After reviews and discussions went with Emerald Coast Construction to have a Master suite and Bath built onto existing house. Was fully involved with all details to include style floor, recessed ceiling and lights, Huge walk-in closet, with storage space above similar to loft style. Bathroom is built like Jack and Jill style. Extremely happy with the results! read more

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Horrible Customer Service. The only reason I gave them at least a one is because his workers actually did a decent job. However, if you value customer service, if you feel like you should be presented with samples and past work to choose from, if you feel you should receive return calls from this business in a reasonable amount of time, and last if you do not value integrity from someone providing you a service please do not make the mistake I made. Check other businesses in this area that will provide honest and old fashioned customer service. It maybe a lost art but I value it and expect it as I am an active duty service member of 29.5 years and this is not what I expect from a small business in our community. I should have known from the start when I presented Jeff with the security deposit of $2,000 that he said he was not going to cash the check until I ga e him the green light. He wanted to hold onto it since I was leaving TDY in a few days so that if I decided we would go with him while I was TDY he would then cash it. WRONG....Jeff cashed the check that same day. That was clue #1. So now that he has cashed the check after telling me he would not he still failed to provide samples of what he could do, itemized list of exactly what I was paying for, and I felt like we had to pull teeth to get the info out of him. I have the texts to proove it. He also stated that while I was gone for the 3 weeks he would have the job done before I got back. WRONG!!!!!! I can back and nothing was started. Now I understand people may get busy but not once did he contact me and tell me there was going to be a delay. I had to make ALL the calls and inquire. Is that too much to expect? Lastly, now that the work is done, after a week I noticed some sunken areas and there seems to be some unfinished work that his workers need to come back and assess. I have called them twice and left messages. Still no return call from this company. Please seek another business. I have never been treated like this as a customer and hope no one else in this area goes through this. I will ensure all my neighbors know not to use this company. Ray read more

We were referred to ECC from the flooring company we have been using for over 30 years. We knew that they had to be a quality operation from that referral alone. We however had no idea the quality and care we would receive from the conception to fruition. When you first meet anyone from this company, one notices they all have some type of garment displaying the ECC company logo. This makes it easy for a homeowner to get an idea of how this group all fits together. It's a detail many other companies don't subscribe to. This place thinks of everything. Before any demolition work started our kitchen area was enveloped in "zip walls". The goal was to contain any dust and debris and keep it from entering our main living area. When the walls went up we thought it was a bit excessive. After a few hours of tearing down we saw how important this inconvenience really was. I have been in several friends' homes during renovations; ECC is the only place I have ever witness use these amazing inventions. It is an extra touch that makes this company stand out against its competitors. It is this company's policy to have a progress meeting each week with the homeowners. In today's busy world we thought this was a bit extreme. It didn't take long to see these meetings as a lifeline to Jeff, the owner. They were tremendously necessary and we were pleased they were required. We were not handed off to some employee once the contracts were signed. Jeff, or Junior stayed with us every step of the way. The facilitator of each meeting was based on our current needs and never based on who was available. Once again, our needs were put ahead of their convenience. Jeff was happy to provide us with his personal cell phone number that he assured us would be answered any time of any day. We only had to call him one time after hours and he returned to our residence within the hour. The issue was our fault alone and he treated us with the utmost respect. Once construction started we thought he would drop out of our team and continuing designing for other Clients. That is not how ECC works; he was there to help with anything we needed, such as putting paint selections on the large screen in different pallets. This company puts your actual elements (such as flooring, backsplash, countertop and appliances) onto the screen so you can see how the colors will coexist with each other. This service is truly priceless and his patience was never ending. Our Lead Carpenter, Junior, has been with the ECC for many years. He is a no nonsense man of few words. His carpentry skills were tested with several unique situations including "less than perfect" flooring conditions. No one knows the effort put forth to achieve the end results. No task was too big or too small. He was present at every weekly meeting with Jeff and together they provided us with the details of how our kitchen was progressing and what to expect prior to the next meeting. Certain areas were not visible to us, such as wiring and plumbing so we had to take their word on the actual progress. We feel they never deceived us in what was going on with the job's internal workings. They answered every question and gave us extreme confidence in the overall renovation. Every person that came in the house knew the rules of the residence and they were always followed. Junior handled everything professionally and made juggling the entire project look effortless. He was the last to leave each day and never cut corners in cleaning up, he stayed till the day's tasks were completed to his high standard. One area we were adamant about was crown molding above the cabinets. We wanted to streamline the cabinets to the ceiling and give it a smooth transition. During the selection process we chose a white cabinet, which made for a very "non-forgiving" material for the crown molding. Each angle had to be measured and fit with precision; Junior took this element from workmanship to craftsmanship. The cabinets flow into the crown molding and meld as one unit. We couldn't be happier with this detail. read more