Jason, Michelle and the rest of the team at Lightpoint made my home financing easy and painless…read more The bank was going to charge me thousands in closing costs and Jason explained that Lightpoint is a wholesale broker and not a retailer, so they saved me not only on closing costs but on my monthly house payment too. Excellent communication and superior customer service have me referring my family, friends and Real Estate clients to Lightpoint Mortgage. Why settle for the rest when Lightpoint is the best.

From the owner: We are a local brokerage committed to delivering the best service possible.read more

Great customer service, made the home buying process less stressful! Was there every time I had a…read morequestion he responded within minutes!

Absolutely the worst experience ever. I originally was working with an LO based in Wisconsin; in…read morethe middle of our transaction, he and his entire office chose to leave Envoy. When he left, there were 2 conditions on my file; one of which was the appraisal. We had already been pre-approved and was assured that all that was left to do was close. When my file was transferred to Louisville, it fell apart. The Loan Partner was a joke. She took days to return emails and was generally non communicative - I received the same feedback from my realtor office and the title company we were using; no one was successful in communicating with this woman. We were asked to provide information that was provided once or sometimes TWICE before. I simply began forwarding emails that the Loan Partner had already received, because apparently she was not capable of searching her inbox and/or remaining organized. FIVE business days prior to closing date, my loan was declined. Let me also say that the accepted offer was 40 days prior, so this was by no means a rush deal. I am absolutely disgusted by the lack of professionalism by Kim B and the rest of the team that our file was transferred to in Louisville. I now have greater clarity as to why my original LO left Envoy. There is something to be said about relationship banking and you will not experience that here. STEER CLEAR.

While Julie claimed to have many years of experience my experience working with her was not good at…read moreall. Specifically: 1) She overlooked lots and lots of details, from taxes to incomes and various docs. 2) She did not respond to emails/phone calls in a timely manner, especially during critical phase of our condo purchase. 3) She promised the best rate, but did not lock the rate, which caused us to not only pay .25% more, but also to lose $7000 worth of lender credit towards closing costs. 4) I had to chase her to get almost everything done. She was not on top of her stuff at all. 5) She did not explain the processes well enough nor clearly. We had so many surprises, specially during finals days leading to escrow, including escrow day. My fiancee & I had so much problems with her that this interaction ended up being the most stressful and the worst financial transaction for us. Thanks God our realtor, Justin Carrow, was a great guy and helped us through everything. Without him to deal would have fell through. Towards the final days leading up to closing, she was dropping the ball, almost sabotaging the deal, and I had to escalate and get her manager and the branch manager involved to fix issues. Sasan

Although quite experienced and garnished with many accomplishments, I was not impressed with…read moreJulie's service. I had several specific issues with Julie: 1) She proved to look over details (she misspelled my wife's name on multiple occassions, she put the wrong price down for our house, and then questioned me when i tried to correct her...she kept saying we were buying a condo which would mean a higher rate, but we were in fact buying a townhome, or PUD) 2) She said she would give us the best rate, and her "wholesale rates were better than lender rates"...that was just plain wrong. 3) She spoke down to my real estate agent. To Julie's credit, she apologized profusely, and was gracious in the end. However, I still have a sour taste in my mouth from our experience with Julie. We ended up going with a lender from BofA who gave us a better rate, and less stress.

Very disorganized and seem to make it up as they go. Lost (then surprisingly found) information…read morefaxed to them, asked for documents, then kept coming up with something else they wanted. When I finally threatened to call their corporate management they miraculously were finally able to approve our loan. Don't waste your time - find someone who really knows what they're doing.

From the owner: Specialties PrimeLending is a national mortgage lender that…read moreprovides a wide array of loan products, including fixed- and adjustable-rate mortgages, FHA and VA loans, jumbo loans, refinancing options, renovation loans and relocation programs. We offer a variety of home loan programs for a range of credit scores and with various down payment options. Since 1986, we've helped over 500,000 homeowners buy a new home, fix up a current home or refinance. If you are in the market for a home loan, we can help you make the right decisions and have a rewarding experience along the way. For us, it really is Home Loans Made Simple®. Equal Housing Lender. History PrimeLending is a national residential mortgage lender with nearly 300 locations across the U.S. and the ability to originate loans in 50 states. Offering hundreds of home loan programs to cater to a variety of needs, PrimeLending is dedicated to making the home loan process simple, clear and timely.

My husband and I highly recommend Jim Clay at People's Mortgage in St. Matthews. We have used his…read moreservices twice and couldn't be happier with the amount of money he saved us both times. The first mortgage Jim found us a great rate on a 30 year, reducing our monthly payment significantly. A couple years later when rates on 15 year mortgages were very low, he contacted us and was able to get us a rate that wasn't significantly more than our 30 year rate. We're now 9 years away from paying off our home due to Jim's diligence!

These folks are great! They helped me get a mortgage when I wasn't sure I would be able to buy a…read morehouse. They were so helpful, patient and understanding. I will recommend them to anyone that is thinking of buying a home.

Very frustrating experience. .. Some people there are nice and some are extremely fake. I've been…read morehere several times and have had no problem until today. .I walked to withdraw money and the lady just stares at the screen for what seemed like 2 minutes. Then she says my signature doesn't match and that she's never seen me before. .. she tried to say she was trying to protect my account but is that how your supposed to help someone? Then after she figured out that she was wrong, she tried to create fake small talk which pissed me off even more. I may adjust my review and ratingat some point but for now I'm feeling il like I was a criminal.

Terrible customer service. Went to two 5/3 banks today. Neither had a manager available. All we're…read moreat lunch. It was 2 p.m.

Horrible customer service. Don't bank with 5/3. Find a better bank. Lousy managers, lousy customer…read moreservice, lousy and unhelpful supervisors. No process to file a complaint.