This place is terrible. Poor business practices and unprofessional. They find out someone has…read moreapplied for a mortgage loan elsewhere and they stalk and harass them to try to gain the business. The tracked down an old work number and have called over 100 times in a matter of a few days. Despite being told that this person no longer works here and that it is a business line and their constant (over 45 calls in an 8 hour period) calls are disruptive, they still keep calling. They have been told to remove the number multiple times and yet the calls continue. My next review will be sent to the BBB.

pj@centurymortgage.com There's one reason and one reason…read moreonly that I went to Century mortgage, the name is PJ. PJ Tapp helped me, not only once, but twice. When I went to buy my 1st house, I went thru 3 different lenders that I decided not to use because I couldn't understand what they was telling me about the loans. That scared me, I was thinking, I am not going to feel comfortable signing anything if I don't understand everything. Purchasing a house is huge and the last thing I want is to get tricked into signing a lot of papers that I don't understand. I was told about about PJ Tapp, so I gave her a try and I am glad that I did. She explained every little thing, she wasn't pushy or rushing things, she was very professional, had a lot of patience and returned my phone calls even when she was out of the office. There was times when she returned my calls while attending events to make sure that she got back with me. So, when it was time for me to purchase another house, I went right back to her and again everything went smooth like the first time. Words can't express how grateful I am to have run into PJ Tapp. She is 100% recommended. Nothing better than to have a smooth transaction when buying a house.

I recently closed on a home and used Statewide on a recommendation from a friend. My loan officer…read morewas Garrett. Garrett is great at his job! He helped me months in advance in preparing to purchase. The process was so smooth and I never worried about a thing. He answered all of the questions I had and I never had to wait long for a response. The staff that I interacted with was courteous and the office itself is very nice. I will be recommending anyone in the market to use Statewide!

***Edit*** I wish to update my original review. While our experience with Stephen was very…read morefrustrating, we were later contacted by Keith, the owner. He called us to discuss our experience and took the time to listen to our concerns. He was kind and understanding and provided the level of service and support we had been hoping for from the beginning. His professionalism and genuine care completely turned our experience around. How a company handles these situations says everything. We truly appreciated him reaching out to us, and in this case Keith truly made things right. We are looking to buy an investment property, and before we made the offer, we wanted to obtain a pre-qualification letter to provide the seller's realtor. Having been matched with Stephen Gray, we started the process on Monday. I would like to point out that our credit is exceptional, we have great jobs and assets. I would also like to note that our credit report wasn't supposed to be pulled at that moment, and yet... it was. Thanks for the hit - I have carefully curated my credit over the years and don't appreciate that. When my husband called on Tuesday to ask for the letter, understanding that this is *not* a pre-approval, just a pre-qual, he was met with an aggressive tone, raised voice, and scolding because I hadn't unfrozen one of the reports, and accusatory statements that we weren't giving them the information quickly enough. Our interaction was not a good one. I have a very demanding job and an invalid family member, so it was going to take me a little bit to get the information. Note, we are talking less than 48 hours. The same day, we got the pre-qual letter from another Mortgage Broker with the same information we had provided Statewide. We are puzzled at the treatment we received from Stephen, considering that we are ideal clients, have great income, and exceptional (near-perfect) credit.

RUN FAR AND FAST FROM THIS PEOPLE. If you don't have $1000 to give away. Rate holding fee and…read moreappraisal no matter if you get the loan or not. If you don't pay it goes to collection. Please go somewhere else. Never Again.

horrible as soon as I informed them I did want to refinance my home that had been paid off since…read more2006 Heather & Audrey informed credit bureau I was denied. I want this changed on my file... It is not the truth & I will not stop until they say client decided against a mortgage.. not that they denied me!!! Angela Vermillion

Bobby is fantastic. I received calls regularly throughout the process and kept up to date on all…read moreneeded to complete our loan. Above and beyond on all counts. I'm definitely using this team again.

Bobby and his team are great! Buying a home is always a challenging process, but Bobby and his team…read moremade it as easy as it could be. He called as soon as there were updates and helped us through a tricky situation that arose very close to closing. Everything went well and I'd use him and his team again.

I did a refinance on my home, I met with Stacey the mortgage consultant, she made the process very…read moreeasy and explained everything as we went along. The closing was within 30 days, and simply could not have been smoother. Stacey as well as another associate Shelly were always available when any questions arose during process. The closing went smoothly as well, and Stacey even showed up for that which I appreciated. Then 1 month after the closing I was dealing with a situation with my new Mortgage company due to a property tax re-eval I asked for. Not fully understanding what the mortgage co. was telling me, I reached back out to Stacey and Shelly and ask if they could look at the documents concerning the matter. Shelly was right on top of it and shared the problem with Stacey as well. They reviewed the documents and had questions as well so they did a 3 way call with me and the Mortgage co. I thought it was resolved after that call. Well, a few hours later Shelly called me and said that her and Stacey still felt like something was off with the Tax issue and they had actually been making phone calls and working on it long after I thought it was done. Shelly said they called my insurance company in search of an answer. Well that is where the answer and a check I was owed lies. Shelly and Stacey went above and beyond and I am so grateful for that. This Company is legit and I highly recommend them . Leann Gill

From the owner: With thirty-five years of experience, our knowledgeable team is confident that they will facilitate…read morea smooth closing in the purchasing of your new home. We spend time with our clients to ensure they understand the entire process. There are so many options when it comes to mortgage loans, and we will walk through your options from adjustable rate and fixed-rate loans to FHA or VA loans. If you are looking for an experienced mortgage company, contact our team today!

David Setters made my mortgage process incredibly easy. It's been 4 months since I bought my second…read morehome and still talk about how good of an experience I had. He's recommendations were life changing and I couldn't be happier. This was my second time purchasing a home. The first time was a nightmare, gathering all the documents I needed, high pressure time crunches, were all things that made the process regretful. I waited for that dreadful stressed out experience to happen again throughout the entire process and it never happened with David. Obtaining a home loan does not have to be a painful process. I 10/10 recommend First Fidelity Mortgage, Inc.

We recently worked with David at First Fidelity to do a refinance of our home mortgage. He went…read moreover and above and made sure that everything went as smoothly as possible. From the very start, he told me the loan rates and terms he could arrange, and he came through in the end. Very good experience overall. Anthony D.

We first use Joel on our new home purchase in 2007 in St Matthews and he was great to work with. We…read morehave since refinanced our home with him in 2010 when rates got really low and he has always delivered on what he says. I could not imagine using anyone else." Melody Glasscock

I stopped by on a week day needing immediate help with my account and to open anew account. They…read morequickly greeted me got me back to assist. The gentleman made suggestions for my accounts and was super helpful! I was in an out and problems solved in less than 15 minutes! I also love they emailed me a few weeks ago to let me know that one of my old accounts was an older account type they do not offer now. She let me know I was paying a service fee each month and made some suggestions. Wow! I didn't even ask! They called me to let me know I was being charged fees. That's service you can trust! Well done!

Yeah. I had a strange incident there a few years ago. It's was a certain vibe that you got. It…read morehasn't happened since but the they greeted the individual before me who happened to be white ( I am African American) and me appreciably different. To be fair, haven't had any strage vibes since, but I am about to deposit a rather large check, relatively speaking. It's not large for Bill Gates! Lol. For some reason, they will query you about where it came from but if it's under 10 thousand dollars ( And it's way under 10 thousand dollars! :), what do they care, if I have an account and proper ID? R.C.

I have worked with United Financial Group twice now. First when buying my house and second when…read morerefinancing my house. I worked with Steve Renfro both times and had very pleasant and smooth experiences. Steve is very responsive and clear. He helped me through all phases of the home buying process and also refinancing process. We would text and e-mail regularly, and he was very transparent about everything going on. As someone who isn't familiar with any of this stuff, it was nice to have someone who was clearly communicating with me and explaining stuff when I had questions. The rest of the staff is also great in sending things and communicating. I can't really compare this to any others, but I have been very happy with and definitely recommend UFG!

I was referred to UFG & John for my refinance and have been recommending them since. John was…read morealways quick to email me back whenever I had any questions or to give me a call to discuss/explain things. Excellent experience. I'm sure I'll go back if I need to refinance again... but in the meantime, I'll continue to refer.