I rarely leave reviews, but my experience with Enercare has been so disappointing that I feel compelled to warn others. The customer service is virtually non-existent. Every time I call, I'm stuck on hold for an unreasonable amount of time. And when I finally get through--no follow-up, no resolution. I emailed them and filled out their online form months ago to notify them about my move-in and to take over a rental unit with the intention of paying it out. Not only did I receive no confirmation, but I've had zero response since. Multiple follow-ups have gone unanswered. It's as if they've ghosted me almost entirely. If you're considering Enercare, think twice. Communication is the bare minimum for any service provider, and Enercare has failed spectacularly in that regard. read more

This is to indicate that I have had to deal with inner care customer service for three separate and different concerns. Their Canadian based technicians have been amazing but their offshore call centre failed constantly after a long wait times and being put on hold they still couldn't get it right. There is no way to avoid the call centre people to directly talk to Enercare people If you have other options, go elsewhere read more

Schedule appointment for them to pick up an old/expired water heater that hasn't been working for months. Even though it is being recycled, they would not allow me to cancel the contract until they retrieve the heater. The appointment was scheduled from 8am to 12pm and while I called several times to confirm, they still aren't here at close to 1pm. A 4 hour window is bad enough. To not be able to make that is absolutely pathetic. Steer clear of this company. read more

Enercare contacted me to inspect my rented water heater as billing was going to transfer from Enbridge Technician arrived on time . When I asked about the company he worked for he pointed to his logo hat. Seriously. Inspection took less than 3 minutes and involved shining his flashlight on the water heater. When I asked how I could contact the company about a replacement he had no business card but not to worry as he said I could look it up! On the upside it helped me with my decision to no longer rent from this company. Yikes! Teach your personnel basic manners. read more

I'd give them a zero if I could. Dont know the buy-out number for my water softener at 12 months (BS) and everytime I try to create my acct it states unable to process right now. So I guess they dont want a payment? read more

The one star goes to the work of the Technician. I wish I can assign a 0 star to customer service at Enercare. Terrible communication between the people booking a service and the actual dispatchers. I had water leaking in my basement and they told me that the earliest available appointment was 5 days away. This meant that I would have no hot water and worry about a water leak for 5 days. When the issue was fixed, the same problem happened two more times. In total, I was without water for 9 days, and had to deal with a leak coming from the machine itself. Only after the third visit, I was told that the machine would be replaced. So then I yet had another appointment that I had to make time for. I then requested a credit for the damage done to my basement floor. All that the company was able to do is to give me an $80 credit. When I refused that amount they said that they will escalate my concerns upwards and get back to me within 2 weeks. It has been a month and nobody contacted me. I will be reaching out again to this useless company to fight for the right compensation. read more

I have the 3 in 1 heating, cooling, and plumbing. I have called them a lot for clogged toilets, sinks etc.. The service is fast and I do not have to worry about getting harmful chemicals for my drains. When the technicians do come over they are friendly and polite. I found it is well worth the money to get the plumbing protection as well. I wish they had more available appointments on the weekends but those are booked fast. read more

DO NOT SIGN UP FOR THE HEATING PROTECTION PLAN! First of all, if you are planning on getting low quality furnace, A/C unit, etc then sign up for it but for those who have quality units there is no point. Plan Cost $23.99/mth Contract Term: 1 year with auto renewal What I'm pissed about is that the service center does not have a record of me requesting of cancelling my service. I asked them since 2013, how many service calls did I request? It was 2 but for 2013 when I knew I had the plan, after that I did not request anymore service checks for my units because I was under the assumption that I had the plan cancelled. The agent reminded me that if you wanted to cancel today (Aug 2016) then you would have to pay for the remaining months of your contract. That is where I got pissed because why would I renew my services? This is just another sleezy way of doing business because the agent told me that it was in my Terms and Conditions where it states that without any notice of cancellation, my service would auto renew for another year. It's a freaking Monopoly why even have contracts? To sum things up, from a common sense point of view. Enercare Management - If you are reading this you can put 2 and 2 together by seeing that why a customer like myself did not book any service check on my units knowing that I had the plan AND that I've been paying extra for someone else to service my units? read more

To whom it may concern: On 17th February 2018, I signed an agreement in my home to rent a (Furnace and AC) from Enercare: Furnace - Brand - Carrier / 59TN6A06CVI7 and AC - Brand - Carrier / 24AAA524A003), at $10,400.00. Today, I want to cancel that agreement. I hereby exercise my right to cancel the agreement as a result of unfair business practice(s)as described in the Consumer Protection Act, 2002. We felt that we were forced to sign this contract under false pretense stating that our house was at risk of having a carbon monoxide leak. We also felt that the consultant sent to our house was intoxicated as his words were slurring and the numbers mentioned (70% reduction on the bill) was not visible on our bills on the following months. I reported this immediately to Ken, but I was asked to wait to see changes repeatedly. On the day of the installation, the consultant called to inform us that the rental rate of $67.00 (furnace) + 67.00 (AC) would change to $69.00 + $69.00 as there was a calculation error and for this mistake will throw in a free duct cleaning. I moved to this house in July 2017 and had the ducts cleaned prior to move in. So, I checked with the installation staff at the same time to inquire about the duct status and they confirmed that they are perfect. So, I conveyed the same to the consultant and told him that I don't need a duct cleaning done and he reluctantly agreed to change the rates back to $67.00 + $67.00. Enercare tried to cheat me prior to this too, by claiming to own and service my hot water tank and sold me maintenance plans under false pretense when the hot water tank was owned and serviced by Sunwave. I had to fight for this with Enercare for 2-3 months but Enercare refused to take the maintenance plans off my bill. I feel that I am in a very unfortunate position as a first time home buyer when companies like Enercare take advantage of us. Just because we bought a house, it doesn't mean that we won the lottery. I have called Enercare on numerous times and asked them to please remove these, but they have bluntly said NO. I last called them on 3rd May 2018 and spoke to Katherine from the customer service (loyalty) department and then to her floor supervisor Tara. They took down all my info and said someone from the area will call within 48 hours, but I have not received any calls or visits from anyone The product doesn't give the efficiency and bill reduction promised at the sales pitch and I am not interested in continuing to pay for a new furnace and air condition unit for same results. Also, the technician who came in for the routine maintenance on 02/08/2018 stated to my wife that we are close to being at risk of a Carbon Monoxide alert. We found this to be not true now. I wonder why we were asked to change our equipment when you have graded Efficiency = High? (10-02-2018) I would have returned this product earlier but was not able to do so as it was the middle of winter and I have 3 kids under 7 who would be in grave danger if I was to return the product in 10 days as per your policy. Also, I was told to keep using the product for more than 3 months to see results. Technicians from Enercare have visited my premises twice 04/09/2018 and 05/01/2018. Enercare should provide a reasonable time for its customers to provide genuine feedback on the products installed on their premises and 10 days is not ideal for us to see the efficiency of the product. On the first visit, the technician has explained to us that we will not see the numbers mentioned by Sales on our bills and we are now hooked to Evercare. The second visit was prompted by Sales Consultant (Ken Carson) promising to send a senior technician. This technician didn't do anything left my premises stating to use the furnace for 12 months to see changes in the bill. Today they tell me via legal - Enercare is not the manufacturer of the equipment and, as such, it makes no representations or warranties as to the performance of the equipment - as stated in the rental contract. Further, the EMC has confirmed that he made no such representations to you. I look forward to your immediate reply. I would really like this matter to be resolved immediately and hear from you soon about the outcome, so I can proceed with making the required changes to my premises. You can contact me at 6474497855 for any further clarifications. read more

ZERO STARS!! 1st - Needed a new hot water tank, Enercare sent a third company to install, as they took out old one they hit my wall causing all my picture frame to fall and shatter. Enercare not taking responsibility for their contractors and showed no help to get the contractor to reimburse. I have called countless time with the run around and no call back. 2nd - booked a service call waited over a month to have the person not show up. When i called to ask what happened they said it was too cold to perform the work. It was 18C and sunny. No call to cancel the appointment just didn't show up. Customer service is horrible. They do not value your business. DO NOT USE THIS COMPANY! read more

Stay away! Bought a house 8 years ago which came with older tank. Decided to resume hot water rental. 5 years later it caused a flood in the basement (which happens) so they installed new tank. Not knowing, the new tank came with a new terms (not old terms). 3 years later I call to cancel rental. I am told that I need to pay out $900 for the USED tank which includes costs for the life of the new tank. This includes unused financing and services. Total cash grab. I can buy a higher capacity tank of the same brand for $500 to $700 new and with 6 year warranty from a home building store. Makes you wonder what Enercare's wholesale price is. Enercare estimates the payout value of their tanks to be 1% to 2% depreciation per year! Anyone else knows that if you've used something for a year, your value would go down much much less than 1 or two percent (as per manager's explanation). So why am I paying so much more? I have no problem payout out something if the terms are layed out CLEARLY and fairly. However in this case I am appalled at the expense to close out my tank rental service. And I am overwhelmed by Enercare's unwillingness to really hear my viewpoint and make any efforts to close this case fairly. Truly disappointed. read more

Our 13 year old gas water heater sprang a leak at the bottom. After determining that a rental unit was the best way for us to go, we contacted Enercare. Next day, Jacob and Jeremy from Enercare arrived with a new 50 gal gas water heater and new vent pipe. They were professional, very knowledgeable and friendly. Within two hours they had installed the new unit and piping and removed the old water heater. They cleaned up after themselves and taught us the the features of the new water heater. It was a pleasure dealing with Jacob and Jeremy and I recommend them and Enercare to anyone needing a water heater. Kudos to Enercare for excellent service and staff. read more

The most terrible company I have ever had to deal with. Cancelling a water heater contract with these guys = mission impossible. We had to jump through numerous hoops to get our contract cancelled including sending Enercare our purchase of agreement on our house to a general email address. Then they proceeded to get the closing date mixed up with the date of offer, proceeding to charge us for rental fees backdated to before we even owned the home! How can their legal department make this kind of error? Each time we called we were on hold for hours at a time. Since paying nearly $1300 to cancel the water heater back in February we have continued to be billed for the rental water heater!!! We bought it out 3 months ago and they continue to bill us! We have called several times, been given reference numbers and nobody seems to communicate or know whats going on each time we call. Meanwhile we continue to be billed an extra $30+ a month for a water heater we now own!! Enercare are you listening????? Improve your customer service!!! read more