A review I wish I couldn't make but... kids…read more We're on vacation and a little one woke up screaming and crying with an ear infection in the middle of the night. We went to UPMC Lititz emergency room. We arrived around 2:30 am and there was no wait. No one in the waiting room and everyone was very efficient getting us back to the dr quickly, meds for my little and back home. Couldn't be happier with our visit. Wish we didn't have to make it, but happy they were there and speedy!

Emergency room does not give thorough enough information upon discharge. Ever since upmc has taken…read moreover it has become impersonal and like a factory. Had a pelvic break and was led to believe it was a minor fracture when a healthcare provider who is a personal friend read the ct results told me there were three fractures! Also prescription was called in incorrectly and when i called the emergency room they said there was nothing they could do about it since that Dr was not there!!! When upmc called me to schedule a follow up with an orthopedic dr they scheduled me with a dr who specializes in sports injuries. I am 70 years old and have 2 hip replacements. Will never go back there again!

Update 9/6/25: this is 4th time in less that 2 wks that my son was at LGH ER for help, twice…read morevoluntary and twice 302d. He has severe PTSD, is in drug withdrawal psychosis, he has told the staff at ER that he doesn't want to live anymore, he's so exhausted from living on streets.. Apparently, the only thing they will give is tranquilizers/chem restraints that cause brain damage. They don't try to get them to a place to sleep, or therapy, or rehab. His feet are blistered from walking in just socks, and head very razor burned and partially shaved. He's the kindest most tender hearted person, But they don't see that, they only see how psychosis is impacting him and it's like they're holding it against him. I waited for two hours in the waiting room and they discharged him without telling me, and without telling him that I was there, knowing that I'm trying to establish contact with him to try to help him get into a therapeutic rehab. (he has no phone). I've heard the Penn medicine ER is much kinder to those in withdrawal or psychosis. Update 8/25: A loved one went there bc of withdrawal from marijuana and having mental health instability; this hospital won't help them, they just send them out on the streets. The nurses in triage for substance use/mental health are not trauma informed, were very rude, condescending, and triangulating/undermining to erode trust between the patient and their family and vice versa. Pointless to try to get help for a loved one in need of rehab here. 2/25- Make sure you do not bring any belongings because you won't get them back. I brought in 5 bags of clothes and toiletries for my son who was being transferred and they went missing. Even though the security sergeant confirmed watching the video footage and seeing me bring them to him and hand them over the desk to the nurses, who confirmed they would inventory his things, there is no paper trail of these belongings. Now he does not have these 5 bags of clothes and toiletries because the nurses failed to inventory them. The hospital is not making any sort of amends, no one, not even the patient advocate, has called back to address this. It was his nicest clothes and three bags of brand new toiletries, socks, etc. All I have is the security sergeants confirmation of video footages showing that I brought the items in, but without a paper trail, there is no way to prove I brought them in and therefore no one is being held accountable for the theft of my sons belongings. Very sad that this is just going to be dismissed even though there's proof because the sergeant confirmed watching the video footage. I would also complain about how rude, belittling, and un-trauma informed the nurses were but, I already know advocating falls on deaf ears because of advocating for a patient in the past and nothing changing.

Everyone was so nice to us and very pretty. They got us in and got us out. Gave me a warm blanket…read moreand very clean. Clean bathroom helpful security guard.

LGH is a fantastic hospital....I've always had great service , friendly nurse .. quality care…read morealways. .. Fantastic doctors operate there and I've never had a complaint about any one ... I'm a very positive person and try to make the best of situations and if are friendly , appreciate how hard their jobs are ... they will treat u so wonderfully.... They work very hard ... and appreciate your health issues.. .. so try to laugh a little and show you appreciate all they do .. on their 12 hour shifts .....

This is hard to rate. ER staff is good if you are really sick. I was there for a heart attack…read more Many of the nurses and aids are knowledgeable but a few are lacking, for example when a nurse had 2 or 3 patients and an aide the call bell should not be ignored

Please bear with me. I'm not a holy roller in your face religious zealot. But what I witnessed this…read moreweekend happened by the grace of God. The staff at Hershey medical system were blessed with the skills to save my mom. My mother had a major stroke on Saturday. She had a complete blockage in the area controlling speech and movement on her right side. She arrived at Hershey able to understand but unable to communicate. She couldn't lift her arms. She literally was scared to death. Likewise, my dad, who witnessed everything, was panicking. When we got the call, we threw some stuff in a suitcase and drove all night covering over 800 miles to get there as soon as we could. When we arrived, we went directly to the hospital. Of course I had updates from my family, but I still wasn't sure what I would see when I walked into her room in the NICU. The moment I stepped over that threshold, I knew I still had my mom. Not mom with a new normal, but MY mom. How did I know? She was complaining about something. Yep, that's my mom, bless her heart. (And I mean that in a true southern way!) I've already established my belief in divine intervention, but it was the excellent staff at Hershey that actually performed the miracle. The moment mom crossed the ER threshold, she was hit by a whirlwind of activity. Time is critical for a stroke patient. Within the first 1/2 hour, they confirmed the stroke and had a specialist paged. Less than two hours from getting wheeled in into the ER by the EMTs, she was in recovery from surgery. The surgery was delicate (as are all brain surgeries, of course). This particular surgery takes advanced skills - her neurologist said that even they revere these surgeons. The doctor said that they got the entire clot but didn't know her prognosis. He did say that recovery was going to be slow. The wonderful care didn't stop in the ER and OR. The nurses and support staff were second to none. Not only was mom well cared for, we were also recipients of the helpfulness and kindness of the staff. We were kept abreast of every test and procedure. They made sure that the doctor came by while we were there - keeping us tightly in the loop. We had pertinent phone numbers so we could always speak with her nurse. They helped us set up her portal (clear cookies before enrolling). Mom was a nurse so she has exceptionally high standards for nursing care. Even she was impressed. There were a couple of hiccups. The food was awful. I wouldn't have eaten it either. They did not do a very good job at helping her with hygiene. She said she had a bed bath but whatever they did, sure didn't do what was intended. In 5 days, she had only received 1 bath. Please be aware that the medical center is HUGE and you will most likely have quite a trek to the room. Seriously, after the first day, I traded my cute sandals for my tennis shoes. There are a couple of places inside to eat but we didn't try them. A very busy Starbucks is in the lobby. Us fellow Penn Staters feel especially at home with the replica of our beloved Nittany Lion sculpture in the rotunda. A life size replica of our mascot sits on an outside bench just begging for a photo shoot. If I ever need urgent medical care while in town visiting, there will be absolutely no question on where I'll go. Hershey Medical Center. It's undoubtedly one of the best. And, to the staff - thank you from the bottom of my heart for saving my mom. Bless you all.

A state of the art Medical training facility under the Penn State University doctors and medical…read morestudents. The facility is large, like big as all heck large. It is well maintained, cleaned, and up kept. The ER is a little slow if you come in on a Saturday, but the staff (on all aspects/positions) are outgoing, knowledgeable, and wanting to educate you on what they are doing/have done and the options that you have. With that said, the care is exceptional. The nurse staff is beyond amazing! The care was contributions, present, and working to provided the best care available!! Going to the hospital is NEVER easy and not something anyone looks forward to, but I assure you that you are in good hands here!!

READ REVIEWS BEFORE YOU GO!! I got called about my appointment that was set on the wrong date. I…read moresaid that I thought it was a different date in which I was told it was not. I was not upset about that I was upset that the lady on the phone was disrespectful off the start of the call she instantly was getting sassy about the appointment. I simply told her I did not know if they took my insurance and I was going to ask her to see if they did before she rudely interrupted me and told me they are going to take me off the list. I told her before she hung up that I was not done talking and she asked me to repeat myself in which I told her that I will not repeat myself and I will be going elsewhere. It's really unfortunate that I won't be getting the care for my knee that I need. I really hope the staff takes more care into the people they are helping because this is unfortunate.

Lebanon Office - Seems they know how to make an appointment, and charge you for an appointment…read more Only issue is the Dr. Starks seems to not understand how to actually show up for the appointment! First appointment of the day and I waited over 45 minutes past my scheduled time. No one comes in, explains the delay, nothing. I finally walk out and ask what is going on and am told "I don't know what to tell you. I can reschedule you for another day if you want." No thank you, reimburse my co-pay and I will do someplace else that actually understands the patients time is just as important as the Doctors.

Waiting since noon. Still waiting @ 7pm (he was discharged 9 hours later.) Shame on them. I'd…read moreexpect them to be more prompt. The rooms are dirty as well. Sat in the ER, the EMERGENCY ROOM for Christ's sake, for NINE HOURS, the patient had a strangulated hernia. Every 1/2 an hour to 45 mins. I went to the nurses station to complain but each one of them practically ignored me. His Dr. left @ 7pm saying she did HER due diligence. He was discharged when he, himself, said pull the IVs out or he was going to to rip them out himself. When he went the results magically came positive. [Update from patient] left a messege with City Health Inspectors with my name & no#, and told them someone needs to look at Lancaster Regional Hospital, especially the dried body fluids and filth in the CT Scan Room. [Another update from patient] I still say it has to do with the admiting desks coment "so all u have is medicare?"" Uncaring, unfeeling, filthiness. Do no harm my ASS!!!

From the owner: Located on College Avenue, UPMC Pinnacle Lancaster has a rich history dating back to 1883 when the…read moreSisters of St. Francis of Philadelphia established the first hospital in Lancaster County, PA, in a building erected in 1877 by the Brothers of St. John of God. UPMC Pinnacle Lancaster continues to honor its longstanding mission to improve the health and well-being of our communities as a full service community hospital. We pride ourselves on providing high quality, safe patient care with a personalized touch.

We were in town for an event and my son needed medical care. We had an excellent experience. The…read moreassistant and doctor were very thorough. The wait was short and they keep you updated on the wait time on a screen in waiting room. The facility was modern and nice and clean. I would return if ever needed.

Do not come here. You will die while you wait. We came today and asked about the wait before…read moredeciding to stay. Hey there are "only" a few patients here ahead of you. Unbeknownst to us, that was only walk ins. This place lets people make appointments too. For non-urgent matters. Like a rash. So is this "urgent" care or a family practice that fills in idle time with walk ins? Greedy much? We waited 90+ minutes. And they don't seem to want to give you the real picture of how long you're going to wait. They don't want you to leave. . I would say to just go to the ER if it's truly urgent. Unless you want to come and sit in a waiting room all day. One caveat- Frank is lovely and the best PA we have ever met. So if you do come, make an appointment and request Frank.

They have improved since i started with them many years ago. However I still have issues with them…read more I send messages via MyLGHhealth. They respond but heir replies tell me they didn't comprehend what I wrote. Communication is poor. Dr recommends meds to lower my diastolic numbers because of an aortic aneurysm then gives up saying my numbers are now good when they are the same as when he first decided they needed lowering and started prescribing meds. So now I'm running drugs through my body without getting results! Seems unwilling to keep with the plan and keep trying meds until we find what works and with side effects I can tolerate. Most nurses i speak with when i call are pleasant, but a few are not helpful in any way. Recent blood test was prescribed. Got a message from a nurse that I was late on getting the test. In all my blood tests over decades with a variety of Dr's I've never heard of such a thing. I get the tests when it suits me and have never been given deadlines. They make demands on me but they rarely do what they are supposed to do. I don't get the impression that they are interested in listening to me. I finally had to tell my Dr that I make all decisions concerning my health. He can recommend and educate but I make the final decisions unless I am unconscious. Then he makes the decisions following my advanced directives.

This place is an administrative nightmare. Twenty-minute+ wait time to make an appointment (in…read morefairness this was back in September). Follow-up visit necessary in late April, advised to call in early March to set up appointment. Here it is, March 2, and was just told no appointments are available in April or May. BTW, wait-time for a scheduler has improved, but only to a 13 minute wait. Still ridiculous. OK, let's do an appointment in June. "Sorry, we only schedule 2 months out so June appointments aren't available yet". Umm, is it still 1962 and you're scheduling with a ratty old appointment book with cross-outs all over the place? Avoid the stress (it'll be good for your heart) and find a cardiologist not affiliated with this train-wreck of an organization. It's a great idea but the implementation has failed on every level. p.s. Just when I was pondering that it couldn't be more difficult trying to deal with this group, I received a phone call with an offer of an appointment in May, but it's 15 miles away, 12 more miles from the office I called, so yeah, they did manage to make it even more difficult.