Communication between staff and family is seriously lacking While their PT team is effective, their nursing staff contributed to the deterioration of my family member's health by creating situations conducive to skin breakdown and allowed their medical condition to deteriorate as well, simply because they weren't observant enough read more

From my grandma: Everything was excellent. PT and OT were the shining stars and nursing was excellent. The food was the best I've ever had in a hospital and I would recommend this to anyone. I am very grateful. read more

My father suffered a major stroke at the beginning of January and was transferred to Encompass Vintage after discharging from the hospital. He was there for a total of 23 days. First and foremost, the therapists and day-to-day staff that worked directly with my father were incredible. They were knowledgeable, caring, patient, and thankfully brought a breadth of knowledge. With that being said, the case manager that was assigned to my father made the entire experience a nightmare. As a family member, navigating the aftermath of a stroke is already a daunting and stressful process. Every step forward is unknown and case managers are supposed to help lighten that load and help make the transition seamless. They are the experts in "what happens next" in regards to insurance, medical equipment, aftercare plans, and any other concerns. My father's case manager did not meet with him in person or speak with him until the day of his discharge. She rarely answered or returned our calls and provided no guidance, insight, or support to help alleviate the stress and uncertainty of this life-altering event. Any information I received came from actively seeking out alternative sources, which was often time-consuming and challenging. It is appalling that she is responsible for a caseload of patients who rely on her for guidance in navigating their rehabilitation and aftercare. The lack of communication and support throughout his 23-day stay was distressing, leaving our family to search for answers and guidance that should have been provided by his case manager. This is a fundamental part of her role, and the failure to fulfill these responsibilities made an already difficult situation even more overwhelming. read more

My son needed to be in a rehabilitation hospital after brain surgery in February. We chose Encompass as it is very close to home and we had experience when another relative rehabilitated here in 2024. Everything beginning from the intake phone call asking questions in order to tailor a stay that would be perfectly in line with what my son needed after his neurosurgery. The phone call was very thorough with the intake coordinator being warm and understanding to my son's needs. Upon arrival, we were quickly greeted and escorted to his room. His team of nurses and techs immediately welcomed him and got him all accommodated very quickly. The room was clean and included everything he would need for a safe stay. We were informed of everything that would be occurring each day. Safety is a big priority here so bed alarms were a welcome feature after surgery. Each day we encountered the nurses and techs that would be assisting my son and each and every one of them were professional and kind. Physical and Occupational therapists were very knowledgeable and the exercises that were taught and performed by my son were exactly what he needed to get back to pre-surgery functionality. The therapists will hear your needs and make sure that you are working on getting better on a daily basis. As family of a patient, I was present everyday, all day so I was able to see the interactions between patients and physicians, therapists, nurses and techs. Each and every one of the team under Dr. Majeski, a physician there, was professional, courteous, caring and attentive to his needs. We thoroughly enjoyed every minute of the care received at this facility and highly recommend Encompass-Vintage for your loved ones needs. Thank you to everyone at Encompass for such a wonderful experience. read more

This place is the worst!! If we could give zero stars then that's what they would get. Our patient had terrible bed sores. Contracted pneumonia. After 2 weeks and very little improvement they wanted to discharge the patient even though the insurance had been approved for a longer stay. Case manager couldn't be bother. Nursing staff came at their convenience. One visit I was their, they dumped her back in bed after her therapy session, leaving her with her arm pinned!! The Doctor was nothing but rude. Thank goodness we found another facility. Save yourself the heartache and keep searching. read more

The care I am receiving here is exemplary! I called my nurse provider and she urged I go to the emergency room immediately. There are a lot of facilities that I could choose, I chose St. Luke's Vintage. From the moment I came in, the emergency room doctor was very attentive as immensely knowledgeable as was the nursing staff. Every Doctor who is coming to see me genuinely cares. I do wish the nursing staff would make more frequent visits though. (I just checked, they are understaffed for techs and axillary personnel.) Their attention to detail, the care and responsiveness makes this hospital a Win-Win! I felt the care they provided me very well saved my life. They sent me home with a detailed accordion packet with dividers for the tests performed, my prescriptions, educational materials. I love this hospital! Based on my experience, I would wholeheartedly recommend St. Luke's in Vintage hands down! Thank you St Luke's in Vintage staff! read more

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We have had an exception experience with this place! My 92 yo mother-in-law took a tumble & needed rehabilitation. This place came highly recommended by her doctor; but my wife, a geriatric RN, being highly protective of her mother as well as fastidious about the care she gets, was a bit more reserved. Now after 1 full week's care & 6 more days to go, I can unequivocally say, we ALL are effusive in our praise of the care Grama's received here as well as the quality & caring diligence every one of her caregivers have shown. It truly has been an exceptional experience. We're very grateful for the kindly care & consideration shown Grama, as well as the whole family, has received here. read more

If I could give a zero, I would. Waited for 4 1/2 hours after wife complained about chest pains. I kept asking for assistance. Apparently she was sick enough to wait but not sick enough to be seen. I asked for a recheck of her vitals and it was not done. We finally left. I spoke with the supervisor. He assured me the wait time for every hospital in the area was long. How could he know that? I was 1 of 4 families who left including a family with a sick baby. I saw more police and security than I saw healthcare providers. If you go here, do so at your own risk. I would go to the free clinic first. You have been warned. read more

Best place to recover at after surgery! Every single nurse and pt/ ot were amazing!!!

Visiting the Labor & Delivery wing can be a bit tricky - especially when there is no volunteer at the 2nd floor reception desk! In fact, if you encounter this don't bother calling the suggested462500 (or something like that) just go to the door that says Labor & Delivery and ring the buzzer! Otherwise, pray that the new mom, family, etc. has their cell phone on vibrate and does not wake a sleeping baby when you call - only to be told to "go to the door that says Labor & Delivery and ring the buzzer!" Otherwise, lovely environment, toddler area, plenty of seating, very clean (in all areas visited), calm and pleasant, helpful gentle nurses, kind staff, and a large parking lot! Overall great experience! read more

Last week I ended up in the emergency room for an infected gallbladder. I got there at 2 am and there was barley no one. Nevertheless, once someone came out, they got all my information in and as soon as they could they got me inside. They took care of me with extreme professionalism and kindness. They looked out after me until the surgery. I had the good fortune of getting an extraordinary surgeon. It all went great and then when they transferred me out form the E.R. To the hospital the experience was also very good. These facilities are extremely clean and nice. I had everything I needed to be comfortable after a difficult surgery. I only spend a couple of days in the hospital, but I'm very thankful for the care they gave me. I hope I don't have to ever go back, but if I have to I wouldn't hesitate to use them again. read more

Do not take your family there. My mother is 96 yrs old with advance Lewy Body Dementia. She had fallen several times in the last 30 days and ended up with the collar bone fractured, vertebra T12 & L1 and a broken hip. The hip was replaced at the Methodist Hospital and prior to transferring her they requested a sitter. For 3 days I kept telling everyone about her collar bone and that she should not fall again. Finally on the 3rd day they updated her info on the wall and on the same day -Jan 4th she felt down. I tried to talk to the doctor in charge (Dr. Claudia Karam) and was told that "she goes and comes". So I asked if I could email her? "we don't give out email addresses". I have been the sitter for 2 nights, but last night when I got in to watch her all night they told me that "I had to ask the manager for permission" if I wanted to keep an eye on her from 9pm-9am. The Humble facility has very clean hallways but the rooms are not clean. When my mother jumped the bed and felt down, the floor got dirty, probably urine. They don't know how long she had been on the floor. My daughter and I went to check on her and she told me that the floor was sticky. Well there was an area of about 20 inches in diameter that you could see with the naked eye for several days. She was released on Jan. 17th and Enhabit Home Health would be taking care of rehabilitation. (Encompass Health's home health & hospice services are now Enhabit Home Health & Hospice). Today is Feb. 9th and so far we had two "nurses" come over to evaluate her and one therapy day. I called yesterday to find out when to expect the next visit. The excuse was that the first nurse was new and she did not turn in her papers (which is a big lie because she had therapy one day) but "we will have someone come over today", no one showed up. Please do yourself a favor... don't bring your loved ones here. Mrs. Najara read more

This place is not worried about nothing but billing. They sent my mom home with 6 pages of medicine during the virus. My mom is 64 with many health issues and was not able to get the medicine filled. I called them many times spoke with Kim in the Pharmacy and she could careless. She was rude and talked over me constantly. When I requested to speak with someone in charge they transferred me to voicemails. read more

Great staff. Came in around 12am because my son was in a crisis and having trouble breathing. We were in the back being treated in less than 15 minutes. Thank you to all the night shift staff. read more

This is not an emergency room, they only take you if you problem is life threating. My wife entered in extreme pain in her lower side, they did take her and did a CT scan and blood work. Bus told us they didn't see anything and we had to go. Dr. Beel are something like that was really rude and not caring at all, a real witch. Never again. They wheeled her to the car with her screaming in pain. read more

If I could give a no star I would. Been in the ER for over 5 hours and still haven't been seen only 6 people in the waiting room. Staff is completely rude. Pain level at a 9 and they just walked away. Was told this was a good place to go. If I was dying I still wouldn't come here. read more

If you have an emergency NEVER go here. I went a few days ago and witnessed a girl slide out of her wheel chair passed out. The mother calling for help. Two women came and dragged the girl back into the chair complaining she was not helping them . She was out cold and could not help. It was a horrifying scene. I will never go back there again read more

Review for Encompass Rehabilitation Ctr. in Tomball off 249; Idk why Yelp is listing it as Chi St. Luke's.. I would not suggest anyone use this "In Patient" Care facility. And, don't ever let them tell you, you are required to stay 24/7 or hire a sitter, if your family member is a fall risk! Or tell you, you can't leave, or your relative will be discharged! It is why they are there! Insurance pays for their "In Patient" care, and they have scheduled visiting hours. Unforgivable treatment to say the least. I filled out their automated review of facility care which reflects the dismal and unprofessional treatment from the nursing staff and upper management. The Physical therapists seem to be great and helped my dad a lot, the one I met personally seemed to really care and seemed surprised of the issues I raised with the others. But, nursing staff and management need some serious help or replacement in my opinion. read more

Had my biopsy there, not having my surgery there. Staff was friendly, but as I'm prepped and laying on the table, they introduce me to the doctor who was then promptly replaced. So I meet the new doctor - by the way, we had you sign the wrong forms, can you sign these instead? Now the new doctor doesn't like the gloves available in the room - perhaps the right kind is down the hall in one of the other rooms? Doesn't like the dressing gown... Isn't the right needle... and all the while I'm just laying on my back waiting to get this circus over with. The procedure includes leaving a clip to mark the spot that was biopsied, so then I'm sent across the hall for a mammogram to confirm the clip is in the right place. But they can't find me in the computer for the procedure I JUST HAD. So more people are brought into the room to figure things out, and at this point my confidence is wavering. And finally, when my surgeon (at a completely different hospital of my choosing) rec'd a copy of the biopsy results they had documented the wrong breast. Edited to add - I was pleased that they reached out to me to follow up based on my negative review. Like I told them, individually none of those things were THAT bad... it's was more the culmination of them. I have updated and upgraded my review. read more

Don't come to this hospital. Hospital Infection from surgery and Crenshanda Williams "billing subterfuge". Still disputing a $350 incorrect charge two years later. I visited this hospital ER September 6 2018 7AM for pain in lower abdomen. I was inform within an hour I needed to have an appendectomy right than. While in the ER strapped to IV, billing called my room that they completed my certification with my insurance and all I needed to pay was my copay/coinsurance. The billing lady came to my room and accepted my credit card and payment was complete. I ask her specifically and she said that's all that I needed and I had to pay it at that moment. My copay is billed per day. However, the surgeon was extremely late for surgery working at another hospital and my operation was escalated for me staying another day even though i arrived first thing in the morning and the DR. was on his way that morning and the hospital was basically a ghost town in patient traffic that day. I learned through disputing with my insurance two months later that's what caused a second copay/con-insurance and this is NOT my first ER visit with the same insurance and I went on my insurance website to insure this hospital works properly with my insurance before visiting. I scheduled a follow up with the surgeon at his office within two weeks of the operation and I informed him of my fever and pain symptoms. He dismissed it as normal and recommend pain meds/fever reducer. The pain was so unbearable within 48hours of the follow up and I went to a different ER. That's where I learned that I DID NOT receive the proper care initially and caught and infection from the surgery which can only be remedied by IV antibiotics. My insurance paid over $19K for this ER visit for not receiving proper care by Chi St Lukes Vintage. This ER and Dr. also had to refer me back to the original surgeon that did the surgery to correct the improper care that I received from that surgeon and Chi St Lukes Vintage and I had to be readmitted to this hospital again for the fix last week of September. I politely declined further follow ups with the surgeon since than. The surgeon that did the original surgery at Chi St Lukes Vintage also did not recommend I go back to Chi St Lukes Vintage and suggested the other hospital he works in Tomball, however my insurance and Chi St Lukes Vintage are "preferred" in relationship. The ER I visited and Chi St Lukes Vintage communicated right in front of me and agreed that I was a readmit to fix a mistake that I almost died from and when I checked in for the readmit, I ask about a coinsurance and was told no that I was all set. When I checked out, I asked and was told that I was all set as well. I disputed with their operators 0 since October 2018 to resolve the billing discrepancy. It took over 3 months of calls and faxing documents requested to realized I've been calling operators similar to the 911 operator that hanged up emergency calls on customers. They do similar things with "compassion training". They don't listen or take into account to anything you tell them or show them the proof. For three months, they did not call me back not a single time they advise me that they would after a review. I'm still disputing billing November 2020. I still haven't proceeded with legal options. I regret not walking out when my sister, who is an RN/NP familiar with Chi St Lukes vintage advised me to "leave, they ghetto" when I told her i was in the ER there. read more

Any hospital that lets someone bleed out on their ER floor without being seen is A DISGRACE. You can put wet floor signs around the liters of blood but can't help the kid? Everyone that works here is pathetic. Disgusting. read more

Very pleased with care , arrived thru ER, admission process easy,simple,Docs were thorough explaining potential diagnosis and plan of care.Everything done as explained.Have a lot of experience with hospitals in different states as well as Texas and was pleased with the care following established standards.Very ,clean ,quiet, comfortable for visitors. If you show courtesy and respect you make yourself more useful when visiting.Brand new equipment,clean iv poles, clean bathrooms for visitors.My only complaint is the paper towel machines which need sometimes need housekeeping to put new batteries. read more

I took my daughter to the "ER" on San Felipe for a strep test. I gave the front desk my insurance card and told her "I just need a strep test." We were there for less than 20 minutes and I was given a bill for $750. I told her that was insane and wouldn't pay. I called my insurance company immediately the next morning and they agreed that this was merely a clinic and that I would need to pay $75. I have paid that but over a year later I am still getting threatening bills from St. Lukes. This place is a complete scam and definitely NOT an ER!!! I could have gone to CVS and had a strep test done for $35 if they had just told me they thought they were an actual ER and would be charging as such. read more

Skilled nursing facility. I'm here after a total knee replacement. The right time at the tight place. Excellent care, trained therapists. Individual treatment. Highly social atmosphere, you don't have to feel alone. Excellent food and varried menus. Definitely recommend ffg or you or a lived one! read more

BEAUTIFUL hospital. Wonderful staff. I'd recommend this hospital to anyone in a heart beat

The hospital staff is friendly enough, and the care so far seems OK. But this room 4 North is disgusting. Looks like they have not swept in months. Streaks of I don't know what on the back of the door. This is a hospital and should always be kept clean and smelling clean. Smells of urine. read more

I arrived at 7pm. Was called back to a nurse at 2pm. After testing was "admitted" to a gurney. This after 5-7 people in the waiting room in front of me. Around 10/11am I finally got a room. Where I had all the peace and quiet I could ask for because I couldn't even beg a nurse to enter my room. I was told "now Mrs.H your antibiotics are not due to be hung until 9pm. I showed her it was now 10:57p! And that my pain medication was supposed to be injected at 7pm. I had a head ache and my acid reflux was bothering me. She said it was the first she'd heard about it. Yeah, how was I supposed to tell her when I begged but couldn't get her in my room?!?!?!? Unless you are looking for peace and quiet, a vacation, I do not recommend St, Luke's, The Vintage, Tomball. read more

I have utilized this ER facility on multiple occasions. Once involved a time critical life saving diagnosis. My stay there was comfortable and the nurses and doctors were all very attentive. The billing can get a little confusing but I think that is more so due to the insurance company's rather than the actual billing department. read more

Worst experience in an ER in my life ! I was left for hours with excruciating chest pain with no pain relief , the so called nurse Larry basically told they would not help me more unless I was passed out on the floor unconscious. They eventually took me for a cat scan , they got annoyed at me as I could hardly stay still long enough for them to do it but I was screaming in pain by this time . When they went to put the contrast dye in my arm the whole IV exploded all over me , it went in my eyes and burned very painful . They could not care less, didn't even give me anything to wipe it off with . My eyes are still sore a day later . They wanted to keep me overnight as they could not work out what was wrong with me but I checked out, honestly I was scared for my life . I was left screaming in pain for hours and they could not care less. For your own safety do not go near this place they are highly incompetent with no care for your wellbeing . read more

Dear Katie F. Of CHI St. Luke's Health-The Vintage Hospital....Re: my low rating previously posted on Yelp 5/21/19. I made an appointment, was on time for said appointment, but was stood up by your EEG technician. You should be calling ME with an apology. Not ME calling YOU. If your customer service was better someone from your hospital would have called me that day as I was on the way home. No one ever called and now your response is for me to call you. Ridiculous! Belinda Manning. read more

Came here bc I was having chest pains as well as pain in my left arm. The woman who took down my information while a tech took my blood pressure was beyond rude. She acted like she could Not have cared less. Was left waiting in the lobby for over 2 hours. I finally got up and left after they wheeled a patient next to me and let her uncontrollably vomit all over the place while they did nothing to help her. I have insurance but I came here bc I was having an emergency. There were people in the corner talking like they knew everyone that worked there as I assume this is their form of a primary care doctor. This place is a joke and needs to be shut down. They took at least 10 people back who had all gotten there over an hour after I did. They never took my ID card but somehow found my information. How can they be sure they have the right patients? I will never be back here. What a joke. Maybe y'all should take it seriously when someone is having CHEST pains. The dr came by smiling and laughing for two seconds that he had looked at my ekg and said it "didn't look great". They left me to wait for over two hours after that statement. read more

Went there for my annual mammogram. Big mistake. My doctor requested a follow-up mammogram because of the poor quality of the images. I had to call three times to schedule the follow-up because the scheduler said she didn't know what type of appointment to schedule. Each time I left voicemails for the mammogram nurses and they never returned my calls. When I showed up for the appointment I was informed that if they needed an ultrasound, as well as another mammogram, my portion would be over $600! I asked why I hadn't been made aware of this when I scheduled the appointment. They said, "oh, they didn't tell you? They're supposed to inform you if your portion is more than $50". They hadn't. I paid 1/2 of my total ($326) and asked that they review the mammogram first to determine if the ultrasound was absolutely necessary. Of course, they said it was. So, I consented to the ultrasound. The doctor did the ultrasound and determined that everything was normal. I was relieved and left thinking I owed the remaining $326. One month later I received another bill for $532! When I called I was told that I "had signed the consent". I was never told to expect an additional bill for $532! I would not have done the procedure. I had no symptoms, lumps or family history of breast cancer. Beware of all kinds of additional costs that they never inform you of until it's too late. read more