visited the Fulton office for the first time in September 2025. they scheduled a ( blue light) facial treatment for me for June 2026. following same regimen my previous (NC) dermatologist had for me. Not having heard from Empire prior to my June treatment, I attempted to contact them to confirm my appointment before I went to East Syracuse. The first call went to "Clara" their AI useless entity that could not answer my question and then referred to a "human" call taker. after waiting 10 minutes ("you're #6 in line"), they hung up on me. again, "Clara" and finally passed thru to a human (you're #5 in line" and a totally unintelligible pick-up. Called a third time, "clara", passed to a human after a lengthy wait (some answering service, somewhere), to find out THEY cancelled my appointment (no reason given) in May and never contacted me. No text, no phone call, no voice mail...nothing. So impersonal and obviously don't care about their clients. I'll go somewhere else. read more