I won a "free" enchanted fairies photo session that included one complimentary print. After the shoot, I was invited to a Zoom meeting to select photos. At the end of the meeting, I was told I had to choose a package on the spot if I wanted more than one photo. Even when trying to negotiate for just a few photos, the pricing was extremely high and it was framed as though the only reasonable choices were their highly priced packages. I went ahead and decided on their smallest package. It was a high pressure tactic to get me to choose on the spot and I regret it deeply.
I agreed in the moment and signed, but within about 30 minutes I reached out to cancel and request a refund after realizing it was not a smart decision to finance nearly $4,000 for printed photos (a cost comparable to wedding photography btw). At that time, no artwork or editing had begun on the photos and nothing had been delivered.
Instead of honoring the cancellation, I was told to make an appt with client relations through a scheduling platform. No direct number to call, just the link. They apologized and sounded empathetic in that moment - which led me to believe they would help me resolve this situation.
I also spoke and requested the art department to specifically hold off on any art work until I resolve my issue - again they ensured they wouldn't start any thing yet and sounded very empathetic.
The client relations meeting had to be postponed due to conflicting schedules but during this waiting period I ended up receiving the digital images of the edited, painted FINISHED photos I specifically asked for them to hold off on. They essentially continued to go with the scheduled plan without my consent.
Once we finally had the meeting they did not try to see how they could make it work for me. They essentially restated their policy. They cannot address any refunds due to the contract signed. Even when I requested a refund right after signing.
I wish someone would have told me this earlier that they were never planning on giving me a refund rather than relying on false hope from their deceiving customer service. They will act like they care about you but they really don't. They are trained to know exactly how to respond to frequently asked questions and deceive you into thinking they care. They don't care- they just want your money. Please don't make my mistake unless you are okay with spending more than $4000-$10k on printed photos in a high pressure meeting which by the way is NOT WORTH IT. read more