Worse place imaginable! But that was 1998! I had both knees replaced. They were short handed and…read morethe poor little lady was not able to take care of the entire floor alone!

The communication at this place is horrible. The communication between doctors, hospitals and…read morenurses is one thing because it's different parties and I understand that it's not all coordinated by the rehab center. However, I will focus on direct communication between the family and the rehab center. It is hard to get a hold of anyone at times. There was times that I called and the phone rang for 10 minutes straight. Or I asked to speak to the patients nurse... and waited for 10 minutes and transferred then waited and transferred again... to be told by the receptionist to call back. The nurses and CNAS for the most part are kind and caring. I'm very appreciative of them. It's the service and management of the rehab center that's not satisfying I understand and empathize with the busy nurses, however rehab centers are a for profit business. This one in particular is. Customer service in this kind of business, revolves around effective communication with the patients family. Both in the rehab center and on the phone. People work and it's important that they feel informed of their family members well being and progress at all times. I did not feel that way at all. Even at Sunday discharge, the prescriptions weren't given with valid quantities....Which we didn't discover until at home...with less then a days worth of medication left. Something that would have been great if anyone had noticed before discharge... or if we were given the prescriptions to fill ahead of time. Something has got to change with regard to keeping patients families involved and informed.

This review is for the physical therapy only. I was never an in-patient. I was here to regain…read moreflexibility and strength following a shoulder replacement surgery. My therapists Natasha, Maggie, and Tim were all fantastic. They are very good at what they do. I was really nervous about having my shoulder being manipulated after the surgery and weeks of immobilization. They were so gentle, that after a short while, I completely trusted them. They followed the protocol set by my surgeon, and through the many, many different kinds exercises, they progressively got me well on my way to full recovery. The scheduling is a breeze and things are very well organized, with no waiting. Parking is easy. I highly recommended them.

AMAZING Rehab Facility!! I've been there a couple of times unfortunately due to my health condition…read morebut every time come out stronger than before. All therapists were great but special shoutout to my main 2 MVP's: Julie R. from PT and Taylor from OT!! we accomplished our goal in due time! Your Boi: M to the T

My counselor was clearly not as experienced as others. I never obtained approval for my short term…read moredisability while I was there. There was no attempt to get after care closer to my home. I drove 60 minutes each way and could have saved time and money and the environment if someone took time to find care closer to home. 1-2 counselors at Foglia and 1-2 Counselors at PHP were good, sadly they were not assigned to me. The behavior techs were 80% great. They were slow to respond when a client lost his temper, yelling, moving closer to his target and calling degrading names to the first older man. A second staff person while in session and me on a weekend evening. I was terrified of him. staff should have asked him to leave after the 2nd strike. He was rude, sexist and mocked other clients. I feel the staff judged clients and did not allow periods of rest even when it was discovered a loved one had died while there. The rooms were nice, the food was good, the chairs in the lecture room were squeaky so everytime someone moved, it was distracting. The grounds were beautiful w ducks, geese and swans. The housekeepers, food servive workers and front desk person were the nicest and most Compassionate staff there. The nursing staff was good, especially Hennia. There was a night nurse, maybe Katie, who was most kind when waking Up clients to take early am medication. All Were Good, it just took a long time ( 2 days to get all Meds available to take. They made it tolerable. The nurses all Spoke w respect To each client. They offered good advice. My counselor shared information with a family member that I specifically asked her not to share. I lost respect for the counseling team. The lead would not let me switch though I told her it was not going well twice. She said she would be my counselor if it still was not going well. I had only 2 days left, so I stayed w the first one. I was there only 16 days and did ask if there was a chance my insurance would approve more days as then I would change counselors and stay another week. I was told, the insurance was slow to extend the first time so they were not going to ask again. That felt dismissive. I was glad to leave. My roommate was lovely and so were other clients. The meditations with Dustin were very good. Keith was nice as was Kim, I just wish they had more staff like them. Lastly; there were repeated issues with night/ morning staff not knocking on doors for room checks when people were changing clothes or just out of shower. It was brought up 3-4 times in group time and staff were educated, just one young man, Said "sorry! I keep forgetting." I think that should be a no brainer to put that person on other duties And NOT room Checks. It is a violation of privacy. I would say if they improved on the items I and others had issue with it would be a good place. It is beautiful, just needs more education of staff and if a counselor is very new, he/she should partner with another for at least 6 mos to learn how to do things and communicate in a respectful way. Thanks for listening.

This place was so good to me. I struggled at first, but the people here really care about you and…read moreare there for you every step of the way. There's always someone to talk to about how you're feeling and if something is bothering you. Going to this place helped me get back on my feet and find myself again. I've never felt better and I just want to thank Diana, Keith, Charles, Jelani, Sara and of course LIZZIE!!!!! My favorites and such nice people to talk to and look up to. I will never forget what they did for me and how they were there for me during such tough times during the program. The groups at this place are excellent and get you out of your comfort zone to open up to people thy are going through similar situations. Thank you guys so much I'll remember everything I've learned and I'll miss you guys, but I hope to never have to see you again in that place. First and last baby!!! Time for the next chapter in my life. Sincerely, Nathan

I've been very happy with the care and results I have received from this Rush PT location. The…read morestaff is friendly and helpful. They listened to my concerns and help me prepare for an upcoming hip replacement surgery. Because of the care I received my recovery was much quicker. The only thing I would say is please update this facility, Rush. It's looking a bit tattered, torn and run down.

If you are looking for outstanding PT this is the place. I can not say enough good thing about the…read moreexcellent care I have been given. Not only are all team members kind and comprehensive. The level of care given far exceeds all others. By that I mean all other PT treatments Centers. My situations were very complex. By going to PT 2x a week I have been able to avoid surgery. Yes you have to do the work also, but they are there to assist all the way. I highly recommend this PT Center. Jake, Andrea and Brie are absolutely amazing. As well as the rest of the people that work with them.

I moved my father into this facility today. I've been responsible for his care for four years, and…read morewe've had a lot of hospital stays, rehab centers, assisted living, in-home care, on and on and on. If you're in the same situation, you'll relate. I checked my dad in there straight from a post-hospital rehab center today. There are chunks of concrete falling off the retainer wall; there's a train line literally across the street; the furniture is chipped, warped and damaged. BUT...we're veterans at this kind of thing now and I can tell you that I have NEVER seen such friendly, supportive staff; never seen such welcoming, happy residents; never seen such a warm, caring, compassionate environment. Knowing my dad, in two weeks the complaints will start, but I have never seen him so HAPPY anywhere in all these years. It was heart warming and beautiful. I'd rather have good staff and nice people than fancy decor.

I have finally escaped this terrible place! That should be enough to turn you off but I could write…read morean essay on the violations of my Rights and poor health care. DO NOT SEND ANYONE TO THIS PLACE! Unless you want them to come out worse than when they arrived. Possibly losing limbs due to their assistant director of nursing.

After I had a lumbar discectomy in 2012, I had always had a level 4-6 pain in my back in a scale of…read more0-10. It was right in the range that I might need to take an OTC drug, or just suffer with it. My wife suggested to try a chiropractor she started using. I met Dr Lorenz at Health First in Schaumburg Illinois, as part of the suggested regime when I started in 2021. As he began the treatment, he could immediately tell the muscles and tissues in my back where like a rock, as a natural response to the previous injury. He skillfully found all of the pain centers residing in my back, an painfully began to use naprapathic message to ease the tension and reduce the pain. I followed him when he decided to open Revolutionary Health, he seemed to have the space to begin more advanced concepts. He has begun to use a chiropractic bench which gives greater articulation to work on the back. He also has been able to begin treatment of the menial tunnel syndrome that I developed in my right arm, which seems to provide greater relief than when I went with the typical orthopedic treatments. I also has experience with magnetic treatments, which I've heard can provide pain relief as well. Overall, his treatment methodology is painful at the beginning, but in the long run, provides a terrific non-drug methodology to alleviate pain. Thankfully, my insurance covers this type of treatment. Generally speaking, since his practice is new, the office experience is a bit muted, since he does not have a staff. He has generally flexible scheduling between 9 am and 6 pm. Overall, I cannot express enough my recommendation for Dr Lorenz. Please consider this type of care, as a non-drug related substitute or addition to pain care.

Dr Lorenz is caring and knowledgeable. He helped rehabilitate my upper body after injuries and…read moresurgery, I was able to move more freely and had less pain post sessions.

There are several Citadel locations in the burbs, and my car's GPS has given me directions to the…read moreGlenview facility, though my relative is in the Northbrook site, off Milwaukee Ave. First impressions: there is remodeling work going on right now but the common areas look clean and well-kept. The staff is friendly, my relative is in a private room for rehab. I was contacted about six or seven times on the first day, often having to repeat the same information, clarify my relative's gender and also the first night my relative fell. They should not have been in a situation to fall -- they are there to get therapy. This is only for short term, and I believe the rehab is nicer than long term care. These are first impressions only; I will update at a later time.

This review is about what happened to my Grandma on the last day of her life here. You decide…read morewhether it's the facility or the system and whether you'd want an experience like this for you and your loved ones. Caveat: I live out of town. I came to see her for two days in week 3 of her visit and then for another two days in week 4. This incident happened on the last day of my visit. Caveat: Up to this point, everyone was very nice and professional. The one star reflects only my experience on the last day. My 94-year-old Grandma was transferred here to heal a broken hip. The doctor said Grandma's heart, vitals and everything looks good, the hip is healing, and they can start PT soon. By the end of week 2, Grandma was completely bedridden, barely eating, and growing weaker and weaker. When I came to visit in week 3, Grandma was a shell of a person. Her mind was still there and she could reminisce about the old country. But she was in constant pain and talked about wanting to die. She did not want to rehab, screamed through the PT sessions, talked about how she wanted to die in peace. The PoA wanted rehab. By week 4, the first day I visited for a few hours, Grandma was barely speaking and has had almost no food for many days. She could barely reminisce, all she talked about was wanting to die. Doctors said her hip was healing and her vitals looked good. The second day I came to visit on week 4, a half hour into our visit, she started to have horrible chest pains. She started screaming. I found the nurse and asked for a doctor. I was told a doctor is "on his way", and I shouldn't worry, they are about to give her pain meds (oxy). Grandma was screaming, asking to go to the hospital. I ran around, bugging and bugging staff about this supposed doctor and if he isn't running over, then I'm calling 911. They said don't worry about it, she's having an anxiety attack, they're asking PoA for permission to give her anti-anxiety meds. Grandma was screaming and screaming. I told the staff I'm calling 911. They said not to call and give time for the meds to work. I called the PoA and left a pleading voicemail, no answer. Almost an hour goes by, no reply. We can't do anything without the PoA was the answer from staff. Wait to call the hospital, they said. Eventually, the POA got in touch with the staff and told them not to take Grandma to the hospital. The doctor's coming, the staff told me. Grandma was screaming and screaming. I told the staff that I'm calling 911. They said no, they won't release her since the PoA explicitly said no. They checked her "vitals" and while the blood pressure was a little low, she's fine. A doctor was on his way. The PoA was not a medical professional and did not think it was an emergency. I asked staff for some kind of help, but I could tell the PoA told them to ignore me. They avoided eye contact and walked the other way when they saw me. Grandma screamed and screamed and screamed. I asked again if I can call 911, staff said they can't overrule the POA. Grandma was screaming and screaming. She says she wants to die, the pain was too much, she said she needed to go to the hospital. I ran out and relayed her message to the staff (Grandma barely speaks English). One said, "the patient says she wants to go?" "Yes, yes" I say. Another one leaned over and whispered. "We can't overrule the POA, we're doing everything we can" was the response. I begged the staff for more pain relief, for the doctor. "He's on his way". I pressed for more information; they finally revealed he's not in the facility. But should be arriving shortly. When? He's not texting back. Could I please call 911? I desperately made another call to the PoA. No, you can't call. They administered another dose of oxy for her "extreme pain". Grandma was screaming and screaming. Said feels like she's being dissected. I begged for help from anyone who steps into the room, they shrugged. Then someone closed the door, so they couldn't hear her as much. I helplessly cried next to her, stroked her arm, endless adjusted pillows, telling her how much I loved her, and listened to her agonizing cries for almost FOUR!!! hours. HELPLESS!!! Finally and thankfully, she passes out in a way you can tell she's not waking up. A few minutes later, the doctor (nurse practitioner) came in, apologized for being so late, and commented how Grandma was generally in good standing. He promised to do a KUB and left without touching her. I left eventually. Grandma did not have a pulse when the staff came to check on her overnight. When I called the facility the next morning and asked why staff didn't help her, they said they did everything they could. They couldn't override the PoA. So here you go, folks. If you want a facility that will follow the PoA's instructions with diligence, while ignoring the patient's pleas for help and basic human decency, you found it. P.S. Yes, I should've called 911 regardless of what the staff or the PoA told me. Call 911!!

Clean, staff went above and beyond to accommodate my mom. She was able to return home to a stronger…read morethan before. We were in good hands! highly recommend! Also, the food was delicious!

My mom was here after cardiac bypass. It is a really nice facility, super updated and modern…read morecompared to others. It is comfortable for guests visiting loved ones, and the comfortable lounge areas make you forget that you are in a medical facility at all. The food is also good, though lacking of salt (cardiac diet after all) but still plated restaurant style, and inviting to patients. The rehab specialists are positive and interact well with patients. There should be more nurses and CNAs though available to help. My mom was pretty high functioning, I would have been worried if she wasn't because it takes awhile for them to answer their call button. Some of the rooms are far from the nursing station, and that concerns me because what if someone falls, and no one knows. It takes 15 minutes for someone to respond to the call light, that felt disconcerting to me.

I came to Ignite after a long hospital stay following heart surgery. Unable to walk. Weak and puny…read more No desire to eat. And so, I began my rehab at Ignite. I look back at Ignite with mostly positive feelings. The room may not have been beautiful, but was reasonably quiet and quite clean. I thought that the nursing staff, the diet staff and the physical therapy associates were good. When I started physical therapy, I could barely take one step before my blood pressure would drop into the "danger zone". When I left, I very proudly walked 150 feet with a walker. They also taught me some life skills like getting in and out of a bath tub. Going up and down stairs. Even how to eat and swallow. Since being home, my progress has continued to improve. I can walk two miles without any aids. I can drive. I can eat without gagging. I no longer require dialysis. I can live a normal life and that has a great deal of value. Special thanks to Alexa, Anna, Bianca, Joanna, Jeff, Nick, Ray and Wendy for their kindness and humanity.

I chose Ignite medical resort because their website made it sound amazing. My mother had a bad fall…read moreand was in the hospital for two weeks and was in need of rehab. The care she received was awful.The staff was rude and would visit the room infrequently. My mother is allergic to dyes, the staff was alerted about this and on several occasions, they still tried to give her colored pills. Well, standing at the nurses station going over my mother's pills another patient came up and they ignored her for over five minutes. The next day another patient needed help to the bathroom and the nurse said call 911, I'll be there when I get there. My mother was there for rehab and after the third day and no scheduled rehab until the fifth day we pulled her out of Ignite. We found out the day before another family pulled their loved one out for the same reasons. Do not take your loved ones to Ignite !! Do not be fooled by their website.

My mom had to stay here after her surgery, and there were a lot of cool staff I seen and had the…read morepleasure to meet while my mom was getting care. And the majority of the staff seemed to care about the people, although I did notice at least one person who worked there that just seemed to treat it as a job....maybe it was a bad day for them, but still a life is a huge responsibility. The outdoors is nice and the bottom floor has the activity room for therapy and there is a store and a church...which incidentally, is NOT open during EASTER i found out the hard way. Still over all a pleasurable experience. Why the four stars? The one person that was sitting there, giving water to someone and looked like she didn't want to be there with her shoe half off and popping gum.

Just to clarify... I rated it 4 1/2 stars... My aunt was…read moreadmitted there after a very severe back surgery 82-year-old woman.. They are doing extensive rehabilitation and physical and occupational... She is happy and looking better every day... The staff is so sweet and personable... even if you call 10 times a day..