I was a repeat customer until recently. The so-called owner was very arrogant, unprofessional, and…read moredownright nasty. He didn't like the fact that I questioned him about new charges I was told I would have to pay for looking into the original issue I brought my vehicle in for just a couple of days prior. I said to him that I had just paid almost $1700 for looking into this issue along with repairs for other services the diagnostic revealed needed to be done and I didn't understand why I had to pay again and the original issue was never resolved. I am sure the average person would question paying additional money but I guess I'm not average because it insulted him. I understand if I needed to pay additional money for parts or the labor for actually getting the issue fix, but I was asked to pay for the tech to look into the same issue I just paid him to look into a few days prior. In fact, the same day I went to pick up my car, I had to turn around before I got home and bring it back for the same issue. After immediately bringing it back the technician (Shaun who was very nice and helpful) stated he would need more time to look into it and to bring it back the next week because they are closed on weekends. Well after I brought it back on Monday of the next week, I questioned Mr. Owner, (Alex ) and he sat erect in his chair and with a raised tone of voice began to read very aggressively from the computer in front of him spewing a list of services that had been done on my car saying none of them had anything to do with what I was currently there for. He stated that he didn't appreciate my insinuating his business did something wrong and that I needed to leave! I said to him I understood what he was saying but I didn't appreciate his delivery and his business may not have a successful future if he speaks to customers in this manner. He became indignant and stated "he didn't need my business and that he had several successful businesses and as the owner he could do and say anything he wants to and there's the door you can leave !" I want Alex to know that my business/$1600 may not mean anything to him but it was a huge sacrifice for me to pay and if future customers are treated in such a way, those dollars or lack of dollars add up and customer retention can make or break a business. So now I am out of lots of money and still can't see to drive after dark because of an electrical issue causing my headlight bulbs to blow out has not been fixed. So I would think twice about taking your vehicle here or you may end up spending lots of money and then told you aren't valued as a customer and to get out of the establishment like I was told to.

Avoid these SCAM artists at all costs. I purchased a vehicle from them that the entire time the…read moreperson selling it"Zeke" talked up how the entire engine was rebuilt and done 100% correctly. We paid cash for the vehicle and it didnt even last the 30 days of the temp tag. Having moved 2 hrs out of columbia I had to wait till I could have the vehicle diagnosed and show them that the problem was from the faulty engine rebuild. Their solution to doing crappy work was to offer to fix it for another 2500$. There is no way I would pay the same person that did it wrong the first time to do it again for more money! RUN to ANY other mechanic to have your car worked on, they cant even stand behind their work

They are an honest and trustworthy garage that stands behind their work!! We will never go…read moreanywhere else!! Thank you!!

Folks, I just need to give a huge SHOUT OUT and THANK YOU to Chapman's Auto Tech off Platt Springs…read moreRd! This truly is an honest auto repair company. The VSC light, Anti-lock brake light, Power-steering light and word BRAKE showed up on my dashboard 3 weeks ago, so I took my Toyota to the dealership Midlands Toyota on Killian so they could tell me what was going on. After charging me $167 to run the diagnostic test, they told me that the Brake Master Cylinder and brake booster pump assembly needed replacing to the tune of $4,400. I asked the representative if this was covered under recall or warranty. He said no. I called later that same day to Midlands Toyota to ask the same question in hopes of getting another representative who would actually look. I was told no--it wasn't covered and that I'd have to come out of pocket for the cost. I called a family friend and mechanic and he recommended Chapman's Auto Tech. I went over there and talked to Mike. I showed him the diagnostic from the dealership and asked what would they charge me to replace these parts. He gave me a lower estimate for the total job. Not only that, Mike and Robert (the owner) told me that they have a year warranty on parts AND labor. I left my car with Chapman's Auto Tech. While waiting for the parts to come in, I got a call back from Chapman's. Robert asked me if I was sitting down. He told me that Mike took the time to do some digging and made phone calls to Toyota. Sure enough, the whole job WAS COVERED under the warranty. He found it written plain as day in the Customer Support Program. It seems to me that someone at Midlands just wanted to skim $4000+ from me instead of doing their job and honoring their own Customer Support Program. Chapman's Auto Tech could have done the same, but these guys actually mean what they say when it comes to customer satisfaction and being an honest business. Chapman's has been in business over 32 years. Seriously, if you have car troubles in the Columbia Midlands area, try Chapman's Auto Tech first. They really are good guys. It is refreshing to know there are still honest auto repair companies out there!

First time I took my car here was just for an oil change and tire rotation. I checked my oil the…read morenext morning and it was below the L line. I was hoping it was an honest accident, so I tried them a second time for AC service and oil change. I made an appointment and dropped my car off first thing in the morning- didn't hear from them all day until I called before they closed and they told me they FORGOT about my car and would do it the next day. Oh, and my car had no oil in it again after they changed it.

Great shop, gave me a reasonable quote, told me it didn't need to be done right away, and didn't…read moreover recommend other service. I will be going to them for my Toyota needs for the foreseeable future. Everybody that helped me was great to work with.

This team is fantastic. Always helpful, always honest. They can figure it out and they can fix it.read more

Complete waste of a building. This building should've been…read morea place that actually serves a purpose. They don't deserve one star! Needless to say the "employees" inside are just as much a waste. That's honestly !

I count on them for all my family's auto repair and tire needs! They always take good care of us.read more

Couldn't recommend the team over at Whetzel's more highly. I've been coming here for years now and…read moream always treated like a valued customer even over the smallest car repairs. Prompt friendly service and charge a fair price for the work they do. Will be back

Honest and reliable mechanic. Peter was immensely helpful when I needed emergency repairs. He…read morecharged a fair price and was extremely helpful every step of the way. Thank You Peter!

After 60 years owning cars, Peter and his staff have amazed me! Great work ethics, quick, spot-on…read morediagnostis and repair and best value! Thanks guys!!

Everything was great from start to finish! I was given two estimates with options for the new tires…read moreI needed, annd was anble to come in next day to get them put on, once I approved the estimate. I arrived for my appointment and they started on time and finished more quickly than they had predicted when I made the appointment. Waiting room was clean and comfortable, I even got a delicious coffee while I waited and worked on their free WiFi

I have been taking my Corolla here since Jan 2024. I really love them! I believe them to be…read morehonest. They have always gotten my vehicle back to me when promised. The inspection reports they send to my phone are always clear and have photos to show me what they're talking about. I have taken my car here for oil changes, tire rotations, flat tires, problems with the fuel tank vapor line (mice chewed a hole in it), new tire pressure sensors (my car has over 240K miles on it), cooling system service, new brakes, and gotten the A/C fixed. I have never felt that they were ripping me off. They've never tried to get me to have something done that I really didn't need. I am very happy with them. Highly recommend.

I needed to find a place in or near Columbia to get the oil changed on my gently used ( 2012 192k )…read morePrius V. I found Turnage Auto Care through Yelp and made the appointment right through the Yelp app. Tyler messaged me and set everything up. Aaron greeted me right as I arrived and got the process started. While changing the oil they inspected my car and found a few issues with the tires I mostly knew about. He offered to send a quote to replace one or all tires & TPMS sensors ( which my 13 yr old car was needing ) I liked that they quote through a text link so you can see the cost and everything associated with the repair. You can decline the service or accept it. We talked about tires and sensors and ultimately decided to go with a better tire than quoted. They priced the cost and labor very competitively and I approved the service. There was no pressure at all during this transaction. Just information and options. I definitely was happy to find Turnage Auto Care, Tyler and Aaron. I'll be bringing both of my Hybrids to them from now on!

Best place I know of in the Lexington area to get your vehicle serviced. Tyler at the service desk…read moreis on top of the game on professionalism . Anthony one of the mechanics is both knowledgeable and professional. My AC service went through accurate troubleshooting and service. There aren't many honest auto reputable auto service centers around but this is certainly one of them.