I have been with this vet since 2007 and never thought of leaving. The past couple years I watched…read morea decline. Yesterday I brought my dog in for a nail trim. Pulling into the congested small parking lot the car in front of me took the front parking space and I found one by the dump trucks. Once inside and checked in I watched the lady come out of her car and walk in, I noticed she was an EMPLOYEE. I turned to the receptionist and asked " you allow your employees to park in front and don't leave those spots for your customers?" The receptionist looked at the car then back at me and said "yep." I'm done.

I'm a little concerned as a new patient with my sweet Husky puppy, Fenrir. We attended his first…read morevisit about a week ago. We voiced our concerns and needs and were given a solid quote, nothing much additional was done, yet we ended up paying quite a bit more and I'm still not sure why. We were told by the tech we would receive a flea and tick sample as part of our service and did not. The Vet was very kind to us and our puppy, I appreciate that. However, upon checking out we were told we would have to come back in three weeks and every month after basically and I'm assuming we will be paying around the same amount each time. This sounds a LOT unnecessary to me. Has me questioning the motives here. Are we here to help my puppy or here to make a lot of money off of me? I've never had a veterinary experience that required so many visits for routine care at such prices. Now I'm wondering if we should switch to a different animal hospital??? On top of all of this, I received a call a couple of days after our visit and was told that our following visit would be moved to another location?? Across town..? When we chose this clinic based on the location itself and the fact that it is so close to our home. Also, we had to administer the wormer to our puppy ourselves. A simple process, but why couldn't they do it themselves? It's not like I didn't pay for their services? Is this routine? Ok, fine. Doesn't seem professional to me.. Now I'm questioning everything here based off these other reviews I've read today. My goal is to get the VERY BEST CARE for our puppy. Cost is not the issue. But draining my account is not exactly what I had in mind. When I talk to my friends and hear what they are paying elsewhere for better services, I'm feeling a little used... I'm not convinced we will stay yet. If we do it will be solely for the Veterinarian and her professional care and kindness. Thanks Dr.Hooper. Other staff members were not as kind. Unfortunately-

Great spot. I took both of my pups for a yearly check up and the vet was so good with them. They…read morewere very helpful and were able to refill our flea/tick medications that day.

Great vet and staff! We took our puppy there to be spayed. For starters, we were charged far less…read morethan previously quoted from another vet. The staff and Dr. Torres truly care about your pet and go way above and beyond. From the time we dropped Jenny off until the time we picked her up, they text me every step of the way updating me on her surgery and recovery. After surgery, Dr. Torres called to assure me that Jenny doing well and spent a few minutes discussing her recovery and what to expect. I appreciate both their professionalism and kindness. I highly recommend this vet.

What went well? Front Desk, Triage Tech, Michelle, and Dr Griffen fixing my 11 yo female BT, who…read moregot her ear chomped by my 8yo BT. Worked me in, explained options with immense detail, answered the question "what would you do?" Thought this was a brand new place, due to how clean it was, nope it's 5 years at this location. Awesome staff, friendly, caring, empathetic. Strongly recommend them to anyone in Bentonville looking for a new vet

One of the worst animal clinics I've ever been to. The assistant that checked me in had a…read morehorrendous attitude. Between her and the vet who came in to fill in for Dr. Griffin, they wasted my time and I was disgusted by how they handled my pet. My pet is dead now, and they definitely did not help the situation and if anything, made it worse. I can't believe this location employees people like them.

Staff is rude, and the veterinarians are only concerned with up charging your appointment. Charged…read moreme 96 dollars to WRAP my Yorkies shoulder, it fell off 30 minutes after we got home, went back the next morning and they said it doesn't need to be wrapped but would not refund me the money they charged to WRAP it. Do not use this Veterinary clinic To Osage- do not respond with your weak apologies then turn the blame on me like you've done to every complaintant. Poor business By the way I wrapped his shoulder for 9 dollars And found a new vet

First of all, my family is first-tine per owners and have just started learning the ropes. I have…read morebeen bringing my rescue husky to osage for almost a year right after we got her from the shelter. There has been no mention of treating our dog for tick, fleas, or otherwise the whole time we have been going to Osage. For the last 10 months my husky has been itching like crazy and we have taken her to Osage many times. Every time we are told that she has allergies and we have gone forward with treating that. The itching hasn't improved and she has developed skin infections over the past two-ish months (which was treated). The last time we visited they have stood by that she has a skin yeast infection and they gave her more antifungal pills. Well, she's been getting steadily worse. About a week and a half ago she started having labored breathing and shaking while she was laying down. We immediately took her to the animal hospital (this occurred late on a Saturday). After running blood tests and checking her out, she was immediately diagnosed with heart worms and erlichia (a potentially life-threatening tick-bourne disease). The emergency vet also preformed a skin scrape on her and diagnosed her with having severe sarcoptic mange (scabies in humans). The emergency vet said that she probably has had all of these issues since she came from the shelter. Also, my husband, daughter, and I have caught the scabies and have been itching for weeks. So, beyond frustrated! We got the quickest vet appointment at a highly recommended vet clinic. They recommend a one-tine flea and tick treatment (anti-parasidic) that will also treat the mange mites. In other words, if Osage had recommended a one time flea and tick treatment when we first saw them, we would have saved over $1000 in vet bills and treatments, the suffering of our dog for 10 months, saving us from getting scabies. DO NO GO TO THIS CLINIC!!!!

Faithful Friends has been taking care of our dogs for 9 years. Everyone there is so caring and…read morecompassionate. Dr Young is GREAT!!!! She went above and beyond helping Abby with her infected pressure sores!! She researched new innovative treatments that helped Abby recover so quickly. We are blessed to have Dr Young as our vet!!!!!

Took my fur baby in to get his teeth cleaned, tech mentioned that maybe there would be a few that…read morehad to be pulled. The surgery tech or a Dr never looked in his mouth with me at drop-off, just made a comment about possibly having to pull a few teeth. Sign here! I get that somewhat, but seriously, if its that bad, call after you do the xrays. THEY PULLED 12 and didn't even have the courtesy to call and discuss the problem he was having or could have before they proceeded with the cleaning BTW, it was some bone loss. Tech said it was preventative extractions so he doesnt have problems down the road. Who in the world can determine thats going to even happen? Really. He had no symptoms of an abcess or problems of any kind to my knowledge when i dropped him off. At pick up she mentioned only one thing that had to be cleaned up in his mouth. Sorry, can't recall, I was already seething and devastated. I am so livid about the lack of conversation and not given the courtesy to make my decision based on a discussion with the Dr. I should have the respect and opportunity to be part of this decision, It is MY dog!!!! When I picked him up, pay first, then we will give you your dog. I go into the exam room for the results, no doctor, just the surgery tech telling me what THEY DECIDED TO DO, gave me the meds and an xray paper copy, and bye bye. This service was the most discusting display of vet care I've ever ever experienced. The next morning I got a TEXT to see how he was. I didnt even get the courtesy of a voice. The surgery tech knew how upset i was when I picked him up, and still no call. THIS practice has become ordinary, nothing special. FAITHFUl FRIENDS used to be one of the best in town. Guess our fur babies are getting the same kind of health care most of us humans are getting these days. How did this experience make me fee? It feels like nothing more then a money grab. How sad it that? Cost, 1000.00 dollars.

Multiple vets, which I think is good, excellent communication, easy access from I-49. I have had…read morethe experience of a wonderful AAHA accredited practice in St. Louis, and this one meets that level of expectation. Dr. May gives detailed follow-up and works to get to the heart of any issues with your pet.

My parents have been taking our pets here for 8 years! We have 8 dogs total and the staff have been…read morenothing but kind, caring, and loving to our babies! Absolutely adore all of the staff and their sweet receptionist Lynn! They are also so organized and professional! I recently became a dog mom myself and am still learning a lot, but Dr. Layla was so sweet and made sure I was comfortable and well educated when it came to caring for my baby girls! She is a true gem! Absolutely love this place!!!

The people here are very nice and take good care of our dogs anytime we're here. This place is also…read morevery affordable. I would definitely recommend!

I ALWAYS have a positive experience when I come here. The clinic is always clean, and the staff is…read morevery friendly and knowledgeable. They always take great care of my cat, Smokey! Dr Scott even followed up with me with my cat's exam results, she was very informative and answered all the questions I had. I've been coming here for YEARS and will never stop. Thank you!!

I brought my dog to this vet, and we sat for an hour in the triage room - Nobody ever came. I had…read morean appointment not one person came in to look at my dog after an hour of waiting. I got fed up and went to the front and told him that I'm leaving. We had recently brought our dog in because she was urinating blood and they said nothing was wrong with her and sent her home and we discovered she has a very large swollen area on the right side of her ribs so we are concerned that they didn't notice that - Why are you accepting appointments? If you are not coming to visit your patient? I've been waiting an hour. This is unacceptable. We will not be back to this vet again.

Out of town & baby got sick. They took care of her like family. Love them!! Got us an appointment…read morequickly & got her feeling better!

We have been regulars for years and at first had no complaints...until they expanded. Once they…read moreexpanded, the customer service went out the window and the prices sky rocketed. We were quoted up to $1,000 for a teeth cleaning for our chihuahua!? This office will bleed you dry if they can. Every test known to man will be suggested even if it's for a simple itch or excessive scratch. We also noticed a decline in the care of our furbabies. If you are looking for vets that truly care about you and your fur babies, instead of money, this is not the place. Sadly we will be searchig for a more affordable and compassionate vet to care for our furbabies.

My cat is only worse off as now he has suffered another 2 days with no answers and I am out over…read more$800. Total thieves. I have never received such poor quality of vet care.