Where to start.... no one answers the phone. EVER. Phone calls are not communicated in a timely…read moremanner. I initially left a voicemail to schedule a new patient appointment for my daughter. Several days later she returned the call, we spoke about what I needed and what she needed. She told me she didn't have time to verify my insurance benefits, but if I wanted to I could - so I was asked to pay the full, contracted rate up front and told she would refund me if needed. At the end of that conversation she told me she would check her calendar and get back to me to let me know her availability (she never called me back with her availability).
The following week, she returned my initial phone call AGAIN! She forgot we ever spoke in the first place, but apologized and said she was just busy with kids at home doing school (fine - I totally get it - we're all in this crazy covid world together). We scheduled for a week later.
I had forms to complete and a payment to make that needed to be back to her 24 hours in advance of the appointment, but yikes! I lost the paper where I wrote down the 2 different email addresses I was to send the forms to. No big deal though, I can just get her email address from her website, right? Nope! Her email address was nowhere to be found, and don't get me started on her forms (go ahead... take a look.... https://www.frisco-therapy.com/NewPatientForms.en.html). I was to fill out the Child Intake Form, the Consent for ADD Testing, and go to the Adult Intake Form, scroll down to the last page, and print and fill out just that page because she forgot to include the HiPPA form in the child intake packet. Uummmm. ok.... The "forms" had hand writing on them, they were pictures of forms from books, scans and scans of scans of documents all compiled into one file. It was SO unprofessional - if I hadn't been referred by my pediatrician, that would have been the end of the line for me. I digress...
My daughters appointment was scheduled for 3pm on a Thursday, so alas... on Wednesday morning at 8:48am I called and left a voicemail that I needed to know where to send the forms. No answer. No return phone call. I went ahead and paid though to make sure I did as much as I could do without the return phone call. Thursday morning arrives, still no return phone call. So I call again and this time she answers and tells me where to send the forms - everything was sent by 10am.
My husband took off work to pick my son up from school; we re-arranged our schedules to accommodate our virtual appointment. By 2:30 I still hadn't received any info on our upcoming virtual appointment, so again, I start calling. No answer.. 3pm comes (our appointment time) and still no instructions - So I call - No answer. 3:01 comes - so I call again - no answer. At 3:02 Jill calls to tell me my forms have black boxes over all of the signature boxes. (My husband and I e-signed these in Adobe Acrobat). I asked her if they appear like that on her computer screen. She doesn't know - she said she didn't look, she just started printing them. She then continues on to tell me that she needs the docs all in one file and tells me she needs to cancel our appointment and I need to redo all of these docs, install a scanner app on my phone and resend to her all together as one file. WHAT????
When I tried to talk with her about seeing if she could see the signatures on the screen so we could continue with the appointment and figure out the printing later, she cut me off, raised her voice and proceeded to tell me this was MY fault because I didn't get her the documents on time and if she had gotten them on time she would have known before now that she couldn't use them. Fair enough, except that I TRIED to get her the docs on time, but NO ONE CALLED ME BACK!! When she finished berating me, I told her I would like to finish my sentence and tried to explain to her why I was frustrated. Yet again, she interrupted me, "Ma'am, I'm not going to do this with you." I finally succumbed and said, "fine, please refund my money." and she did. But lord, I have never worked so hard to give someone my business.
She is one of the most unprofessional people I have ever worked with and ESPECIALLY in the medical field where everyone is buttoned up and runs a tight ship. I am appalled at her behavior as a therapist. Someone needs to come in and get this poor lady organized and into this century. From start to finish it was a struggle trying to do business with her. I would NEVER recommend her to anyone.