stayed with them because of the pricing and we got another delivery person who was great. (As of recently - he is gone also.) HOWEVER, Crystal Springs keeps raising the prices for water and it is now DOUBLE of what it was just a few years ago, and the delivery charge is now $13.99 which is ridiculous as we are/were part of a route and only 4 1/2 miles from their distribution center. I would call and ask questions about the pricing or our delivery not showing up when it was supposed to and not being notified - got nothing but platitudes - except from ONE CSR 1 time - she was great. We realized we could get distilled and purified water elsewhere for a much much lower price and no ridiculous delivery fee. So, we cancelled our service and they were scheduled to pick up our empty water bottles today 03 05 2026. THEY NEVER SHOWED UP AND NO ONE CALLED OR EMAILED US. I called and was told the pick-up was set for 03 12 2026. I told them I had a screen print FROM THEIR WEBSITE FROM MY ACCOUNT that showed 03 05 2026 as the pick-up date. I ended up speaking also with a supervisor even though the CSR was very nice. As we only live 4 1/2 miles from the distribution center my husband said he would just take the empty bottles over there - which we were told we could. The CSR suggested we call before going over - however, neither he nor the supervisor had a telephone number that they were ALLOWED to give us and there is no telephone number listed anywhere. Finally, the supervisor said she would email the warehouse manage and have him call me about dropping the bottles off. I don't know if they just no longer want residential customers, or if they just rely on new people signing up with them because they do not know any better. This is only the 2nd yelp review I have ever written. The first was a positive review for a totally unrelated type of business.

Most unreliable company I have ever dealt with. Reschedule deliveries without notice. Communication…read moreis horrible, delivery guys are great. Idiots that schedule deliveries are clueless. They should be rated a zero. Have been on time for first delivery and 5 months later have NEVER been on time.

English Mountain Spring Water - waterdelivery - Updated May 2026

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