Excellent service and very knowledge staff. The eye exam was very thorough along with glasses…read morebeing reasonable. A good selection of glasses

Great Place of Business. My family and I have been going to Eye Q since they have opened, and love…read morethe attention to detail, quick appointments, quality of products, and great service they provide. Diane caters to your every need and is very helpful when it comes to insurance coverage, ordering, and making you satisfied. Dr Carrock is very patient and extremely professional at what he does. I recommend you give them a call on your next appointment as they provide rebates and have the newest styles and products without the big dollars....

Went to New Hartford Eye Associates for new glasses was tested, paid for glasses. When they…read morearrived...the prescription was SO weak it made no difference, so they retested my eyes and got it right, but now they want me to pay for the correct lenses for another $65. If they mess up...you pay the difference. Avoid, you'd do better getting your glasses at the mall.

I've been coming to New Hartford Eye Associates since 2016ish. I've seen several optometrists, a…read moreplethora of glasses consultants, and been helped by numerous front desk personnel. Good: Everyone is nice, and everyone is good at their jobs. They have the best selection of high end frames in the area (which means they do NOT have the best selection to affordable anything). The lenses are soooo much more durable and higher quality in general. Do NOT think that buying glasses off Warby Parker is going to give you the same experience. It won't. Bad: they don't make the glasses in-house, so sometimes they can take a while to receive. 2020-2022 were particularly bad for supply chain issues, so reviews you read during this time period are reflective of that delay. It also took longer to get an appointment during this time. They cater to luxury over affordability, which is great for me, but means that sometimes I get my prescription from them and order glasses and lenses online (although I inevitably regret this choice every time because the quality is so much worse). This place is the epitome of you get what you pay for.

I haven't been to the eye doctors in over 10 years so I was recommended to go here and I couldn't…read morebe happier. From when you walk in to all the staff in the back everyone was friendly and willing to help with whatever questions I had. Then when you get in to see Dr Fran he's fantastic. It might sound odd that going to the eye doctors was a great experience but it was just that. Highly recommend.

Dr. Migliaccio is the BEST ophthalmologist in the area. When my eye sight blurred suddenly he was…read morethe ONLY doctor who would see me right away as a new patient with no health insurance. I walked into the hospital for a CAT scan and immediately received the procedure. My insurance became active three weeks later and the three visits with Dr. Migliaccio prior to this were NO CHARGE. WHO does this today? NOBODY! He ranked top of his class in Opthamology School and all of his care and recommendations have been excellent. He is kind and always seeks the best care for his patients. I am privileged to know him and entrust my complicated eye care to him with no reservations. Don't forget to thank those who care for you medically and leave good reviews when deserved. Thank you's are far and few between for them. "Thank you, Dr. Migliaccio!"

Optometrist was cold as heck. Not friendly at all. He seemed impatient, I felt rushed. Once I got…read moremy new script filled, the new glasses were worse than my old pair. Definitely not right for me. Front of the store wasn't too bad, but one very sassy boi was very rude and dismissive. When I went back to get my glasses refitted it took a very long time to get anyone to help me. If you're not spending money at the time of your visit, they don't seem to want you around, regardless if it's part of the services offered.

I love coming here for all my contact and eye glasses needs. And I have never had a problem, until…read moretoday there was a lady who upon arrival very snarky said ( you know your insurance won't cover this right?) I politely mentioned that I knew because someone had called me earlier the same day. Which was no problem except her approach, I went to sit in the waiting area and the same lady does my pre-test. I had never had anyone ask me the 20/100 letters and I've been getting my eyes done for 20 years. Again all of this is fine and I just go along. She said I was all done and I simply got up and was going to say thank you on the way out, but the second I got up I got another snarky ( you're welcome) I didn't even stand up fully at this point and was kind of shocked. People are allowed to have bad days but customers who are kind and respectful shouldn't be spoken to this way. The lady with the long black hair and cat eye glasses your customer service was horrid today:(

Our visit was very pleasant and professional. My wife had an exam for new glasses following…read morecataract surgery. Note for seniors: Later we learned that Medicare would have paid toward the new glasses if we had gone to a provider that accepts Medicare (which Visionworks does not). Though Medicare usually does not cover glasses, apparently it does pay a portion after cataract surgery.

Scheduled an eye exam via web site for 2:30 on 10/8. Showed up on time and was told I had scheduled…read morean online exam (which sounds fraught with problems). Insurance only covers in person exams. Web site made no distinction. Desk clerk them told ne my insurance doesn't cover glasses which I know for a fact it does. The whole exchange reeked of Gen Z non-involvement and apathy. Won't be going back.

I have no serious eye problems so I cannot say how they'd do with surgery. But I've been to the…read morepractice 4-5 times. The new office on Seneca Tpk is gorgeous. The women in Reception are always efficient and pleasant. After that is when the trouble starts. I have had to sit and wait between 40min - 1hr every single time. Following that, various petite women, wearing no identification, bring me to a dark room and perform a few simple tests. They type a lot and say the Dr will be in soon. The Dr arrives about 1hr past appointment time. I've had all 3 Drs: Grant, Smajkan, and Avdic. They don't wear identification either, and spend most of the time typing. Smajkan talks the least. Only Avdic ever gave me new and solid information. Afterwards at check-out, you get NO paper record describing the visit, findings, or which doctor it was. So take a card so you can remember. I've given an average raring of 3 stars. I'd recommend that new appts be made with Dr Avdic and that you do NOT arrive early. Be prepared to spend 90min here, to see the Dr for 5min. Be prepared to leave with no treatment, yet a followup appointment. When you are checking out, try asking for a printout summary of the visit. I have suggested ways that the office could communicate schedule delays to the clients. Send a text! Put up boards with "Dr is behind by X minutes." Automation makes such communication effortless! It Can Be Done. The first step is Caring to see the size of the problem. As customer-clients, DO tell the staff if you were left waiting longer than 10 minutes.

From the owner: Specializing in: - Physicians & Surgeons, Ophthalmology…read more- Optometrists