I had a terrible experience with Emory, and I feel completely let down.
About two months ago, I was told I needed a new transmission. A friend who owns a garage recommended Emory, so I took my car there. They replaced the transmission for $7,500.
Roughly a month later, while driving home from work, my power steering suddenly locked up right after getting off the highway. I had to pull over on a secluded road and wait 90 minutes for a tow truck. The car was towed to a nearby dealership for inspection.
A couple of days later, the dealership called and asked if my transmission had recently been replaced. They informed me that the power steering line had not been secured when the subframe was reinstalled--which caused all the fluid to leak out. This led to a $258 repair.
I obtained photos and the damaged part from the dealership and reached out to Emory. The owner was polite but denied responsibility, claiming they had worked on a different part of the engine. However, he asked me to come by so we could look at it together.
When I mentioned that the dealership had confirmed the subframe must be removed to replace the transmission, his tone and body language changed. He called over a technician, who said he couldn't remember the specific car. After a pause, the owner offered to "split it" with me.
At that point, I agreed, just wanting to be done with the whole situation after multiple trips and phone calls. He said he'd mail a check in a week since he didn't have the money on hand.
Two weeks and four follow-up calls later, he told me I'd have to come pick it up in person. By then, I felt completely taken advantage of. I had simply asked for Emory to take full responsibility and cover the $258 repair--I never asked for compensation for the time I spent stranded or all the follow-ups I had to make.
His final response to me was, "I'm sorry you feel that way."
So in the end, Emory only covered half the cost of a mistake that was clearly theirs. I lost $128, 90 minutes on the side of the road, and several hours of my time chasing answers.
I know Emory has a good reputation, but based on my experience, I cannot recommend them. I've already told my friend to stop referring anyone to this shop. read more
