Matt and Empire Home Theatre were phenomenal! We contacted Matt to install our new 65" Samsung "The Frame" TV. When a scheduling conflict came up on our end, Matt was very accommodating, and offered to come late on a Friday afternoon. When he arrived it was very clear he had installed TVs, including our specific model, many times. Matt took the time to have a detailed conversation with us on where we wanted the placement of the TV on the wall. He used tape to give us an idea of where the TV would be placed, and gave us some insight based on his experience when we had questions. He was clear in explaining how he was going to mount our TV to the stud and when the mount did not have holes that aligned to the stud, he made new ones for us. Matt also installed a conduit for us in the wall (taking care when cutting the drywall, and fishing though the conduit) to hide the One Connect Wire for a very clean look. Matt made sure to take care in placing and handling his tools as we had newly installed floors and were paying close attention to preventing scratches.
After the TV was up and mounted on the wall, Matt went above and beyond to help finalize our set up. He helped installing the white bezel frames on the TV. At our request, he drilled a hole into a sideboard where the One Connect Box and our cable box would be hidden. He also helped in setting up our Sonos Arc, staying to make sure it was calibrated and working properly before he left. In the end, he stayed until 8:30 pm on a Friday night to make sure we were totally happy with our experience.
All this said, we would highly recommend using Matt and Empire Home Theatre for TV installation and plan on making our next home theatre purchases from them. Skip Best Buy and the Geek Squad - use Empire Home Theatre! read more