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    Emily G’s Suite

    5.0 (2 reviews)
    Closed Closed

    By appointment only

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    3 years ago

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    5 years ago

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    Emily G.

    Thank you ! Hair looks beautiful !

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    Ulta Beauty

    Ulta Beauty

    3.0
    (41 reviews)
    0.8 mi
    $$

    Great location, right off 141 and Manchester. This area is crowded because of all the shopping but…read moreit works. Staff is usually nice and helpful. I never have any issues. I only come for a certain product and they usually have it in stock. If not, I drive to the next location that will.

    Worst Friday night in a long time. 3 hours w/o water during which I was denied the simple cut I…read morewanted. Instead, I got a hideous cut that was not only the opposite of what I'd asked for, but not in keeping with my lifestyle as I had shared with my service provider. This was 6 weeks ago... This was Ulta's do-over haircut to fix a laughably bad cut I received a couple of weeks earlier at Brentwood. The haircut in the review... this one made me cry. I will keep brief: 1. I arrived before my appointment. Was acknowledged by staff before the appointment. I was acknowledged by my service provider -- let's call her CJ (I just saw a new book about Madam CJ Walker) -- about 30 minutes in. CJ, an experienced Elite stylist, was nice and friendly, but also tired and I think stressed. 2. CJ was distracted for the entire appointment because she was working on 2 of us at once. The other person was an employee of the retail space who was having color done. This employee/guest had opinions on everything, including on what happened to my hair. She kept interjecting into my conversation with CJ. CJ also was busy on Face Time. 2-3 young women who work at Ulta (I'm not sure whether the salon or the retail space) were back in the salon hanging out, gabbing, and I think slowing things down. 3. I asked for a swing bob. I clarified what a swing bob is because people keep getting it wrong. CJ is supposedly an expert in bobs and pixies, but still, I provided extra info: that what I wanted was a bob, shorter in the back, longer in the front. Eventually she told too much hair was taken off the back to make a swing bob. I said OK, a bob with some angle. OK, she said. I also stated that I am very low maintenance with my hair, and I don't put product in my hair because I have migraines. CJ studied my hair. She asked if she could do face framing. I might have cringed because I don't like face framing on me. I came in wanting the hair longer in the front. She made it sound like this face framing would be different from what I remember from the mid-2000s. And you know what? It was. She gave me what amounts to bangs. Bangs before summer. Bangs! Now I wear a bandana to keep my hair out of my face as I do physical therapy. Now I can't wear my hair in a ponytail all summer. I like low maintenance hair; she gave me bangs. CJ also said she cut the hair a certain way because of the highlights I have. Um, what? Highlights get covered. Don't use my highlights as a reason to botch a haircut. The website says haircuts are up to 1 hour. Mine should have been less than that. She put mousse in my hair and she sprayed it. I had told her I don't do those things. The haircut was worse with the product. She turned it into such a terrible 80s hairstyle that made my face look so triangular. I am more old Hollywood, 1930s. I left with tears in my eyes. She didn't say anything. The next few days I spent driving around to vintage shops to buy head scarves to cover this wreck. It's the stupidest cut I've had in I don't know how long. Positively awful. I look so old and inelegant on bad days. About every 2 weeks I have a decent day and while it still isn't the cut I want, I don't feel angry about it. I can take a meh cut if it's one I wanted to try, or if I wasn't specific enough. But I wasn't. It took 3 hours to get this cut. I could have given myself something closer to what I wanted and I do not cut hair. The management here needs to do a better job of supervising. Make sure they aren't goofing off with other employees while working. They should not only hear the customers, but listen to them. Questions for Ulta/CJ: * Why didn't you have a dedicated time for me? Why did you think it was good customer service to prioritize a staff member rather than a customer? * Why didn't you just give me a bob? The manager at Brentwood said it would be an easy fix to get a swing bob. It should have been an easy fix. I am a playable character. * Why didn't you offer me something to drink? Your water fountain was out of order, but where did you staff members get water? * Are employees always this unfocused at work? * Why didn't a manager follow up with me after the experience? I texted the Brentwood manager (whose number I had from the previous poor cut customer service) who said she'd do something about it. Crickets.

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    Ulta Beauty
    Ulta Beauty
    Ulta Beauty

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    Lalo Salon

    Lalo Salon

    4.2
    (43 reviews)
    4.1 mi
    $$

    I wish I had a before-and-after photo to show how much Abby Lauren transformed my hair! I…read moreoriginally went somewhere else for highlights and walked into Lalo with bleached, broken hair. I have naturally dark hair with dark root touch-ups, and at that point it was a mix of orange, brassy highlights and multiple tones. Abby Lauren and Bobby explained that I basically had 3-4 different colors in my hair -- some highlights had been toned, others hadn't. Instead of lightening it further and risking more damage, they focused on restoring my hair's health. They added some beautiful money pieces, recommended an emergency treatment, and gave me a much-needed haircut. My hair had so much breakage it looked like a little rat tail, but the cut completely transformed it! After the treatment, my hair felt thicker, stronger, and healthier. And can we talk about the vibe? The energy in the salon is amazing -- everyone is upbeat, the music is great, and you can even sip on a cocktail while you get your hair done. It's truly such a fun, feel-good experience from start to finish. I'm so happy to have found a salon that not only cares about hair health but makes you feel fabulous while you're there.

    Lalo Salon is warm cozy and inviting with such a friendly staff. Lilly is outstanding. She knew…read moreexactly what I wanted with color and style. She is amazing and I can't wait to go back with all the fun ideas we have for my hair. It's a great place!

    Photos
    Processing lounge
    Processing lounge
    Styling area
    Styling area
    Hair & makeup by Angie at Lalo Salon

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    Hair & makeup by Angie at Lalo Salon

    Emily G’s Suite - hairstylists - Updated August 2026

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