I had carpal and cubital tunnel release surgery at SurgiCare of Jacksonville on 12-23-2025. Dr. Gary Wertman was an absolute dream as a surgeon, his personality is so humble, patient, and kind, I felt so comforted and confident in his hands (literally)! . I am also grateful for his P.A. Taylor Johnson, she was genuinely concerned regarding all of comments during the pre- and post-op appt. She thoughtfully explained every detail of what to expect during each step of the entire process. During each office visit with both providers, I've never felt rushed or not heard. Dr. Gary's nurse, Carol Ann and P.A. Taylor's nurses, Jade and Lindsey made me comfortable and spent a generous amount of time ensuring that they had all of my information, meds, past history, etc. correct. After a near-fatal MVA 12 years ago, I've spent a tremendous amount of time with various doctors and staff, Emerge-Ortho is stellar in my opinion! The entire experience at Emerge-Ortho on Country Club with the exception of the parking lot has excellent and professional. I would be remiss if I didn't mention my beloved trauma surgeon Dr. Neil MacIntyre III, at the Wilmington location, he's hands-down the best of the best; if you're broken into pieces, find Dr. Mac! THANK YOU ALL! read more

My son recently had ACL surgery/ Jacksonville NC location. In extreme pain since. Multiple calls and messages to the provider/ clinic for help. No call back. No help. Was told 2 days ago that message was with a triage nurse. They certainly want your business and payment for surgery but beyond that do not care about the actual patient. Go somewhere else! Hopefully other places care more about their patients AFTER surgery instead of just the money read more

Horrible. Been their numerous times for knee and wrist pain. Ok in the beginning but now I feel like cattle. How can you be 90 minutes behind at 0930 in the morning? People (some quite frail) left to stand in the waiting room for lack of seating. Knee treatment was ok but it was just an injection, post wrist surgery then pain was actually worse. I can no longer do push-ups w/o pain. I had several follow ups but no treatment plan. I started to think this was just a way to bill my insurance. The pain is caused by excessive scaring and its treatable--I only know because I looked it up. I stopped going. At the end of the day, I just don't feel like they care about the person. read more

Had my father's appointment canceled multiple times now , we cannot even count. Can't figure out when they want to book you and have no idea about new and upcoming possible treatments. Would not recommend, find an alternative. Elderly people should not be rescheduled an hour prior to the appointment- not the first time either . Also the level of respect needs a huge improvement. Condescending and the lower level employees speak for everyone in the clinic with little knowledge, and regard for the patient . Lack of empathy . Go elsewhere read more

i would love to do a review on dr franz with emerge ortho at country club road in jacksonville, nc. i have been going to dr. franz for some years now and i would very highly recommend dr. franz for pain managment procedures and much more. you will not meet a more compassionate, attentive, extremly skilled specialist provide care for you. pain management is vital after surgeries and serious accidents and hes simply amazing. after working with surgeons over 17 yrs, i can tell you that physicians and surgeons are not all created the same! dr. franz is beyond exceptional and i would highly recommend allowing him to provide you with your pain management needs. read more

I have been to multiple offices and would definitely recommend Emerge Ortho. Years ago, I was a patient at Emerge Ortho for my shoulder. They did a wonderful job with my rehabilitation. Most recently, I have been seeing them for back and neck problems. Every office I have been in is clean, and the doctors have always been on time. The doctors are extremely nice and have great bedside manor. Not only are they nice, but the doctors are very intelligent. The staff are also very pleasant, intelligent, and clean. I would highly recommend Emerge Ortho, especially the Shipyard office in Wilmington, NC, and the country club pain management office in Jacksonville, NC. read more

I gained nothing out of going here. Told the physician assistant Taylor Johnson that my finger is still fragile & hurts. They insisted on pressing on it hard regardless. It felt like they were dismissive of my injury & rushed to leave the visit. I don't know what they even do here for people. I asked what services they offer and it seems really basic. If you need actual help go to either Duke or Atrium and even then what they offer is so limited that you're better off going out of state somewhere where they actually know what they're doing and offer real solutions. read more

10:20 appointment - parking lot literally hid 0 open spots and the street was was packed with people so no spots there. Waiting room is packed and now over 40 minutes passed my appointment time I am still sitting in the waiting room. Absolutely 0 respect for the patients time. Going on an hour of just sitting in a packed waiting room. They charge a missed appointment fee if you're late...so all Dr's should have to pay the patient if they are late. Whats good for the goose....... read more