These guys are great! Very professional and really know their stuff. Clay and Nick did a great job…read moretaking care of me when my Echo Shred n Vac machine quit working right after they had adjusted it for altitude, purely by coincidence and not as a result of the adjustment they made. Normally, I would have had to wait at the back of the work ticket list to get my machine looked at and repaired. But they said they would take care of it right away. They diagnosed it having a bad coil and replaced it by the next day under warranty. Super grateful for they way they went out of their way to get me back in business so quickly.

Couldn't recommend this place more. I had a bad repair experience with another dealer regarding my…read morepressure washer and they went above and beyond to make sure I was taken care of. They didn't even charge me for all of the work! Entire front staff was incredibly kind as well.

These guys are great! Old school, just how I like it. They don't put on aires, keep things simple…read moreand honest. I can tell they like their place and enjoy working there. It reminds of the shop owners I grew up with in the 70s.

Dropped off weed eater. Was called and told it was ready. When I showed up, I was told an anvil…read morefell on it, but I could have a used one of the same model that they had for 50 bucks and my crushed one back for parts. I guess I could've lived with it, but of course when I went to use the one they sold me the string started snapping immediately. That's when I realized it wasn't even the same model head and it was old cheap cord. They didn't even clean up the used model they gave me. Mind you mine was brand new without any grass buildup on it or anything . At the very least, they could've put the brand new head (that they handed me back in the bag) back on the used one they sold me. Just feel like I could've been treated better. Being a first-time customer it left a bad taste and I won't be back.

This is an update to my original post-…read more Original post- I was raised that if you break something, you replace it, and I live by that motto, but Bill's Rental are charging me for routine maintenance that should be done on their equipment and telling me that I damaged their equipment. I rented a 6x12, dual axle trailer with a max capacity of 4,000 lbs. I used the trailer for a roll of artificial turf that was 500 lbs. (see picture). After I return the trailer I was told that I caused damage. They send me pictures of a rusted and broken shackle strap (see picture). Anyone that knows trailers will tell you that these need to be replaced for routine maintenance or need replaced if someone puts too much weight in the trailer. The damage waiver that we pay covers routine maintenance and wear and tear but they are claiming that I caused the damage. There is no other damage to the trailer. I'm questioning this extra bill of $430 that they are hitting me with and Brian (downtown store manager) tells me they are going to send me to collections and that I won't be able to rent from them again. That's where I stand now. Still trying to resolve this issue I called back to talk to someone higher than the manager and I'm waiting to hear back from Hunter. Update- After multiple calls to try and resolve this, I get a call from Brian. He said that it was determined that the damage was due to wear and tear and that I do not owe them anything, and that I can rent from them again. While I am relieved that I do not have to deal with collections, I am still not satisfied with the way they handled this situation. They were quick to place blame and were quick to say they were sending me to collections by me just questioning these extra charges. There was no apology offered for the misunderstanding. Oh well, this was just a lesson about where to take my business in the future.

I called Bill's after receiving a recommendation for this location on Nextdoor. They were helpful,…read moreprompt, and had the extra gas and trimmer wire ready for us when we arrived. Thank you for your excellent customer service. We will be happy to be repeat customers!!

Yes I brought my swing arm in and he patched up the welding on it and the skid plate. Thanks…read moreAgain. Great welding beads. Really appreciate this guy.

Quick turn around for aluminum TIG on a transmission bell housing. Rating is purely based off price…read moreand speed of service. Quality seems solid, although I won't truly know until stomping the pedal when this trans is bolted in.

Ray is the guy you'll want to fix your riding mower. He brought his skills and everything he needed…read morefor the job to us. We no longer have to figure out how to get this thing to a shop, wait forever for a fix, and then rinse/repeat in getting it back home. Our mower's blades had stopped spinning. We thought we'd need an expensive part replacement, but Ray found it was the wiring, and an easy fix. There is no question who to call if you're in the area and need an in-home riding mower repair.

Ray does a great job. Did a tune-up on my 16 year old Cub Cadet riding lawnmower and it runs…read moresmooth like new! Great to have a mobile business fixing small engine machines in Monument, CO.

Ryan is very knowledgeable. He diagnosed my snow blower problem over the phone and repaired it just…read moreas we agreed. In addition to the initial problem he also did some minor work that would have been required later on which saved me another visit. The price charged was very competitive. I recommend this business.

Ryan is definitely on top of his game! Called him about a lawn mover drive issue and he had it up…read moreand running quicker than greased lightning! He said he'd tackle it as quickly as he could and he delivered. He made the repairs and cleaned it up so that it looked like it did the day I bought it. It's really nice to have a "crackerjack" small engine repairman in the neighborhood.

Steve and team are incredible, save your time and the hassle of going to a big box store for your…read moreequipment. Best dealership in the Springs! Competitive pricing and better customer service!

Truly blown away. Customer service is out if this world. Everyone in the shop was so outstandingly…read morehelpful and knowledgeable. Great experience. Highly, highly recommend stopping by to see how they can help you with your equipment. I went in to ask about lawn mowers. Thank you Tom and team!

These guys fixed our garage fridge a couple years ago, and it was a great experience. I was glad I…read morehave someone to call about my washing machine that is making noises. But this experience has been the opposite. Not with the technician, but the office. I was trying to ask for a price breakdown of the repair job and no one can give me a straight answer. One quote from the tech, that he didn't write down, so I called the office to get it on paper so we could make a decision about whether to fix the machine or get a new one. Got two different emails with lists of parts and prices, but they don't give a total repair cost. And when I add them up, the totals are different. I called the office for clarification and verbally got another different total from a guy who didn't seem to even know what I was asking. This obviously is confusing to me that all the repair estimates are different so I try to call to get clarification. I've probably called 5-6 times over a period of two weeks can can't get a straight answer from the people how pick up the phone, nor can I get a call back from the manager to explain the quotes. I really hope you don't have the same experience as we had. Very disappointed. I just want my washer fixed. Hoping to update this review if they actually call me back and fix the machine.

Answered phone, always a good sign. Told them my problem, they gave me a few answers. Made…read moreappointment, showed up on time, diagnosed potential problem, offered estimate. Simple things make me happy, people who work with integrity even better. Cameron and his brother are truly amazing in today's contractors environment. Highly recommended for all electrical work.