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    Bonney Lake Medical Center

    Bonney Lake Medical Center

    1.5(2 reviews)
    12.1 km

    I've been going to this location for YEARS and absolutely love Dr. Cynthia Garner. I am very sad…read moreshe has retired. However, my review is not about her it's about a representative who left me a voice message on Friday 2/14/25 about my upcoming appointment and needing to reschedule. Someone by the name of Alex called, did not say who he was with. Said they need to reschedule because I have not been seen in years (that's a lie, I was last seen in April of 2024 at that location), that my appointment needed to be a NEW patient. Funny, when I called to make said apt 3 months ago I clearly stated that my dr retired and I needed to establish new care from a new doctor. I am about 90% sure that this was the same person who took the apt so he screwed up. He did not leave a call back number. Instead he left the message then called my emergency contact during business hours and told them they needed to get me on the phone. A reschedule apt is NOT a reason to call your emergency contact. Now I have to wait another 4 months to be seen by another doctor because ALEX could not do his job!

    I've been going to see Dr. Ramchandran for well over ten years, and I have no complaints about her…read moreas a doctor. However, the front staff in Bonney Lake Medical Center are TERRIBLE. They are rude, snotty and in serious need of customer service skills, because those skills are non-existent. As much as I love Dr. Ram, I have to wonder why she employs people that treat her patients with such animosity, and why she allows their behavior in the workplace. I won't be returning, and I will be submitting a complaint to the BBB. For the record, I've never submitted a review, but today's experience was so uncalled for, and inappropriate that I was compelled to let others know what to expect if they choose to seek care here - be prepared to deal with the front desk.

    Emi Hosoda, MD - internalmed - Updated May 2026

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