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    Englert's Home Comfort Center

    3.0 (2 reviews)

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    Kimball International

    Kimball International

    3.0(2 reviews)
    1.9 mi

    The world's worst idea for customer service…read more We have about 25 Kimball FLIP chairs and during the last year, about a dozen of them have broken. I called Kimball customer service and inquired about what the weight capacity rating is, (because of the breaks, I assumed it was a lightweight and could only hold 150 lbs or so) and they said 273lbs. With that information, I let them know that that I think their chair might have a quality issue. They told me that I had to talk to a dealer and have the dealer tell them about the issue... they absolutely would not take the feedback from me. I told them that our dealer told us that they no longer deal with Kimball.. their reply was that they would connect me to a sales rep at a dealership near me... Wow. If I owned Kimball or was CEO, I'd be horrified if my customer service did not receive and escalate this issue. When I refurnish or open another office, I will highly recommend that we stay away from Kimball because their customer service doesn't care about safety issues in their chair. OUCH! This is about a SAFETY failure. Their chairs break and don't live up to standards and they want the consumer to jump through hoops to tell them about it--- that I would have a customer service rep, refer me to a salesman nearby to tell them of their chair safety issues. Their designs might look good but they aren't up to standards and want you to jump through hoops to tell them about it. HORRIBLE. -5 stars. Sadly, I think I they used to be great furniture builders and now reduced to irresponsible money grabbers.

    Well, this review is long over due. We owned two of the Kimball office desks for over 10 years…read more They are beautiful with classic simple lines. Pros: Great Quality Made in USA Great customer and technical service We had to move our desks but could not figure out how to take them apart (they are very well made and very heavy). So we called technical support line. We were surprised to get somebody in USA who was able to explain everything. When our call got lost, we called back to get the same person on the first ring. What a concept ... great customer service for great product made in USA. Worker was super nice explaining to us step by step what to unscrew and how to remove parts. He was really patient and took his time to make sure we got the answers we needed. They have a show room in LA 500 South Grand Avenue Biltmore Towers 24th Floor Los Angeles, CA 90071 213.892.1450 If you are looking for a new desk, look no further.

    Touch of Class - Adirondack tiers, swag and valance from Touch of Class Co. (2 sets of 36" tiers).

    Touch of Class

    1.4(168 reviews)
    5.8 mi
    $$

    Nice curtains. Got here quick. The trouble is they are the wrong size and a complete waste of $60…read morebucks. They sell them as "48 x 63 pair". I assumed I was getting 2 - 48 x 63 panels. Not so. I got 2 - 24 x 63 panels. They could easily explain that in the product description.

    I prefer to buy from catalogues that offer free shipping after paying a certain amount. Touch of…read moreClass does not offer free shipping. However, the catalog sent me a 20% off coupon which was a better deal so I took a chance and ordered something I'd been admiring. The box they sent my items in was very tall which was surprising because the items I ordered were small; less than 7 inches in height. The individual items were placed in one long piece of styrofoam. While the styrofoam did help the items arrive safely, it was messy and flakey and got all over my floor which I then had to vacuum right away. Another thing about styrofoam is that it is not biodegradable. I wish they used greener shipping materials. I believe sustainability is an important value to today's consumers. The items I ordered did look like the picture. However, the material was not as expected. I decided these wouldn't work for me so I, sadly, had to return them. I called the company to get a return label. It did not come in the box. The quote seemed high so I went to the post office to see if I could get a lower price. The post office price was exactly the same and even though the weight of the items was only a few pounds, the size of the box made it more costly to ship back which I felt could have been avoided due to the size of the individual items not being very large. It would have been a mess for me to take everything out and repackage it due to the styrofoam. I inquired why they did not have discounted labels. They said that my label was discounted. I told them their discounted label was the same price as the post office. They let me know that it was a discounted FedEx label. In my situation, the FedEx price was originally more than the USPS price. There was no option to get a discounted USPS label. Shipping is also taxed with this company so that adds on to an already high shipping cost. Also, it says on their website if you get free shipping and make a return that you then have to pay for shipping again both ways so I'm glad I had the 20% off coupon instead. There are positive things about this company which I must mention. The order did arrive in a timely manner. They were very responsive to my e-mails and calls. They also were very quick to refund my money (minus the expensive shipping costs). I felt they were honest with what their policies were and they were always polite when I called them. When it comes to catalogs online, I value low cost shipping on items and returns especially since I can't see the items in person first. I'm glad I tried this company and satisfied my curiosity but due to the high cost of returning my item, I don't think I will order from them again.

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    Englert's Home Comfort Center - furniture - Updated May 2026

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