On June 13th 2016, I reached out to Marcos from EMV Tours to book a mini-bus for Aug 13th 2016 to take 20 clients round trip from Passaic NJ to Baltimore MD with stops at the Baltimore Inner Harbor and Michaels Eight Avenue.
On Aug 13th around 1pm (a half hour after the bus departed Passaic) I received several calls and texts from my clients stating that the A/C is not working. I contacted the owner Marcos Vaz via text alerting him of this and asking what can be done. About a half hour later, I reached out again to him. He sent a text response stating "There's noting wrong with the A/C. its over 100 degrees outside. You will see the difference tonight on the way back when the temperature drops. My driver called me and told me about the issue" I then checked in with my clients again and was told that the bus is very hot. Hot enough for the driver to make a safety stop in Delaware for clients to buy drinks and cool off.
After the stop, the bus continued to Maryland. About 5 pm I received several calls stating that the bus driver went to Michaels Eighth Avenue. The itinerary I submitted and was received by Mr. Vaz stated that the bus would go to the Baltimore Inner Harbor first for two hours then to Michaels Eighth Avenue. I had someone on the bus speak with the driver about the mix-up. The driver stated that the owner creates the trip sheets and that was was put on the sheet. I called the owner Mr. Vaz and spoke with him about this. He told me that he went off the final points on the contract and stated that he never received my itinerary. I quickly pulled up my email and forwarded Mr. Vaz his confirmation email stating that he did in fact receive my itinerary. Mr. Vaz stated that he would direct the driver to take the group to the Inner Harbor.
The bus arrived at to the Inner Harbor around 5:30. I boarded the bus and my clients were very unhappy because of the lack of A/C and now they did not have the two hours that was promised at the Inner Harbor. In response to the complaints, I bought water, ice cream, and a drink from the Hard Rock Café.
On the return ride home, I received several messages that the A/C cut off after about 30 minutes. It was a very hot ride back home for the group.
I contacted Mr. Vaz on Aug 15 2016 to discuss this issue. He told me that the A/C was working and that my guest were not being truthful. He also stated that there was no way for us to receive a full or partial refund. read more
